Job Archives
Hotel General Manager (Suzhou, China)
Our client, a prestigious international hotel chain are on the brink of opening their latest luxury hotel and are seeking a General Manager with an excellent track record of launching hotels to lead the process.
We are searching for a passionate, tenacious, results-driven and innovative hospitality professional to take on this career-defining opportunity.
The role in Suzhou, China will report directly to the Vice President of Operations.
Role Purpose:
The General Manager will be responsible for the launch of the new hotel ahead of its targeted opening date in 2021. The new GM will guide the senior leadership team of the hotel to ensure an efficient, successful launch.
Role Profile:
Role Title: General Manager
Reporting To: Vice President, Operations
Role Location: Suzhou, China
Responsibilities:
- Be responsible for the overall pro-opening management, setting up for the senior management team
- Overall sales and marketing efforts and tactics of the hotel
- Ensure sustainable profit growth and return on investment for the stakeholders
- Maintain open communication with stakeholders including Associates, Owners, Guests, and Business Partners
- Be able to understand the local culture and immerse with community
- In coordination with the hotel group, formulate and implement the group’s short, medium and long term objectives
- Ensure that the operations of the hotel are in adherence to brand standard, policies, and procedures laid down by the hotel group.
- Maintain the up-keeping of the property and buildings of the hotel and execution of approved projects
- Select, evaluate and motivate professional and progressive management teams
Qualifications:
- Bachelor Degree Holder in Hospitality Management, Business Administration or related discipline
- Minimum 15-years of experience in a senior management role, preferably with full-service hotels, candidate with strong guest focus and sales & marketing background preferred
- Excellent communication skills, public speaking, written and oral, with the ability to customize the message to the audience (guests, associates, owner, and other stakeholders)
- Ability to think boldly outside-the-box with a sharp focus on business results
- Ability to attract, motivate, lead, inspire and direct a talented team
- Ability to demonstrate strategic thinking in planning, communicating and implementing goals
- Ability to understand the market trend in terms of guest experience and improvement needs
- Excellent command of spoken and written English, Mandarin speaking would be an advantage
- Candidate with market intelligence would be an advantage
Personal Traits:
- Results-driven and passionate
- Daring to challenge the norm
- Mental and physical endurance,
- Never settling for the ordinary
- Agile, innovative and willing to embrace changes
- Brand-minded and meticulous in all aspects of hotel operation
Job Features
Job Category | Operations |
Job Type | Permanent |
Salary / Hourly Rate | Attractive |
Start Date | Immediately |
Our client, a prestigious international hotel chain are on the brink of opening their latest luxury hotel and are seeking a General Manager with an excellent track record of launching hotels to lead t...
Full Stack Developer - Application Support (Bangkok, Thailand)
Our client, an international insurance and financial services group in Thailand, is looking to hire a Full Stack Developer for Application Support to assist with the support and deployment of their corporate products.
In this role, you will need to provide 3rd line application support for our clients' applications.
You will need to be able to work on cloud computing projects as the Microsoft Azure platform will feature heavily in this position.
The ideal candidate will have an excellent all-round technical understanding of business applications and extensive knowledge of SQL databases.
Role Purpose:
- Real time 3rd line application support for company websites and applications.
Role Profile:
Role Title: Full Stack Developer
Reporting To: Group IT Manager
Role Location: Bangkok, Thailand
Responsibilities
- Providing technical advice and support to product owners, application architects as required for project deliverables.
- Maintenance of the Group application portfolio.
- Providing test support for new and enhanced systems/applications.
- Ensuring that security, compliance and legislation is considered in all aspects of the role and associated processes.
- Rapidly developing and maintaining an in-depth knowledge and understanding of the Group application portfolio.
Qualifications
- Previous experience of working on IT projects, incidents, requests, problems and changes within an applications environment.
- Experience of working with Cloud platforms and technologies, in particular Microsoft Azure;
- A good understanding of web technologies such as
- C#
- .NET
- PHP
- WordPress
- SQL databases
- ASP.NET CORE
- Java script
- Type Script
- jQuery
- Bootstrap
- CSS 5
- Signal R
- NODE JS
- REACT JS
- Entity Framework Core
- WEB API Core
- MS SQL
- Azure DevOps
- Azure
- JSON
- Excellent interpersonal skills and the ability to communicate technical and non-technical information to a wide range of audiences.
- The ability to solve problems, show initiative when faced with challenges, and be proactive in looking for improvements.
- A positive, organised, and motivated approach to work, with the ability to meet deadlines.
- The successful candidate is expected to be fluent in English (spoken & written). Similarly, you should possess an IT related degree from a reputable university.
- Any additional IT certifications relevant to the role will be a plus.
Full Stack Developer - Application Support (Bangkok, Thailand)
Our client, an international insurance and financial services group in Thailand, is looking to hire a Full Stack Developer for Application Support to assist with the support and deployment of their corporate products.
In this role, you will need to provide 3rd line application support for our clients' applications.
You will need to be able to work on cloud computing projects as the Microsoft Azure platform will feature heavily in this position.
The ideal candidate will have an excellent all-round technical understanding of business applications and extensive knowledge of SQL databases.
Role Purpose:
- Real time 3rd line application support for company websites and applications.
Role Profile:
Role Title: Full Stack Developer
Reporting To: Group IT Manager
Role Location: Bangkok, Thailand
Responsibilities
- Providing technical advice and support to product owners, application architects as required for project deliverables.
- Maintenance of the Group application portfolio.
- Providing test support for new and enhanced systems/applications.
- Ensuring that security, compliance and legislation is considered in all aspects of the role and associated processes.
- Rapidly developing and maintaining an in-depth knowledge and understanding of the Group application portfolio.
Qualifications
- Previous experience of working on IT projects, incidents, requests, problems and changes within an applications environment.
- Experience of working with Cloud platforms and technologies, in particular Microsoft Azure;
- A good understanding of web technologies such as
- C#
- .NET
- PHP
- WordPress
- SQL databases
- ASP.NET CORE
- Java script
- Type Script
- jQuery
- Bootstrap
- CSS 5
- Signal R
- NODE JS
- REACT JS
- Entity Framework Core
- WEB API Core
- MS SQL
- Azure DevOps
- Azure
- JSON
- Excellent interpersonal skills and the ability to communicate technical and non-technical information to a wide range of audiences.
- The ability to solve problems, show initiative when faced with challenges, and be proactive in looking for improvements.
- A positive, organised, and motivated approach to work, with the ability to meet deadlines.
- The successful candidate is expected to be fluent in English (spoken & written). Similarly, you should possess an IT related degree from a reputable university.
- Any additional IT certifications relevant to the role will be a plus.
Full Stack Developer - Application Support (Bangkok, Thailand)
Our client, an international insurance and financial services group in Thailand, is looking to hire a Full Stack Developer for Application Support to assist with the support and deployment of their corporate products.
In this role, you will need to provide 3rd line application support for our clients' applications.
You will need to be able to work on cloud computing projects as the Microsoft Azure platform will feature heavily in this position.
