Payment Data Administrator 12-Month FTC (Jersey, London, or Luxembourg)

Our client is an international fund administration and accounting services firm established in 2007. Our client specialises in private equity, debt, and real estate asset classes.

Role Purpose

​Accurately maintaining the group investors, entities under administration (EUAs), and suppliers banking static data (together, payments static data), ensuring the data is accurate at all times to assist client-facing teams dealing with payments, calls, and distributions.

Taking all actions are in line with company payment data flows.

​Working closely with the Senior Administrator and Manager to efficient service to the client-facing teams across three jurisdictions (Jersey, London, and Luxembourg).

Responsibilities

• Manage incoming emails, and tracking requests to ensure they have been captured and responded to on a timely basis
• Respond to incoming requests and take appropriate actions, including reference and escalation to the line manager where appropriate

Payments Static Data:

• Act as the primary contact on day-to-day payment and static data matters
• Establish and maintain all payment static data either within the accounting and/or payment systems (together, core systems), ensuring the data is accurate to assist client-facing teams
• Perform call-backs to validate bank account change requests from clients or suppliers, liaising with the client-facing teams where necessary
• Follow the end-to-end processes and procedures in place for the setup and maintenance of payment static data in the core systems
• Assist the Senior Administrator in responding to payment static data requests and inquiries within the agreed Service Level Agreement
• Develop a strong understanding of the importance of data integrity and carry out all requests with a quality and control mindset
• Operate only within the established controls in place to mitigate risks

Bank Relationship:

• Process the setup or closing of bank account details within the payment system. Assist the client-facing team in submitting the applications for opening or closing of bank accounts, when required
• Escalate any urgent issues to the Senior Administrator or Manager

Payments:

• Set up, update, and maintain all counterparty and beneficiary bank accounts saved in the core systems, ensuring the data and data flow are accurate to assist client-facing teams dealing with payments
• Prepare payment data flow, including data processed outside the payment systems
• Assist the Senior Administrator and/or Manager in communication with the client-facing teams on occasion payments that are not processed within the expected timeframe
• Assist the Senior Administrator or Manager in coordinating daily signatory requirements in respect of payments

Qualifications

• Strong academic background
• Ability to identify a problem and consider solutions in discussion with the Senior Administrator or Manager skills
• Ability to effectively prioritise tasks with a high volume of time-sensitive tasks quickly and appropriately.
• Accurate, compliant, and methodical
• Team player with a positive attitude
• Ability to work collaboratively and effectively with the immediate and wider teams
• Confident communicator with the ability to liaise effectively with clients and other third parties

Desirable Skills:

1. Previous experience in the fund industry
2. Experience in using treasury management systems and Swift
3. Experience in using core accounting and corporate secretarial systems (Investran, Yardi, Viewpoint)

Fund Administrator (Jersey)

Our client is an international fund administration and accounting services firm established in 2007. Our client specialises in private equity, debt, and real estate asset classes.

Role Purpose

The Administrator will be primarily responsible for all aspects of day-to-day administration for one or more assigned funds. You will work closely with the Assistant Manager of the team.

Responsibilities:

• Perform as the primary point of contact on day-to-day administration matters for a portfolio of client entities for tasks including but not limited to:
  • Company secretarial activity.
  • Processing client, third party, and investor queries.
  • Processing paperwork for transaction-related activity.
  • Maintaining registers and files.
  • Processing distributions and capital call notices and payments.
  • Preparing and distributing investor statements and related client reports.
  • Reporting transactions to accountants and sharing knowledge with team trainees.
• Accurately complete all workflows and check sheets for tasks in real-time, as tasks are completed.
• Monitor incoming emails, and tracking requests to ensure they are captured and responded to on a timely basis. Respond to incoming requests and escalate to a mentor or line manager where appropriate.
• Convene and attend client company board meetings. Record action points and write minutes. Ensure matters arising are circulated, monitored, and completed accurately and on a timely basis.
• Maintain statutory records of client companies, partnerships, and trusts, making necessary updates as required.
• Perform the day-to-day contact role for client entities' businesses.
• Collate information for system record maintenance, ensuring all required data is held within the appropriate system.
• Proactively assist with the completion of Customer Due Diligence (CDD) on clients and investors in accordance with company policies and procedures. Work closely with the CDD team.
• Proactively assist with the processing of payments for client entities in accordance with company policies and procedures.
• Work closely with the accounting counterpart and the payments data team
• Ensure all work is filed correctly (paper filing and electronic filing) in real-time as tasks are completed
• Liaise professionally with auditors, lawyers, bankers and other third parties (by email, telephone, and face to face)​

