Datacenter Technician (Haarlem, Netherlands)
Data-center Technician (Haarlem, Netherlands)
Our client, a global payment services provider, is looking for a Data-center Technician for their Haarlem office in the Netherlands.
They are a very close-knit company with a family feel, a company who cares, offers a dynamic and flexible environment and professional training.
Role Profile
Role Title: Data-center Technician
Reporting to: NOC Team Lead
Location: Haarlem, Netherlands
Role Purpose
The primary focus of this position is to provide services to support the physical IT Infrastructure. The Data-center Technician will be responsible for assembling and implementing hardware solutions, troubleshooting and providing technical support to customers.
Main Duties
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Project Work
• Perform basic level of problem determination for all tickets, emails, chats & phone calls • Perform hardware troubleshooting • Triage and escalation to the appropriate level • Ticket management to ensure SLA’s are met • Perform General Hardware/Cage duties: o Server maintenance and repair o Single user/emergency access o Racking and un-racking of servers and devices o Hard drive and memory installs o Server console/reboot o RAID setup and configuration o Cabling and cable management (power/network) o PDU Install/Replace o Hardware/Cabinet auditing • Perform basic software setup o Control Panel installation (Plesk/cPanel/Webmin) o Server OS installation (Windows/Linux/BSD) o Kickstart/reinstall OS o Partition configurations o Basic network IP configurations • Perform basic Switch/Firewall setup o Sonicwall TZ Appliances o Brocade FCX Switches • Coordinate all repairs with customer and NOC staff • Monitor and update internal message boards, e-mail, and task list. • Keep informed of company and departmental policies. • Management and tracking of assets including shipping. • Labeling all devices and cables are per company standard. • Work closely with third party providers. • Other duties as assigned.
Team Work & Communication
• Helps other team members with any issues they may encounter so as to maintain overall team effectiveness. • Actively seeks to promote a healthy team environment so as to maintain and increase overall team morale and individual team members’ job satisfaction. • Whenever needed, interacts and assists with members of other teams so as to contribute to the overall company culture.
Communication
• Actively interacts with other teams to ensure that all relevant departments are up to speed on all project work being carried out by their colleagues. • Establishes and maintains communication with all stakeholders so as to tackle issues or anomalies that may arise.
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Qualifications
- 2+ years’ experience in a similar role in a hosting company
- A strong working knowledge data center processes and design (power, cooling, redundancy).
- Ability to document complex problem resolution summaries and repetitive tasks.
- Ability to demonstrate effective teaming and interpersonal skills.
- Exceptional troubleshooting, problem resolution skills.
- Extensive knowledge of computer hardware, mainly servers.
- Ability to quickly identify specific issues and troubleshoot accordingly.
- Must have work experience with different types of cabling and experience managing fiber & copper in a data center environment.
- Proficient in Microsoft Office.
- Proficient in Linux and Windows operating systems.
- Ability to prioritize workload and meet deadlines.
- Proficient in written and spoken English.
- Must be an EU national due to work permit restrictions.
Job Features
| Job Category | Information Technology |
| Job Type | Permanent |
| Salary / Hourly Rate | Attractive |
| Start Date | Immediately |