The ideal candidate will have an excellent all-round technical understanding of business applications and extensive knowledge of SQL databases.
Role Purpose:
- Real time 3rd line application support for company websites and applications.
Role Profile:
Role Title: Full Stack Developer
Reporting To: Group IT Manager
Role Location: Bangkok, Thailand
Responsibilities
- Providing technical advice and support to product owners, application architects as required for project deliverables.
- Maintenance of the Group application portfolio.
- Providing test support for new and enhanced systems/applications.
- Ensuring that security, compliance and legislation is considered in all aspects of the role and associated processes.
- Rapidly developing and maintaining an in-depth knowledge and understanding of the Group application portfolio.
Qualifications
- Previous experience of working on IT projects, incidents, requests, problems and changes within an applications environment.
- Experience of working with Cloud platforms and technologies, in particular Microsoft Azure;
- A good understanding of web technologies such as
- C#
- .NET
- PHP
- WordPress
- SQL databases
- ASP.NET CORE
- Java script
- Type Script
- jQuery
- Bootstrap
- CSS 5
- Signal R
- NODE JS
- REACT JS
- Entity Framework Core
- WEB API Core
- MS SQL
- Azure DevOps
- Azure
- JSON
- Excellent interpersonal skills and the ability to communicate technical and non-technical information to a wide range of audiences.
- The ability to solve problems, show initiative when faced with challenges, and be proactive in looking for improvements.
- A positive, organised, and motivated approach to work, with the ability to meet deadlines.
- The successful candidate is expected to be fluent in English (spoken & written). Similarly, you should possess an IT related degree from a reputable university.
- Any additional IT certifications relevant to the role will be a plus.
Job Features
Job Category | Information Technology |
Job Type | Permanent |
Salary / Hourly Rate | Attractive |
Start Date | Immediately |
Our client, an international insurance and financial services group in Thailand, is looking to hire a Full Stack Developer for Application Support to assist with the support and deployment of their co...
Our client is a major land management firm and the custodian of multiple forests in England. With a team of over 1000 committed land custodians, they cover more public land than any other organization in the UK.
Our client is seeking a Forest Management Director who will lead the management, planning and innovation of England's eastern district countrysides.
Purpose:
The Forest Management Director is responsible for leading the implementation of our strategy within East England Forest District.
Role Profile
Role Title: Forest Management Director
Role Location: Based in Sussex, United Kingdom with frequent travel to the East of the UK
Reporting To: Chief Operating Officer
Responsibilities
- Implementation of strategy in our client's East England Forest District through the preparation of long term plans, including the Business Plan.
- Line manage the Head of Land Management, Head of Recreation and Public Affairs and two Area Land agents.
- Accountable for all aspects of programme delivery in the District including planning, timber production and regeneration, wildlife and environmental land management as well as recreation and commercial visitor services.
- Lead, inspire and develop 165 staff members within the East District.
- Implement all necessary policies and procedures within the East District to facilitate management control and ensure that activities comply with all legal UKWAS and ISO14001 requirements.
- Provide a set of values, helping to develop an organisational culture where all are included, respected and able to grow.
- Forge closer engagement with community groups and continue to support the growth of volunteering across the East district.
- Engage with partners about the nation’s forests and the work our client does, building productive relationships and improved outcomes.
- Increase the commercial value of the east district and its financial sustainability.
Qualifications
-
A professional qualification and/or extensive relevant experience in forestry or land based enterprises.
-
A track record of excellent leadership helping all involved with the company to work together towards our client's long term vision.
-
Ability to motivate, engage and get the best out of your designated workforce.
-
Expertise in forming and implementing forest strategies, policies and programmes which reflect wider strategic goals of the company.
-
Ability to embrace opportunities for transformation and change, whilst up-keeping the organisations performance.
-
Great political sensitivity and understanding and the ability to communicate delicate matters to stakeholders and the public.
-
Strong budgetary, planning, forecasting and analytical skills combined with excellent judgement and decision-making commercial capability.
Job Features
Job Category | Community and Social Services |
Job Type | Permanent |
Salary / Hourly Rate | Attractive |
Start Date | Immediately |
Our client is seeking a Forest Management Director who will lead the management, planning and innovation of England’s eastern district countrysides.
Fire Protection Design Engineer (Birkirkara, Malta)
Our client is seeking to recruit a Fire Protection Design Engineer who will quote and design fire suppression systems. The successful individual will be based in Birkirkara, Malta.
Role Purpose
The Fire Protection Design Engineer will be responsible for using their expert knowledge of fire protection engineering principles to develop cost-effective products for the company.
Role Profile
Job Title: Fire Protection Design Engineer
Role Location: Birkirkara, Malta
Responsibilities
- Knowledge of, and ability to apply, fire protection engineering principles and practices.
- Knowledge of, and ability to apply, model codes, regulations, and standards.
- Apply Cost Competitive Execution techniques to develop the most cost-effective total project solution for execution of the discipline engineering work.
- Develop and review specifications, including design criteria.
- Participate in activities associated with equipment and material procurement, permitting, and subcontracting.
- Perform and check calculations, specify equipment, and solve moderately complex engineering problems.
- Analyse and make independent recommendations regarding solutions to problems with varying complexity in accordance with organization and/or project objectives and guidelines.
Qualifications
- Accredited four (4) year degree or global equivalent in an engineering field of study.
- Eight (8) years of work-related experience with a European passport.
- Knowledge of extracting BOM from working drawings is considered an asset.
- Preference will be given to candidates having knowledge of hydraulic calculations.
- Our team uses Tyco SprinkCalc and in-house training will be provided.
Job Features
Job Category | Engineering |
Job Type | Permanent |
Salary / Hourly Rate | Attractive |
Start Date | Immediately |
Our client is seeking to recruit a Fire Protection Design Engineer who will quote and design fire suppression systems. The successful individual will be based in Birkirkara, Malta.
Our client is a world leader in Fire & Security Services based in Malta. They are seeking an Extinguisher Technician.
Role Purpose:
- The aim of the Extinguisher Technician shall be to perform preventive maintenance on extinguishing equipment and suppression systems. In addition, jobs have to be completed according to the company’s standards within the agreed time frames and faults which may arise on all installations carried out within both customers and company premises, have to be repaired and diagnosed.
Role Profile
Role Title: Extinguisher Technician
Role Location: Malta
Responsibilities
- Inspect, repair, and test fire extinguishing equipment using hand tools, hydrostatic test equipment, and monitoring devices
- Hydro-test high pressure cylinders
- Re-fill and test extinguishers in the workshop
- Dismantle extinguishing equipment and examine mechanical parts, extinguishing agents, and expelling means; replace worn or damaged parts
- Clean extinguishing equipment and recharge them with approved materials
- Inspect, test, and repair systems such as smoke detectors, sprinklers, dry stand pipe systems, and pull systems
- Assist in fire safety inspection
- Work with restricted movement whilst lifting and carrying heavy objects
Qualifications
- Requires extreme attention to detail
- Demonstrates confidence in his abilities and is hands on
- Possesses good analytical and problem solving skills
- Exhibits and practices good communication skills with clients, colleagues and superiors and system suppliers at all times
- Is preferably Maltese and English speaking
- Shows respect, courtesy and a positive attitude whilst taking all care for the preservation of client and company property
Our client is a world leader in Fire & Security Services based in Malta. They are seeking an Extinguisher Technician.