Qualifications

• Strong academic background
• Willing to study towards ICSA
• 12 months + relevant experience
• Highly accountable
• Highly motivated
• Proactive and responsive
• Learning agility
• Team player with a positive attitude
• Excellent communication skills and ability to liaise effectively with clients and investors
• Organised and flexible
• Analytical with a high level of attention to detail
• Good judgment and decision-making skills
• Able to work independently, under pressure, and to deadlines
• Competent user of IT; proficient skills in Word, Excel and Outlook
• Being able to thoroughly explain structures and transactions

​Desirable skills/experience:

​1. Technical knowledge of funds and financial services legislation and regulations

Client Take On, Project Manager (Jersey)

Our client is an international fund administration and accounting services firm established in 2007. Our client specialises in private equity, debt, and real estate asset classes.

Role Purpose:
Responsible for the onboarding of new businesses, liaising with both internal and external parties on various closing matters, such as CDD, tax, and legal documentation.
Coordinate corporate governance matters including, arranging board meetings, and updating client data systems.
Ensure overall delivery of the closing in accordance with the agreed timetable and that any matters arising are resolved in a timely manner.

Responsibilities:

• Ownership of the company closing process includes preparing a detailed plan to schedule key milestones, workstreams, and activities.
• Lead the onboarding of the new business, acting as the main point of contact for the client and other third parties, such as lawyers and tax advisers.
• Provide weekly updates (daily updates closer to closing dates) to the Senior Management Team on the status of the closing.
• Work collaboratively with the Head of Business Development, Client Directors, CDD, and Compliance teams to ensure that the timetable for closing is adhered to and that any matters arising are escalated on a timely basis.
• Work collaboratively with the client-facing accounting and admin managers to ensure a coordinated approach to the new business/client relationship and handover.
• Complete any required comprehensive reviews to ensure quality output.
• Focus on high-level issues for the team and initiate actions to resolve issues.
• Ensure all procedures, workflows, and systems are completed and/or updated, as appropriate, in a timely manner.
• Ensure compliance with statutory and regulatory requirements. Where events occur, addressing the root cause and working with appropriate colleagues to implement solutions.
• Produce a handover pack for client-facing teams, to ensure a smooth transition from the closing team to the client-facing team.
• Support additional ad hoc work when requested.

Qualifications:

• ICSA diploma/ACCA or equivalent.
• Established relevant experience.
• Strong technical knowledge of corporate and funds legislation and regulations.
• Self-led and accountable.
• Strong collaborator with a positive attitude.
• Excellent communication skills and ability to liaise effectively with clients.
• Proactive and responsive with the ability to drive the business forward.
• Good judgment and decision-making skills.
• Line management experience; able to lead and motivate staff.
• Strong analytical skills and a high standard of accuracy and attention to detail.
• Able to manage conflict situations confidently and discreetly.
• Able to multi-task whilst prioritising key responsibilities.
• Able to work independently, under pressure, and to deadlines effectively delegating with clear direction as appropriate.
• Able to develop and take on more complex tasks.
• High level of proficiency across Microsoft platforms.

Desirable skills:

• A-Levels minimum ABB or equivalent, degree qualified 2.1 or higher or equivalent.
• In-depth understanding of alternative investment structures.
• Previous new business onboarding and/or closing experience.
• Experience using viewpoint.

Client Due Diligence Trainee Administrator - 6-Month FTC (Jersey)

Our client is an international fund administration and accounting services firm established in 2007. Our client specialises in private equity, debt, and real estate asset classes.

Role Purpose:

 The Trainee Administrator will be primarily responsible for all aspects of administration for the client due diligence team. You will be a member of the client due diligence team responsible for liaising with your client-facing colleagues, preparing client due diligence workflows, and completing related processes.

Responsibilities:

• Undertake client due diligence reviews in accordance with company policy and procedure, conducting thorough reviews and enhanced due diligence as applicable.
• Work with the assistant manager to undertake communications with colleagues or client due diligence matters, ensuring the status of a client's AML is clear to the relevant client-facing managers and client relationship officers,
• Working as part of a team to ensure immediate and upcoming anti-money laundering obligations are met, planning the client due diligence reviews for the period.
• Review the overnight screening system daily and ensure it remains up to date.
• Accurately complete all workflows and check-sheets for tasks in real-time, as tasks are completed; keeping the relevant systems up to date and accurate.
• Update the PEP register for any identified PEP relationships in accordance with the relevant Company policy and procedure.
• Update the appropriate system for any ultimate beneficial owner and controller relationships in accordance with the relevant Company policy and procedure.
• Undertake ad-hoc projects from time to time as requested by the head of the department.
• Ensure all work is filed correctly (paper filing and electronic filing) in real-time as tasks are completed.
• Accurately complete time records in real-time as tasks are completed.
• Liaise professionally with colleagues and third parties (by email, telephone, and face-to-face).
• Attend all required in-house training sessions, take notes, and apply the training to your day-to-day tasks.

Qualifications

• Strong academic background with GCSE and A-Levels in grades A and B.
• Team player with a positive attitude.
• Excellent communication skills - ability to liaise effectively with clients and investors.
• Accurate and methodical.
• Good judgment and decision-making skills.
• Organised, flexible, and keen to learn.
• Able to work independently, under pressure, and to deadlines.
• Competent user of IT.

Desirable skills/experience:

1. Technical knowledge of Funds and Financial services legislation and regulations
2. Knowledge of another language

Client Due Diligence Trainee Administrator (Jersey)

Our client is an international fund administration and accounting services firm established in 2007. Our client specialises in private equity, debt, and real estate asset classes.

Role Purpose: 

The Trainee Administrator will be primarily responsible for all aspects of administration for the client due diligence team. You will be a member of the client due diligence team responsible for liaising with your client-facing colleagues, preparing client due diligence workflows, and completing related processes.

Responsibilities:

• Undertake client due diligence reviews in accordance with company policy and procedure, conducting thorough reviews and enhanced due diligence as applicable.
• Work with the assistant manager to undertake communications with colleagues or client due diligence matters, ensuring the status of a client's AML is clear to the relevant client-facing managers and client relationship officers,
• Working as part of a team to ensure immediate and upcoming anti-money laundering obligations are met, planning the client due diligence reviews for the period.
• Review the overnight screening system daily and ensure it remains up to date.
• Accurately complete all workflows and check-sheets for tasks in real-time, as tasks are completed; keeping the relevant systems up to date and accurate.
• Update the PEP register for any identified PEP relationships in accordance with the relevant company policy and procedure.
• Update the appropriate system for any ultimate beneficial owner and controller relationships in accordance with the relevant company policy and procedure.
• Undertake ad-hoc projects from time to time as requested by the head of the department.
• Ensure all work is filed correctly (paper filing and electronic filing) in real-time as tasks are completed.
• Accurately complete time records in real-time as tasks are completed.
• Liaise professionally with colleagues and third parties (by email, telephone, and face-to-face).
• Attend all required in-house training sessions, take notes, and apply the training to your day-to-day tasks.

Qualifications

• Strong academic background with GCSE and A-Levels in grades A and B.
• Team player with a positive attitude.
• Excellent communication skills - ability to liaise effectively with clients and investors.
• Accurate and methodical.
• Good judgment and decision-making skills.
• Organised, flexible, and keen to learn.
• Able to work independently, under pressure, and to deadlines.
• Competent user of IT.

​Desirable skills/experience:

1. Technical knowledge of Funds and Financial services legislation and regulations
2. Knowledge of another language

Central Client Services Administrator (Jersey)

Our client is an international fund administration and accounting services firm established in 2007. Our client specialises in private equity, debt, and real estate asset classes.

Role Purpose: 

The Administrator will support the Central Client Services team to deliver internal, client, and regulatory reporting. The person will be working collaboratively with the client-facing teams.