Role Purpose:
- The aim of the Extinguisher Technician shall be to perform preventive maintenance on extinguishing equipment and suppression systems. In addition, jobs have to be completed according to the company’s standards within the agreed time frames and faults which may arise on all installations carried out within both customers and company premises, have to be repaired and diagnosed.
Role Profile
Role Title: Extinguisher Technician
Role Location: Malta
Responsibilities
- Inspect, repair, and test fire extinguishing equipment using hand tools, hydrostatic test equipment, and monitoring devices
- Hydro-test high pressure cylinders
- Re-fill and test extinguishers in the workshop
- Dismantle extinguishing equipment and examine mechanical parts, extinguishing agents, and expelling means; replace worn or damaged parts
- Clean extinguishing equipment and recharge them with approved materials
- Inspect, test, and repair systems such as smoke detectors, sprinklers, dry stand pipe systems, and pull systems
- Assist in fire safety inspection
- Work with restricted movement whilst lifting and carrying heavy objects
Qualifications
- Requires extreme attention to detail
- Demonstrates confidence in his abilities and is hands on
- Possesses good analytical and problem solving skills
- Exhibits and practices good communication skills with clients, colleagues and superiors and system suppliers at all times
- Is preferably Maltese and English speaking
- Shows respect, courtesy and a positive attitude whilst taking all care for the preservation of client and company property
Our client is a world leader in Fire & Security Services based in Malta. They are seeking an Extinguisher Technician.
Role Purpose:
- The aim of the Extinguisher Technician shall be to perform preventive maintenance on extinguishing equipment and suppression systems. In addition, jobs have to be completed according to the company’s standards within the agreed time frames and faults which may arise on all installations carried out within both customers and company premises, have to be repaired and diagnosed.
Role Profile
Role Title: Extinguisher Technician
Role Location: Malta
Responsibilities
- Inspect, repair, and test fire extinguishing equipment using hand tools, hydrostatic test equipment, and monitoring devices
- Hydro-test high pressure cylinders
- Re-fill and test extinguishers in the workshop
- Dismantle extinguishing equipment and examine mechanical parts, extinguishing agents, and expelling means; replace worn or damaged parts
- Clean extinguishing equipment and recharge them with approved materials
- Inspect, test, and repair systems such as smoke detectors, sprinklers, dry stand pipe systems, and pull systems
- Assist in fire safety inspection
- Work with restricted movement whilst lifting and carrying heavy objects
Qualifications
- Requires extreme attention to detail
- Demonstrates confidence in his abilities and is hands on
- Possesses good analytical and problem solving skills
- Exhibits and practices good communication skills with clients, colleagues and superiors and system suppliers at all times
- Is preferably Maltese and English speaking
- Shows respect, courtesy and a positive attitude whilst taking all care for the preservation of client and company property
Job Features
Job Category | Mechanical Engineering |
Job Type | Permanent |
Salary / Hourly Rate | Attractive |
Start Date | Immediately |
Our client is a world leader in Fire & Security Services based in Malta. They are seeking an Extinguisher Technician.
Our client, a world leading retail group with global operations, is looking for an Ethical Sourcing Officer in their Dongguan Offices in China.
The Ethical Sourcing Officer role will mainly focus on maintaining and enhancing the Ethical Sourcing Program within the groups supply chain operations.
Role Title: Ethical Sourcing Officer
Reporting To: Ethical Sourcing Manager
Role Location: Dongguan, China
- Assist Manager to maintain and enhance the Ethical Sourcing Program.
- Conduct factory assessment or visit to educate vendor and factory on Ethical Sourcing Program and best practice.
- Develop and carry out training or seminar for vendor, factory, third party audit firm and internal team members.
- Monitor third party audit activities and audit report quality.
- Support the work of the sustainability program and environmental project. (Higg Index, women empowerment, Modern Slavery, etc)
- Review and verify documents provided by vendor and factory.
- Review corrective action plan and support vendor and factory on continuous improvement.
- Prepare analytical report on Ethical Sourcing performance.
- Keep updated with industry standard and legislation in the countries.
- Frequent travel required.
- Ad Hoc projects as assigned by Management.
- At least 5 years relevant experience, preferably in third party audit firm and buying office.
- Factory social compliance audit experience essential.
- Good knowledge of social compliance industry standard where required.
- Formal training in /BSCI/SA8000/ICTI/WRAP etc. is an advantage.
- A college degree holder or equivalent.
- Strong analytical, problem-solving, communication and presentation skills.
- Proactive and self-motivated.
- A good team player and able to work independently.
- Fluent written and spoken English and Mandarin are essential.
- Environmental background or other sustainability project leader experience is preferred.
Job Features
Job Category | Quality Assurance |
Job Type | Permanent |
Salary / Hourly Rate | Attractive |
Start Date | Immediately |
Our client, a world leading retail group with global operations, is looking for an Ethical Sourcing Officer in their Dongguan Offices in China.
Our client, a world famous shipping and logistics company, have an incredible opportunity for a eCommerce and Channel Partnership Manager to join their team in Hong Kong.
This is a fantastic opportunity for a professional with experience driving partnerships with eCommerce Platforms, Tech Companies & Software Service Providers.
Role Purpose
Serve as a key resource to manage marketing operations, relationships with channel partners and alliances, strategic planning and product development to strengthen business capabilities and delivery business outcomes.
Role Profile
Role Title: eCommerce and Channel Partnership Manager
Role Location: Hong Kong
Responsibilities
- Drive partnership and alliances for the company with eCommerce Platforms, Tech Companies & Software Service Providers.
- Identify list of potential channel partners and establish relationship with them
- Establish commercial relationship includes negotiating with SaaS operators
- Work closely with the channel partners for lead generation and revenue growth programs
- Responsible for SOP & framework around channel management
- Work with the IT team, marketing and communication team and country sales
- Collaborate with EU and Americas for managing global alliance partners
- Lead eCommerce product development, testing and validation, compliance & risk assessment
- Support in designing products and developing industry specific solutions especially in space of eCommerce
- Develop and deploy eCommerce industry solutions involving Break Bulk, B2C, FBA, Fulfillment, to increase market share in cross border
- Work with cross functional team (Sales, Operations, Customer Service, IT, Compliance, & Finance) at Country, Regional and Global (HO) level to define product roadmap
- Develop product strategy in line with global guidelines
- Work closely with internal development teams to provide AMEA requirements, design solution, testing support and validate design and market information during execution to ensure that product objectives are met
- Launch the complex offers/solution at the desired quality level and meets the time to market plans
- Have detailed understanding and working knowledge of Market Requirements Documents, Business Contracts, offer/solution design documentation, process and procedures guides, pilot and test planning, business readiness reviews
- Analyze and report actual performance vs. Business Contract goals
- Schedule and run all phase reviews and program reviews
- Track progress, report status and make necessary change requests to achieve all program goals
- Manage risks & issues through effective mitigation plans and proper escalation
- Drive the core team to meet or exceed program goals
- Effectively communicate status of programs, projects, and objectives
Qualifications
-
Minimum Bachelor degree or equivalent in marketing or related field, preferably a master’s degree in management but not mandatory
-
Five (5) years’ experience in building partnership and alliances across markets and channels
-
Relevant experience in marketing management with proven results attaining partnership and alliances.