Responsibilities:

• Prepare and file various regulatory and statutory admin requirements allocated to the Central Client Services team. These reports include but are not limited to:
  • FATCA/CRS reporting;
  • Annual confirmations;
  • Annual LP submissions;
  • Annual ISE filings;
  • LEI registration/renewal;
  • Annual Annex IV reporting; and Jersey tax filings.
• Ensure all relevant filings are made, on time, with statutory and regulatory bodies.
• Update and maintain client and investor static data, such as bank, tax, and contact details, within the core business systems.
• Accurately complete all workflows and check sheets for the allocated tasks in real-time, as tasks are completed.
• Update Reporting Calendar in a timely manner for all admin client reporting deliverables allocated
• Monitor incoming emails, and tracking requests to ensure they are captured and responded to on a timely basis.
• Respond to incoming requests and escalate to a mentor or line manager where appropriate.
• Liaise professionally with various parties, such as client-facing teams, clients, auditors, and other third parties, in respect of the delivery of admin reports.
• Actively take part in various projects to improve internal processes and controls.

Qualifications

• Strong academic background (GCSEs minimum B (grade 5) in Maths and English or equivalent and A-Levels minimum ABB or equivalent)
• 12 months + relevant experience
• Team player with positive attitude
• Excellent communication skills ability to liaise effectively with various parties
• Solutions orientated - proven ability to schedule, plan, deliver and implement
• Organised, flexible and keen to learn
• Accurate and methodical
• Good judgment and decision-making skills
• Able to work independently, under pressure and to deadlines
• Competent user of IT

Desirable

Degree qualified 2.1 or higher

Technical knowledge of funds and financial services legislation and regulations

Business Process Manager (Jersey/London/Luxembourg)

Our client is an international fund administration and accounting services firm established in 2007. Our client specialises in private equity, debt, and real estate asset classes.

Role Purpose

Evaluate, design, execute, measure, monitor, and control business processes. As process manager, you work to ensure that business process outcomes are in harmony with company strategic goals. You will be required to work collaboratively across all departments of the organisation to help improve the management of a business process. You will also need to focus on the entire process from beginning to end, introducing innovation into the process that can impact results, enhance profitability, and assist the company to meet its business objectives and goal.

Responsibilities:

• Custodian Of All Business Processes for The Business
• Evaluate Existing Business Processes to Meet Business Objectives
• Create Documentation to Outline Processes
• Keep Business Process Library Up to Date
• Using Analytical Skills, Suggest and Implement Process Improvements
• Deliver Process Changes as A Result Of Strategic Changes Made
• Manage Process Improvement Teams to Implement Process Improvements
• Monitor and Conduct Ongoing Analysis to Ensure Processes Are Continually Meeting Business Objectives
• Update Department Procedures and Policies Where Applicable
• Design As Is and To Be Processes to Support Software Developments
• Write all operating procedures
• Work with Information Technology Team to implement new technology solutions to enhance the process

Qualifications

• An exceptional communicator who can build relationships with ease
• A responsive decision maker, willing to make judgment calls and difficult decisions
• Ability to collaborate with vendors and employees.
• A proactive attitude and willingness to adapt to the requirements of a fast-growing organisation.
• Ability to influence at all work levels.
• Role models personal integrity which has proven to inspire and gain commitment from a loyal team.
• A degree would be advantageous, and you will have at least two years of experience in business process management or related business disciplines.
• Experience in designing, training, documenting, and testing business processes
• Experience in using at least one major process management methodology, e.g., Agile, Prince2, BPMN standard
• Strong organisational skills, with high attention to detail and accuracy
• Provide support to Change Management
• Business Process Documentation (if needed)

Assistant Manager - Alternative Investments (Jersey)

Our client is an international fund administration and accounting services firm established in 2007. Our client specialises in private equity, debt, and real estate asset classes.

Role Purpose:

Leading a team of administrators responsible for the day-to-day administration of client service delivery for a portfolio of client structures. This typically involves the planning and allocation of workloads, supervision of progress, and reviews of administration deliverables. You will support the relevant team members reporting to you. Taking ownership of the client relationships within the team.

Responsibilities:

• Oversight of the administration of client service delivery for a portfolio of client structures.
• Oversight and management of a team of administrators.
• Escalation points in respect of administration outputs.
• Focus on high-level issues for the team and initiate actions to resolve issues.
• Complete any required comprehensive reviews to ensure quality output.
• Attend client meetings and present deliverables to the client.
• Liaise professionally with lawyers, auditors, and other Business Partners. Build professional relationships with those parties.
• Take ownership of the planning and timetabling to ensure all internal and external deadlines are met.
• Ensure clarity around priorities and goals for the team.
• Manage team workloads with the ability to release staff to help other teams.
• Monitor and report on team performance and deadlines.
• Lead administration-related projects and forums to achieve overall company goals.
• Generate, analyse, and present management information for key operational activities, such as resourcing, billing, budgeting, debtors, time recording, exceptions (client reporting summaries, client service delivery, regulatory reporting), and events for the client structures and team members under your oversight. Ensure that issues in these areas are addressed and risks mitigated.
• Provide weekly or regular status updates to the Senior Management and/or to the clients.
• ​Responsible for disseminating information from the Senior Management or client to the team.
• Write and implement process documents. Ensure the process is in line with the company's Control environment.
• Ensure adequate procedures are in place and are followed consistently by all team members.
• Ensure compliance with statutory and regulatory requirements. Where events occur, addressing the root cause and working with appropriate colleagues to implement solutions.
• ​Identify exceptions and problems affecting statutory records, communicate the same to management, and drive their resolution.
• Impact and influence Senior Management to ensure that proposed processes by the team will be implemented across the department and will add value.
• Agree objectives for staff annually; monitor and appraise their performance providing regular formal and informal feedback.
• Hold regular team meetings. Ensure regular communication with direct reports and subordinates. Provide timely and fruitful feedback.
• Take responsibility for personal and team development and training.
• Conduct interviews and manage the recruitment and onboarding process for new staff
• Represent the department to the Senior management team.

Qualifications

• ICSA qualified or equivalent
• 5 years + relevant experience
• Strong technical knowledge of corporate and funds legislation and regulations
• Self-management and accountable
• Line management experience; able to build an effective team
• Strong collaborator with a positive attitude
• Excellent communication and technical writing skills
• Proactive and responsive
• Manage own time and activities effectively
• Good judgment and decision-making skills
• Strong analytical skills and a high standard of accuracy and attention to detail
• Able to drive business initiatives
• Able to manage conflict situations confidently and discreetly
• Able to multi-task whilst prioritising key responsibilities
• Analytical with a high level of attention to detail
• Able to work independently, under pressure, and to deadlines
• Able to provide clear direction and delegates effectively
• Able to develop and take on more complex tasks
• High level of proficiency in Words and Outlook

Desirable skills/experience:

• In-depth understanding of alternative investments structures
• Experience using Viewpoint

Client Review, Senior Administrator (Jersey)

Our client is an international fund administration and accounting services firm established in 2007. Our client specialises in private equity, debt, and real estate asset classes.

Role Purpose:

Primarily responsible for undertaking reviews of all entities administered by the company, ensuring compliance with internal policies and procedures. The person would be working alongside the Central Client Services team for other supports that may be required by the client-facing team.

Responsibilities

• Take ownership of the planning and timetabling of client reviews to ensure that all entities administered by the company are reviewed on a risk-based approach
• Design and implement a responsive quality client review schedule based on a risk-based approach. Work closely with the client-facing team, compliance, and CDD
• Deliver effective quality reviews combined with directional feedback to drive quality and individual competence associated with a high-performance mindset within the team
• Ensure compliance with statutory and regulatory requirements. Where events occur, addressing the root cause and working with appropriate colleagues to implement solutions
• Generate a quality review report that captures the outcomes of the client reviews to share the information with the Client Services Committee and the relevant heads of
• Track and report the status and closing of client review findings. Work closely with the client-facing teams
• Act as a point of contact for colleagues on matters relating to client reviews and advise colleagues on best practice
• Play an active role in the company's Control Environment Forum. Ensure adequate procedures are in place and are followed, implementing improved procedures where necessary
• Undertake other project work ad-hoc basis, as determined from time to time, including but not limited to documentation of internal processes and remediation of client data

Qualifications

• Strong academic background - ICSA diploma (essential) or ICSA Qualified (desirable)
• At least three years of Fund and Corporate admin experience
• Technical knowledge of corporate and funds legislation and regulations
• Quality-focused and compliant
• Ability to work independently
• Directional communicator (verbal and written)
• Structured and goal orientated
• Solutions orientated - proven ability to schedule, plan, deliver and implement
• Decisive and supportive with project completion skills
• Team player with a positive attitude
• Proficient user of excel and word

Client Due Diligence Administrator (Jersey)

Our client is an international fund administration and accounting services firm established in 2007. Our client specialises in private equity, debt, and real estate asset classes.