-
Experience in new product & service development will be added advantage…
-
Required to have good understanding of eCommerce market and logistics industry.
-
Background of IT and understanding around API integration will be an advantage
-
Good research, analytical, writing, influence and presentation skills
-
Team player who can work multi-task and independently with good leadership, judgement & decision making
- Cantonese and Mandarin fluency is advantageous but not a must.
Our client, a world famous shipping and logistics company, have an incredible opportunity for a eCommerce and Channel Partnership Manager to join their team in Hong Kong.
This is a fantastic opportunity for a professional with experience driving partnerships with eCommerce Platforms, Tech Companies & Software Service Providers.
Role Purpose
Serve as a key resource to manage marketing operations, relationships with channel partners and alliances, strategic planning and product development to strengthen business capabilities and delivery business outcomes.
Role Profile
Role Title: eCommerce and Channel Partnership Manager
Role Location: Hong Kong
Responsibilities
- Drive partnership and alliances for the company with eCommerce Platforms, Tech Companies & Software Service Providers.
- Identify list of potential channel partners and establish relationship with them
- Establish commercial relationship includes negotiating with SaaS operators
- Work closely with the channel partners for lead generation and revenue growth programs
- Responsible for SOP & framework around channel management
- Work with the IT team, marketing and communication team and country sales
- Collaborate with EU and Americas for managing global alliance partners
- Lead eCommerce product development, testing and validation, compliance & risk assessment
- Support in designing products and developing industry specific solutions especially in space of eCommerce
- Develop and deploy eCommerce industry solutions involving Break Bulk, B2C, FBA, Fulfillment, to increase market share in cross border
- Work with cross functional team (Sales, Operations, Customer Service, IT, Compliance, & Finance) at Country, Regional and Global (HO) level to define product roadmap
- Develop product strategy in line with global guidelines
- Work closely with internal development teams to provide AMEA requirements, design solution, testing support and validate design and market information during execution to ensure that product objectives are met
- Launch the complex offers/solution at the desired quality level and meets the time to market plans
- Have detailed understanding and working knowledge of Market Requirements Documents, Business Contracts, offer/solution design documentation, process and procedures guides, pilot and test planning, business readiness reviews
- Analyze and report actual performance vs. Business Contract goals
- Schedule and run all phase reviews and program reviews
- Track progress, report status and make necessary change requests to achieve all program goals
- Manage risks & issues through effective mitigation plans and proper escalation
- Drive the core team to meet or exceed program goals
- Effectively communicate status of programs, projects, and objectives
Qualifications
-
Minimum Bachelor degree or equivalent in marketing or related field, preferably a master’s degree in management but not mandatory
-
Five (5) years’ experience in building partnership and alliances across markets and channels
-
Relevant experience in marketing management with proven results attaining partnership and alliances.
-
Experience in new product & service development will be added advantage…
-
Required to have good understanding of eCommerce market and logistics industry.
-
Background of IT and understanding around API integration will be an advantage
-
Good research, analytical, writing, influence and presentation skills
-
Team player who can work multi-task and independently with good leadership, judgement & decision making
- Cantonese and Mandarin fluency is advantageous but not a must.
Our client, a world famous shipping and logistics company, have an incredible opportunity for a eCommerce and Channel Partnership Manager to join their team in Hong Kong.
This is a fantastic opportunity for a professional with experience driving partnerships with eCommerce Platforms, Tech Companies & Software Service Providers.
Role Purpose
Serve as a key resource to manage marketing operations, relationships with channel partners and alliances, strategic planning and product development to strengthen business capabilities and delivery business outcomes.
Role Profile
Role Title: eCommerce and Channel Partnership Manager
Role Location: Hong Kong
Responsibilities
- Drive partnership and alliances for the company with eCommerce Platforms, Tech Companies & Software Service Providers.
- Identify list of potential channel partners and establish relationship with them
- Establish commercial relationship includes negotiating with SaaS operators
- Work closely with the channel partners for lead generation and revenue growth programs
- Responsible for SOP & framework around channel management
- Work with the IT team, marketing and communication team and country sales
- Collaborate with EU and Americas for managing global alliance partners
- Lead eCommerce product development, testing and validation, compliance & risk assessment
- Support in designing products and developing industry specific solutions especially in space of eCommerce
- Develop and deploy eCommerce industry solutions involving Break Bulk, B2C, FBA, Fulfillment, to increase market share in cross border
- Work with cross functional team (Sales, Operations, Customer Service, IT, Compliance, & Finance) at Country, Regional and Global (HO) level to define product roadmap
- Develop product strategy in line with global guidelines
- Work closely with internal development teams to provide AMEA requirements, design solution, testing support and validate design and market information during execution to ensure that product objectives are met
- Launch the complex offers/solution at the desired quality level and meets the time to market plans
- Have detailed understanding and working knowledge of Market Requirements Documents, Business Contracts, offer/solution design documentation, process and procedures guides, pilot and test planning, business readiness reviews
- Analyze and report actual performance vs. Business Contract goals
- Schedule and run all phase reviews and program reviews
- Track progress, report status and make necessary change requests to achieve all program goals
- Manage risks & issues through effective mitigation plans and proper escalation
- Drive the core team to meet or exceed program goals
- Effectively communicate status of programs, projects, and objectives
Qualifications
-
Minimum Bachelor degree or equivalent in marketing or related field, preferably a master’s degree in management but not mandatory
-
Five (5) years’ experience in building partnership and alliances across markets and channels
-
Relevant experience in marketing management with proven results attaining partnership and alliances.
-
Experience in new product & service development will be added advantage…
-
Required to have good understanding of eCommerce market and logistics industry.
-
Background of IT and understanding around API integration will be an advantage
-
Good research, analytical, writing, influence and presentation skills
-
Team player who can work multi-task and independently with good leadership, judgement & decision making
- Cantonese and Mandarin fluency is advantageous but not a must.
Job Features
Job Category | Information Technology, Marketing |
Job Type | Permanent |
Salary / Hourly Rate | Attractive |
Start Date | Immediately |
Our client, a world famous shipping and logistics company, have an incredible opportunity for a eCommerce and Channel Partnership Manager to join their team in Hong Kong.
Our client, an international Hotel group with luxury hotels in Hong Kong, is looking to hire a Director of Human Resources for one of their prime hotels.