Role Purpose

Primarily responsible for all aspects of administration for the client due diligence (CDD). The person is responsible for identifying the CDD requirements (gap analysis) for new and existing clients in accordance with company policy and procedures. The role will entail communication with the client-facing team, client relationship officers, clients, and investors on client due diligence matters.

Responsibilities:​

• Undertake client due diligence reviews in accordance with company policy and procedure, conducting thorough reviews and enhanced due diligence as applicable
• Perform and send the gap analysis to client-facing teams, clients, and investors on a timely basis. Liaise with the relevant parties until the required CDD documentation is received
• Review the overnight screening system on a daily basis and ensure it remains up to date
• Accurately complete all workflows and check-sheets for tasks in real-time, as tasks are completed; keeping the relevant systems up to date and accurate
• Update the PEP register for any identified PEP relationships in accordance with the relevant company policy and procedure
• Update the appropriate system for any ultimate beneficial owner and controller relationships in accordance with the relevant company policy and procedure
• Ensure CDD documentation is maintained and accessible in line with the requirements of company policy and procedure. All work is filed correctly (paper filing and electronic filing) in real-time as tasks are completed
• Prepare CDD exceptions, when required, and provide regular status updates to the line manager and Head of the Department
• Work with the manager to undertake communications with client-facing teams, client relationship officers, clients and investors on client due diligence matters, ensuring the CDD collection is undertaken promptly
• Liaise professionally with colleagues and third parties (by email, telephone and face to face)
• Monitor incoming email and responded to CDD-related queries on a timely basis. Escalate to the line manager where appropriate
• Work as part of a team to ensure immediate and upcoming anti-money laundering obligations are met, planning the client due diligence reviews for the period
• Assist Managers with weekly/monthly reports as and when needed
• Assist the CDD trainees with technical CDD requirements
• Undertake ad-hoc projects from time to time as requested by the Head of Department
• Accurately complete time records in real-time as tasks are completed
• Attend all required in-house training sessions, take notes, and applying the training to your day-to-day tasks

Qualifications

• Two years of experience working in an Anti-Money Laundering and/or Client Due Diligence environment
• Strong academic background
• Excellent communication skills and ability to liaise effectively with clients and investors
• Ability to read and interpret structured charts
• Sound problem-solving skills
• Good prioritization skills to deal with a high volume of time-sensitive tasks quickly and appropriately.
• Good judgment and decision-making skills
• Accurate, compliant, and methodical
• Team player with a positive attitude
• Ability to work independently, under pressure and to deadlines
• Competent user of IT

Desirable:
Technical knowledge of Funds and financial services legislation and regulation
Holds AML certificate or similar relevant qualification
Experience using Viewpoint

Congress Events Project Manager (Sliedrecht, Netherlands)

Our client is an international strategy company, predominantly specialising in the pharma & life science sector.

Within the healthcare sector, they operate in life sciences, medical services, biotech, and pharmaceutics, conducting business all over the globe, but their main clients and activities are currently based in the US and in Europe.

They are seeking a Congress Events Project Manager who will be a key catalyst in creating a seamless large-scale event experience for their clients globally. Liaising confidently and clearly with external Meeting Owners/Stakeholders as well as internal colleagues, the Project Manager plans, organizes, and delivers a large-scale annual event from the initial conceptualization through to the final invoicing. The goal is to ensure clients' objectives are met and that events exceed their expectations.

Responsibilities

Project Management

• Develop a detailed plan to translate clients' requirements into deliverables, and supplier needs, plan and allocate resources, a budget and work plan, and track and ensure all business-critical deadlines are met.
• Monitor and diligently oversee the financial process during various phases of the projects and proactively inform involved parties.
• Proactively communicate to ensure Clients are up to date with all aspects of event planning arrangements throughout the life cycle of the project.
• Conduct post-event debrief with clients and other stakeholders and where relevant, take appropriate actions.
• Ensure delivery of all events in accordance with compliance and client-defined guidelines.
• Ensure projects adhere to the principles and codes of corporate governance.

Event Management System (EMS) Administrative Tasks

• Set up registration process using EMS/Cvent, including registration website.
• Undertake the completion of the invitation & attendee management process including communication, database management & reporting.
• Coordinate Client's requirements with all internal/3rd party suppliers and service providers (eg. project and faculty-related flights, hotel, and other logistical requirements).
• Process purchase orders/invoices and timely/accurately maintain project finance records.
• Ensure development, production, ordering, and shipping of project materials.
• Monitor all compliance-related tasks, reports, project files, and archives are completed.

Financial Management

• Prepare and maintain budgets throughout the life-cycle of each project.
• Ensure financial tracking of each project and conduct regular health checks to ensure positive cash flow.
• Maximize the profitability of projects including supplier negotiation and up-selling of additional services to clients.
• Execute effective scope management to identify and charge clients for out-of-scope activities.
• Identify, quantify and report cost avoidance/saving measures.
• Submit accurate final reconciliation of projects within agreed timelines.
• Implement cost-efficient time management.
• Compile and analyze financial and project evaluation reports.

Sourcing and Contracting

• Review and negotiate contracts with the relevant 3rd party suppliers and vendors.
• Evaluate meeting locations, countries, cities, and properties and provide strategic advice to clients.

Client Relationship Management and Account Development

• Develop and maintain client relationships at every phase of the project life cycle with a view to supporting the development of existing and/or new accounts.
• Where relevant, liaise with the Account Director regarding new business opportunities and collaborate to further develop and/or close the account.

Onsite Support

• Conduct onsite inspections and undertake planning meetings with all suppliers, where required.
• Be visible on the ground to engage with meetings and/or other stakeholders so as to ensure and manage successful event experiences.
• Where appropriate, engage with key stakeholder(s) to identify possible future meeting needs and provide follow-up.
• Any other duties, as required from time to time.

Qualifications

• Bachelor's degree preferably in hospitality-related, event management, or similar studies.
• Certified Meeting Professional (eg. CMP) or Digital Event Strategist certification (DES) is a plus.

• 3 6 years of hands-on experience in successfully delivering congress complex large-scale annual events from start to finish, overseeing at a global level.
• Knowledgeable of up-to-date virtual event technologies, industry trends, and competition.
• Strong organizational skills and the ability to work under tight deadlines, multitask and prioritize responsibilities.
• Experience in managing virtual and hybrid event productions.
• Advanced knowledge and experience with virtual platforms.
• Experience in communicating with and advising, senior-level stakeholders.
• Superior interpersonal and communicative skills in the English language written and verbal.
• Experience in managing and coaching others.
• Able to multi-task and deliver quality results under pressure/tight constraints.
• Accuracy, attention to detail, organizational, and follow-up skills.
• Fully proficient in using Microsoft Office suite, proven aptitude for technology and/or software solutions, and analytical skills.
• Experience in working with financial budgets, tools, and financial planning.
• Able to travel extensively, including weekends/public holidays.

Perks

• Hybrid Working Schedule
• Participation in Employee Pension Scheme
• 25 vacation days per year (pro rata)
• 8% Holiday Allowance
• Time for Time Compensation
• Commuting Allowance (Home Office)
• Daily lunch at Office (when working from home, Eur2/day allowance)
• Worldwide travel insurance
• Customized Onboarding/Training Program to kick start your career
• Personal Development Plan, Coaching, and 1:1 Performance Feedback
• Training for all your learning and development needs
• Company laptop and mobile phone for your work

Dynamic international working environment with passionate, multi-cultural, fun-loving and hardworking colleagues.

Events Project Manager (South Netherlands)

Our client is an international strategy company, predominantly specialising in the pharma & life science sector.

Within the healthcare sector, they operate in life sciences, medical services, biotech, and pharmaceutics, conducting business all over the globe, but their main clients and activities are currently based in the US and in Europe.

They are seeking an Events Project Manager who will be a key catalyst in creating seamless event experiences for their clients globally. Liaising confidently and clearly with external Meeting Owners/Stakeholders as well as internal colleagues, the Event Project Manager plans, organizes, and delivers live, virtual and hybrid events from the initial conceptualization through to the final invoicing. The goal is to ensure clients' objectives are met and that events exceed their expectations.

Responsibilities

Project Management

• Develop a detailed plan to translate clients' requirements into deliverables, and supplier needs, plan and allocate resources, a budget and work plan, and track and ensure all business-critical deadlines are met.
• Monitor and diligently oversee the financial process during various phases of the projects and proactively inform involved parties.
• Proactively communicate to ensure Clients are up to date with all aspects of event planning arrangements throughout the life cycle of the project.
• Conduct post-event debrief with clients and other stakeholders and where relevant, take appropriate actions.
• Ensure delivery of all events in accordance with compliance and client-defined guidelines.
• Ensure projects adhere to the principles and codes of corporate governance.