They are seeking a Human Resources professional who is passionate about hospitality, positive-minded, organised and has a track record of success in the HR field.
Role Purpose:
The Director of HR will act as the talent advisor for the hotel and would take full responsibility in all
spectrum of the human resources at the hotel.
Role Profile:
Role Title: Director of Human Resources
Role Location: Hong Kong
Responsibilities:
- Monitor and guide the review process on manpower based on departments’ recommendations,
internal process and projected business performance. - Oversee recruitment progress and procedures to ensure vacancies are filled with enthusiastic
candidates that possess the brand proficiency, quality and customer mind-set and right attitude. - Ensure a holistic view on Colleague Engagement to ensure all communication channels are open
and transparent, feedback is recorded with action plan to follow with all department heads. - Together with department heads to identify training and development needs of Colleagues to meet
the Colleagues and hotels’ short and long term business goals and objectives. - Develop, modify and implement Hotel Human Resources Policies and Procedures to meet with
business and operational needs.
Qualifications:
- Bachelor’s degree preferably in Business Management or Human Resources Management or
related discipline - Minimum 8 years of experience in talent acquisition / recruitment
- Experience in hospitality industry is an advantage
- Strong project management skills and results oriented
- Exceptional interpersonal skills and communication skills
- Fluent in English and Cantonese (Mandarin is an advantage)
You are:
- Highly self-motivated
- A strategic leader with credibility to work with a high degree of independence
- Possess strong organizational skills and problem-solving skills
- Able to drive change in a fast-pace environment and meet deadlines
Perks
- Excellent career development opportunities.
Job Features
Job Category | Human Resources |
Job Type | Permanent |
Salary / Hourly Rate | Attractive |
Start Date | Immediately |
Our client, an international Hotel group with luxury hotels in Hong Kong, is looking to hire a Director of Human Resources for one of their prime hotels.
Our client, a prestigious consumer goods company with a global reach, is looking to hire a Digital Marketing Manager that will work on a variety of online marketing projects and will be based in Hong Kong.
Our client is well-known in the consumer goods sector all over the world and has been established as a leader in their industry for over a century.
Role Purpose
The Digital Marketing Manager will inspire and support innovation across our client's digital media activities, with relevant help from global digital agency partners.
Role Profile
Role Title: Digital Marketing Manager
Reporting To: Head of Digital
Location: Hong Kong
Responsibilities
- Responsible for business interface and defining, in partnership with the other Digital Managers, the overall intention and plan for our client's digital programs, projects and capabilities, delivered through Digital POE media.
- Drive execution of these programs within digital channels, which include but are not limited to:
- digital paid (advertising) media - display, social, search, mobile, video, innovation),
- digital influencers,
- DOOH,
- digital paid performance,
- data and optimization;
- digital owned (experience) media - web, mobile,
- ecommerce,
- SEO,
- owned social,
- digital shopper and digital out of home,
- destination traffic / performance optimization and analytics;
- digital earned (loyalty) media - RM,
- social advocacy,
- listening,
- community management,
- optimization and reporting.
- Be a catalyst to deliver our digital objectives across targeted audience - consumers, retailers, corporate affairs, talent and internal.
- As an integrated digital business partner and subject matter expert, present critical thinking and lead tactical activities that deliver the business strategies and commercial objectives across Digital landscape.
- Deliver audience understanding of and engagement to our client's agenda, products, retailer engagement including conventional products, as well as understanding of our client as an organization and employer.
- Drive activation of our consumers and other audiences through the effective and innovative delivery of experiences via POE digital media, including Digital Experience Design, Digital Content Strategy and Consumer Insight, for both branded and unbranded campaigns.
- As an experienced digital media subject matter expert, deliver Digital POE Media expertise to the business, and inspire peers and colleagues to become disruptive innovators.
- Engage with digital partners and suppliers to support our client's goals.
- Share and connect with all members of the Digital Activation department, to ensure integrated digital strategies, program and commercial objectives.
- Collaborate with the Digital Team and other Global functions for local deployment of all global digital POE assets, and sharing of digital needs and locally envisaged campaigns and assets to global teams for alignment.
- Work with all functions to ensure sharing of digital media learning, consumer insights, to both report on and inform optimization for digital media campaigns.
- Embed new ways of working in partnership with other functions to ensure all new programs and projects follow a structured methodology.
- Purpose being to effectively discover, define, design, deliver, deploy and create data to power insight and optimization.
- Deliver always on enhancement and optimization, as well as whole new programs of new capabilities, across all our digital media.
- Working in partnership with all functions to ensure a combination of design, content and functionality, aligned to and reflective of our brand, commercial and digital objectives.
Qualifications
- A proven background managing digital programs and platforms in digital channels gained within an agency or client side.
- Previously worked as part of a digital department with 6-10 years of experience working in Digital Creative and/or Digital Media agencies and/or client side digital experience.
- Demonstrable knowledge of a combination of digital transformation, digital innovation and digital delivery.
- Understanding of the importance of Digital Project Management, Digital Account Management, Digital Strategy, Digital Media Planning & Buying, Digital Creative, Technology, Digital Insight, Business Analysis and User Experience Architecture.
- A strategic and implementation knowledge of digital paid, owned and earned media channels.
- Understanding and demonstrable experience across a combination of integrated digital consumer journey design, web and mobile site strategy / delivery, creativity and content, Digital Owned Innovation, CMS, and analytics.
- Digital Media Strategy, Planning & Buying. Digital Media Performance, Social Media Influencers, Advocacy and Relationship Management experience.
- Worked in partnership with Digital agency to define, design and deliver large scale consumer goods or similar digital campaigns (even better if integrated with traditional media).
- Core understanding of audience activation and engagement, digital experience design and strategy.
Job Features
Job Category | Marketing, Media and Communication |
Job Type | Permanent |
Salary / Hourly Rate | Attractive |
Start Date | Immediately |
Our client, a prestigious consumer goods company with a global reach, is looking to hire a Digital Marketing Manager that will work on a variety of online marketing projects and will be based in Hong ...
Our client, a major payment processing company with offices in Malta and Serbia, is busy setting up a new DevOps team to work on a Cloud Native initiative for their business.
The company uses the latest technologies, frameworks and approaches that merge development with operations to create next generation platforms for their customers that will allow them to run scale-able applications in modern and dynamic environments including public, private and hybrid clouds.
Role Purpose
As the DevOps Software Engineer, you will be part of a high-performing team that will develop APIs and microservices for a brand new infrastructure service using a DevOps methodology.
You will collaborate with the scrum master, peer architects, engineers and the product owner within a scrum team to develop, test and deploy API products.
Role Profile
Role Title: DevOps Software Engineer
Reporting To: Scrum Master
Role Location: Malta or Belgrade, Serbia or Novi Sad, Serbia
Responsibilities
- Develop APIs and micro-services by following enterprise architecture standards and industry best practices
- Develop unit and integration tests for the CICD pipeline
- Research and perform proof-of-concept on new technology
Qualifications
- 2+ years of software development experience with programming languages, such as Java, GO, C#
- Extensive experience with REST API and microservices development
- Extensive experience with agile development and DevOps methodology
- Strong understanding of virtualization and container infrastructure technology
- Familiar with Linux operating systems
- Experience with infrastructure automation tools, such as TerraForm, Puppet, Chef and Ansible
- Experience with CICD tools such as Jenkins, Artifactory, Git etc.
- History of successful research and proofs of concept of new technologies
- Good communication, team work and problem solving skills
- Proficient in written and spoken English
Job Features
Job Category | Information Technology |
Job Type | Permanent |
Salary / Hourly Rate | Attractive |
Start Date | Immediately |
Our client, a major payment processing company with offices in Malta and Serbia, is busy setting up a new DevOps team to work on a Cloud Native initiative for their business.
Our client, one of the world's biggest names in iGaming, have an incredible opportunity for a DevOps engineer to join the team in Sliema, Malta.
This is a fantastic opportunity for experienced DevOps professionals to work on the creation of a brand new iGaming platform.
Role Purpose
The new DevOps Engineer will be building a brand-new, market-leading, platform using the latest technologies and development processes.
Role Profile
Role Title: DevOps Engineer
Reporting To: Development Manager
Role Location: Sliema Malta
Responsibilities
- Linux infrastructure setup.
- Automation of deployments using CI tools (Jenkins or another deployment pipeline).
- Containerisation of services using Docker and Kubernetes.
- Ansible scripting for infrastructure setup.
- Configuration of AWS,
- Google Cloud Platform, and other cloud platforms.
- Microservice infrastructure architecture.
- Building a self-healing ecosystem.
- Working in an Agile development environment.
- Building a brand-new, market-leading, platform using the latest technologies and development processes.
Qualifications
- A passionate developer who can create an "on-demand infrastructure" and "infrastructure as code".
- Ensure the delivery of secure and scalable production services.
- Understand the Agile process and working as part of a team.
- Able to estimate their work and deliver to deadlines.
Our client requires developers with the following key skills:
- Linux administration
- Docker
- Jenkins
- Ansible
- Kubernetes
- Cloud platforms (AWS)
Perks
- Offices in beautiful Sliema, Malta - the cultural hub of the island.
- Competitive salary
- Company bonuses
- Health and dental packages.
- Fully-stocked kitchen with snacks.
- Pool table and Playstation in the office.
- Training and professional development opportunities on offer.
- Opportunities to travel to the company's international network of offices.
Our client, one of the world's biggest names in iGaming, have an incredible opportunity for a DevOps engineer to join the team in Sliema, Malta.
This is a fantastic opportunity for experienced DevOps professionals to work on the creation of a brand new iGaming platform.
Role Purpose
The new DevOps Engineer will be building a brand-new, market-leading, platform using the latest technologies and development processes.
Role Profile
Role Title: DevOps Engineer
Reporting To: Development Manager
Role Location: Sliema Malta
Responsibilities
- Linux infrastructure setup.
- Automation of deployments using CI tools (Jenkins or another deployment pipeline).
- Containerisation of services using Docker and Kubernetes.
- Ansible scripting for infrastructure setup.
- Configuration of AWS,
- Google Cloud Platform, and other cloud platforms.
- Microservice infrastructure architecture.
- Building a self-healing ecosystem.
- Working in an Agile development environment.
- Building a brand-new, market-leading, platform using the latest technologies and development processes.
Qualifications
- A passionate developer who can create an "on-demand infrastructure" and "infrastructure as code".
- Ensure the delivery of secure and scalable production services.
- Understand the Agile process and working as part of a team.
- Able to estimate their work and deliver to deadlines.
Our client requires developers with the following key skills:
- Linux administration
- Docker
- Jenkins
- Ansible
- Kubernetes
- Cloud platforms (AWS)
Perks
- Offices in beautiful Sliema, Malta - the cultural hub of the island.
- Competitive salary
- Company bonuses
- Health and dental packages.
- Fully-stocked kitchen with snacks.
- Pool table and Playstation in the office.
- Training and professional development opportunities on offer.
- Opportunities to travel to the company's international network of offices.
Our client, one of the world's biggest names in iGaming, have an incredible opportunity for a DevOps engineer to join the team in Sliema, Malta.
This is a fantastic opportunity for experienced DevOps professionals to work on the creation of a brand new iGaming platform.
Role Purpose
The new DevOps Engineer will be building a brand-new, market-leading, platform using the latest technologies and development processes.
Role Profile
Role Title: DevOps Engineer
Reporting To: Development Manager
Role Location: Sliema Malta
Responsibilities
- Linux infrastructure setup.
- Automation of deployments using CI tools (Jenkins or another deployment pipeline).
- Containerisation of services using Docker and Kubernetes.
- Ansible scripting for infrastructure setup.
- Configuration of AWS,
- Google Cloud Platform, and other cloud platforms.
- Microservice infrastructure architecture.
- Building a self-healing ecosystem.
- Working in an Agile development environment.
- Building a brand-new, market-leading, platform using the latest technologies and development processes.
Qualifications
- A passionate developer who can create an "on-demand infrastructure" and "infrastructure as code".
- Ensure the delivery of secure and scalable production services.
- Understand the Agile process and working as part of a team.
- Able to estimate their work and deliver to deadlines.
Our client requires developers with the following key skills:
- Linux administration
- Docker
- Jenkins
- Ansible
- Kubernetes
- Cloud platforms (AWS)
Perks
- Offices in beautiful Sliema, Malta - the cultural hub of the island.
- Competitive salary
- Company bonuses
- Health and dental packages.
- Fully-stocked kitchen with snacks.
- Pool table and Playstation in the office.
- Training and professional development opportunities on offer.
- Opportunities to travel to the company's international network of offices.
Job Features
Job Category | Information Technology |
Job Type | Permanent |
Salary / Hourly Rate | Attractive |
Start Date | Immediately |
Our client, one of the world’s biggest names in iGaming, have an incredible opportunity for a DevOps engineer to join the team in Sliema, Malta.
Deputy General Manager - Branch Management (Hong Kong)
Our client in Hong Kong, a prestigious Financial Services company, is hiring a Deputy General Manager in their Branch Management department.
This international Financial Services opportunity will involve managing over 250 employees, supervising all Area and Branch Managers, and monitoring all branch operations.
Role Purpose
Responsible for monitoring branch operation and planning a business strategy to achieve set business targets designed to grow revenue.
Role Profile:
Role Title: Deputy General Manager - Branch Management
Reporting To: COO
Location: HongKong
Responsibilities
- Plans and implements business strategy to achieve business targets and grow revenue.
- Carries out market research.
- Be responsible for planning, implementing a business strategy.
- Carries out market research & examines the prevailing market environment.
- Oversees local branch business and develops a strategic plan to guide the Area Managers to achieve business targets and grow revenue.
- Ensure all branches operate smoothly and expand the brand portfolio.
- Approves loan applications in excess of Area Managers' and Branch Managers' lending authority.
- Acquire brand new clients.
- Handles any ad-hoc projects as assigned.
Requirements
- Bachelor’s degree in Business Management or similar.
- Must have over 15 years’ experience in lending industry and manage Branch operation P&L.
- Preferably from the consumer finance industry.
- Able to multi-task effectively, detail oriented with strong management skill.
- Good command of both spoken and written Chinese and English.
- Proficiency in MS Word, Excel and Outlook.
- Initiative and integrity.
- Accountability for results.
- Interpersonal skills.
- Good Communication skills.
- Strong Leadership skills.
- Decision-making skills
Job Features
Job Category | Business Development, Finance |
Job Type | Permanent |
Salary / Hourly Rate | Attractive |
Start Date | Immediately |
Our client in Hong Kong, a prestigious Financial Services company, is hiring a Deputy General Manager in their Branch Management department.
Data-center Technician (Haarlem, Netherlands)
Our client, a global payment services provider, is looking for a Data-center Technician for their Haarlem office in the Netherlands.
They are a very close-knit company with a family feel, a company who cares, offers a dynamic and flexible environment and professional training.
Role Profile
Role Title: Data-center Technician
Reporting to: NOC Team Lead
Location: Haarlem, Netherlands
Role Purpose
The primary focus of this position is to provide services to support the physical IT Infrastructure. The Data-center Technician will be responsible for assembling and implementing hardware solutions, troubleshooting and providing technical support to customers.
Main Duties
Project Work
• Perform basic level of problem determination for all tickets, emails, chats & phone calls • Perform hardware troubleshooting • Triage and escalation to the appropriate level • Ticket management to ensure SLA’s are met • Perform General Hardware/Cage duties: o Server maintenance and repair o Single user/emergency access o Racking and un-racking of servers and devices o Hard drive and memory installs o Server console/reboot o RAID setup and configuration o Cabling and cable management (power/network) o PDU Install/Replace o Hardware/Cabinet auditing • Perform basic software setup o Control Panel installation (Plesk/cPanel/Webmin) o Server OS installation (Windows/Linux/BSD) o Kickstart/reinstall OS o Partition configurations o Basic network IP configurations • Perform basic Switch/Firewall setup o Sonicwall TZ Appliances o Brocade FCX Switches • Coordinate all repairs with customer and NOC staff • Monitor and update internal message boards, e-mail, and task list. • Keep informed of company and departmental policies. • Management and tracking of assets including shipping. • Labeling all devices and cables are per company standard. • Work closely with third party providers. • Other duties as assigned.
Team Work & Communication
• Helps other team members with any issues they may encounter so as to maintain overall team effectiveness. • Actively seeks to promote a healthy team environment so as to maintain and increase overall team morale and individual team members’ job satisfaction. • Whenever needed, interacts and assists with members of other teams so as to contribute to the overall company culture.
Communication
• Actively interacts with other teams to ensure that all relevant departments are up to speed on all project work being carried out by their colleagues. • Establishes and maintains communication with all stakeholders so as to tackle issues or anomalies that may arise.
|
Qualifications
- 2+ years’ experience in a similar role in a hosting company
- A strong working knowledge data center processes and design (power, cooling, redundancy).
- Ability to document complex problem resolution summaries and repetitive tasks.
- Ability to demonstrate effective teaming and interpersonal skills.
- Exceptional troubleshooting, problem resolution skills.
- Extensive knowledge of computer hardware, mainly servers.
- Ability to quickly identify specific issues and troubleshoot accordingly.
- Must have work experience with different types of cabling and experience managing fiber & copper in a data center environment.
- Proficient in Microsoft Office.
- Proficient in Linux and Windows operating systems.
- Ability to prioritize workload and meet deadlines.
- Proficient in written and spoken English.
- Must be an EU national due to work permit restrictions.
Job Features
Job Category | Information Technology |
Job Type | Permanent |
Salary / Hourly Rate | Attractive |
Start Date | Immediately |
Our client, a global payment services provider, is looking for a Data-center Technician for their Haarlem office in the Netherlands.
Our client, a major iGaming company with offices in Malta, is hiring a Data Warehouse Engineer/ Business Intelligence Data Specialist to provide expert knowledge and insight into their international portfolio of iGaming products.
Our client is one of the largest iGaming groups in Europe and have won multiple awards for their various products.
Role Purpose
Your role will be to assist the organisation in achieving a data driven culture by utilising innovative data products and generating insights.
Role Profile
Role Title: Business Intelligence Data Specialist/ Data Warehouse Engineer
Role Location: Malta
Responsibilities
- Creating and overseeing a central data warehouse
- centralising data by creating innovative data pipelines
- Formulating insightful reports according to the needs of stakeholders
- Demonstrating the ability to create data visualisations using the latest industry technologies
Qualifications
- 2 years experience in a Data driven role in the iGaming industry
- Familiar with relational databases, data warehouses and ETL concepts
- Ability to administer SQL and build data models
- Familiar with tools such as NiFi, Talend or SSIS
- Experience using Tableau/Qlik/Power BI
- Able to use Apache Kafka, ELK stack and NoSQL databases – like MongoDB
- Experience with GIT
Our client, a major iGaming company with offices in Malta, is hiring a Data Warehouse Engineer/ Business Intelligence Data Specialist to provide expert knowledge and insight into their international portfolio of iGaming products.
Our client is one of the largest iGaming groups in Europe and have won multiple awards for their various products.
Role Purpose
Your role will be to assist the organisation in achieving a data driven culture by utilising innovative data products and generating insights.
Role Profile
Role Title: Business Intelligence Data Specialist/ Data Warehouse Engineer
Role Location: Malta
Responsibilities
- Creating and overseeing a central data warehouse
- centralising data by creating innovative data pipelines
- Formulating insightful reports according to the needs of stakeholders
- Demonstrating the ability to create data visualisations using the latest industry technologies
Qualifications
- 2 years experience in a Data driven role in the iGaming industry
- Familiar with relational databases, data warehouses and ETL concepts
- Ability to administer SQL and build data models
- Familiar with tools such as NiFi, Talend or SSIS
- Experience using Tableau/Qlik/Power BI
- Able to use Apache Kafka, ELK stack and NoSQL databases – like MongoDB
- Experience with GIT
Our client, a major iGaming company with offices in Malta, is hiring a Data Warehouse Engineer/ Business Intelligence Data Specialist to provide expert knowledge and insight into their international portfolio of iGaming products.
Our client is one of the largest iGaming groups in Europe and have won multiple awards for their various products.
Role Purpose
Your role will be to assist the organisation in achieving a data driven culture by utilising innovative data products and generating insights.
Role Profile
Role Title: Business Intelligence Data Specialist/ Data Warehouse Engineer
Role Location: Malta
Responsibilities
- Creating and overseeing a central data warehouse
- centralising data by creating innovative data pipelines
- Formulating insightful reports according to the needs of stakeholders
- Demonstrating the ability to create data visualisations using the latest industry technologies
Qualifications
- 2 years experience in a Data driven role in the iGaming industry
- Familiar with relational databases, data warehouses and ETL concepts
- Ability to administer SQL and build data models
- Familiar with tools such as NiFi, Talend or SSIS
- Experience using Tableau/Qlik/Power BI
- Able to use Apache Kafka, ELK stack and NoSQL databases – like MongoDB
- Experience with GIT
Job Features
Job Category | Information Technology |
Job Type | Permanent |
Salary / Hourly Rate | Attractive |
Start Date | Immediately |
Our client, a major iGaming company with offices in Malta, is hiring a Data Warehouse Engineer/ Business Intelligence Data Specialist to provide expert knowledge and insight into their international p...
Our client, a top iGaming company with global operations are looking for a Danish Customer Operations Agent.
Primary Purpose:: To ensure B2C customers are provided with the highest standard of service while
optimising their Life Time Value through excellent customer service and daily operational
checks and verification.
Role Profile
Job Title: Danish Customer Operations Agent
Reporting To: Customer Operations Team Lead
Job Location: Gibraltar
Duties & Responsibilities
- Maintain highest standard of quality and quantity of responses on all
Customer Operation related topics and aspects of the role – i.e. general
account queries, game play, payment info and checks, withdrawal checks, - Perform Gaming and Regulatory Compliance, Anti-Money laundering
and Under-Age prevention checks with external agencies. - Promote events, bonus offers and various outbound projects via telephone, chat and email.
- Handling all customer related queries via all contact channels (telephone,
chat and emails) and escalate sensitive cases when necessary. - Analyse and investigate accounts raised to relevant Operation Queues/
Reports and take relevant actions on such accounts as required. - Perform daily document checks and deal with negotiations, legal threats,
prevention of charge backs and settlement on member accounts as
required by both lines of business. - Perform AML and Under-Age checks and take appropriate actions to
handle issues when called upon. - Liaise with the Fraud Dept. in GIB on all Risk related issues (RM deposit declines, Chargebacks).
- Supporting the Danish Team Leader, Supervisors and Fraud/Support Teams.
- Once established in the team you may be asked to assist with mentoring
new team members.
Requirements
- Native level of fluency in Danish and excellent command of English, both verbal and written.
- Previous proven Customer Service experience.
- Excellent communication skills and customer focus.
- Computer literacy and internet know-how/skills.
- High level of intelligence, reasoning and analytical ability.
- Ability to comprehend and analyse financial/statistical data.
- Good negotiation skills and approachable nature.
- Confident verbal communicator and ability to make decisions.
- Strong team player, confident and flexible when required.
- Excellent organisation skills with the ability to meet deadlines.
- Prioritisation skills.
- Ability to work under pressure.
- Willingness to work outside of set business hours – for example late nights and weekends.
Our client, a top iGaming company with global operations are looking for a Danish Customer Operations Agent.
Primary Purpose:: To ensure B2C customers are provided with the highest standard of service while
optimising their Life Time Value through excellent customer service and daily operational
checks and verification.
Role Profile
Job Title: Danish Customer Operations Agent
Reporting To: Customer Operations Team Lead
Job Location: Gibraltar
Duties & Responsibilities
- Maintain highest standard of quality and quantity of responses on all
Customer Operation related topics and aspects of the role – i.e. general
account queries, game play, payment info and checks, withdrawal checks, - Perform Gaming and Regulatory Compliance, Anti-Money laundering
and Under-Age prevention checks with external agencies. - Promote events, bonus offers and various outbound projects via telephone, chat and email.
- Handling all customer related queries via all contact channels (telephone,
chat and emails) and escalate sensitive cases when necessary. - Analyse and investigate accounts raised to relevant Operation Queues/
Reports and take relevant actions on such accounts as required. - Perform daily document checks and deal with negotiations, legal threats,
prevention of charge backs and settlement on member accounts as
required by both lines of business. - Perform AML and Under-Age checks and take appropriate actions to
handle issues when called upon. - Liaise with the Fraud Dept. in GIB on all Risk related issues (RM deposit declines, Chargebacks).
- Supporting the Danish Team Leader, Supervisors and Fraud/Support Teams.
- Once established in the team you may be asked to assist with mentoring
new team members.
Requirements
- Native level of fluency in Danish and excellent command of English, both verbal and written.
- Previous proven Customer Service experience.
- Excellent communication skills and customer focus.
- Computer literacy and internet know-how/skills.
- High level of intelligence, reasoning and analytical ability.
- Ability to comprehend and analyse financial/statistical data.
- Good negotiation skills and approachable nature.
- Confident verbal communicator and ability to make decisions.
- Strong team player, confident and flexible when required.
- Excellent organisation skills with the ability to meet deadlines.
- Prioritisation skills.
- Ability to work under pressure.
- Willingness to work outside of set business hours – for example late nights and weekends.
Our client, a top iGaming company with global operations are looking for a Danish Customer Operations Agent.
Primary Purpose:: To ensure B2C customers are provided with the highest standard of service while
optimising their Life Time Value through excellent customer service and daily operational
checks and verification.
Role Profile
Job Title: Danish Customer Operations Agent
Reporting To: Customer Operations Team Lead
Job Location: Gibraltar
Duties & Responsibilities
- Maintain highest standard of quality and quantity of responses on all
Customer Operation related topics and aspects of the role – i.e. general
account queries, game play, payment info and checks, withdrawal checks, - Perform Gaming and Regulatory Compliance, Anti-Money laundering
and Under-Age prevention checks with external agencies. - Promote events, bonus offers and various outbound projects via telephone, chat and email.
- Handling all customer related queries via all contact channels (telephone,
chat and emails) and escalate sensitive cases when necessary. - Analyse and investigate accounts raised to relevant Operation Queues/
Reports and take relevant actions on such accounts as required. - Perform daily document checks and deal with negotiations, legal threats,
prevention of charge backs and settlement on member accounts as
required by both lines of business. - Perform AML and Under-Age checks and take appropriate actions to
handle issues when called upon. - Liaise with the Fraud Dept. in GIB on all Risk related issues (RM deposit declines, Chargebacks).
- Supporting the Danish Team Leader, Supervisors and Fraud/Support Teams.
- Once established in the team you may be asked to assist with mentoring
new team members.
Requirements
- Native level of fluency in Danish and excellent command of English, both verbal and written.
- Previous proven Customer Service experience.
- Excellent communication skills and customer focus.
- Computer literacy and internet know-how/skills.
- High level of intelligence, reasoning and analytical ability.
- Ability to comprehend and analyse financial/statistical data.
- Good negotiation skills and approachable nature.
- Confident verbal communicator and ability to make decisions.
- Strong team player, confident and flexible when required.
- Excellent organisation skills with the ability to meet deadlines.
- Prioritisation skills.
- Ability to work under pressure.
- Willingness to work outside of set business hours – for example late nights and weekends.
Job Features
Job Category | Administrative, Support |
Job Type | Permanent |
Salary / Hourly Rate | Attractive |
Start Date | Immediately |
Our client, a top iGaming company with global operations are looking for a Danish Customer Operations Agent.