Event Management System (EMS) Administrative Tasks

• Set up registration process using EMS/Cvent, including registration website.
• Undertake the completion of the invitation & attendee management process including communication, database management & reporting.
• Coordinate Client's requirements with all internal/3rd party suppliers and service providers (eg. project and faculty-related flights, hotel, and other logistical requirements).
• Process purchase orders/invoices and timely/accurately maintain project finance records.
• Ensure development, production, ordering, and shipping of project materials.
• Monitor all compliance-related tasks, reports, project files, and archives are completed.

Financial Management

• Prepare and maintain budgets throughout the life-cycle of each project.
• Ensure financial tracking of each project and conduct regular health checks to ensure positive cash flow.
• Maximize the profitability of projects including supplier negotiation and up-selling of additional services to clients.
• Execute effective scope management to identify and charge clients for out-of-scope activities.
• Identify, quantify and report cost avoidance/saving measures.
• Submit accurate final reconciliation of projects within agreed timelines.
• Implement cost-efficient time management.
• Compile and analyze financial and project evaluation reports.

Sourcing and Contracting

• Review and negotiate contracts with the relevant 3rd party suppliers and vendors.
• Evaluate meeting locations, countries, cities, and properties and provide strategic advice to clients.

Client Relationship Management and Account Development

• Develop and maintain client relationships at every phase of the project life cycle with a view to supporting the development of existing and/or new accounts.
• Where relevant, liaise with the Account Director regarding new business opportunities and collaborate to further develop and/or close the account.

Onsite Support

• Conduct onsite inspections and undertake planning meetings with all suppliers, where required.
• Be visible on the ground to engage with meetings and/or other stakeholders so as to ensure and manage successful event experiences.
• Where appropriate, engage with key stakeholder(s) to identify possible future meeting needs and provide follow-up.
• Any other duties, as required from time to time.

Qualifications

• Bachelor's degree preferably in hospitality-related, event management or similar studies.
• Certified Meeting Professional (eg. CMP) or Digital Event Strategist certification (DES) is a plus.
• 3-6 years of hands-on experience in successfully delivering a wide range of complex live, virtual and hybrid meetings and events from start to finish, overseeing multiple projects and simultaneous work streams at a global level.
• Knowledgeable of up-to-date virtual event technologies, industry trends, and competition.
• Strong organizational skills and the ability to work under tight deadlines, multitask and prioritize responsibilities.
• Experience in managing virtual and hybrid event productions.
• Advanced knowledge and experience with virtual platforms.
• Experience in communicating with and advising, senior-level stakeholders.
• Superior interpersonal and communicative skills in the English language written and verbal.
• Experience in managing and coaching others.
• Able to multi-task and deliver quality results under pressure/tight constraints.
• Accuracy, attention to detail, organizational, and follow-up skills.
• Fully proficient in using Microsoft Office suite, proven aptitude for technology and/or software solutions, and analytical skills.
• Experience in working with financial budgets, tools, and financial planning.
• Able to travel extensively, including weekends/public holidays.

Perks

• Hybrid Working Schedule
• Participation in Employee Pension Scheme
• 25 vacation days per year (pro rata)
• 8% Holiday Allowance
• Time for Time Compensation
• Commuting Allowance (Home Office)
• Daily lunch at Office (when working from home, Eur2/day allowance)
• Worldwide travel insurance
• Customized Onboarding/Training
• Personal Development Plan, Coaching, and 1:1 Performance Feedback
• Learning and development plan
• Company laptop and mobile phone for your work

Dynamic international working environment with passionate, multi-cultural, fun-loving and hardworking colleagues.

SMS A2P Manager (Malta or Remote)

Our client is a multicultural team of professionals, who make up a global communication technology solutions provider specializing in international mobile messaging solutions and services. They run proprietary infrastructure, systems, and platforms. With a global messaging connectivity network that reaches more than five (5), billion subscribers, worldwide.

Our client is are a leader in this dynamic messaging interoperability industry. Due to growth, they are now looking for an SMS A2P Manager to identify opportunities, negotiate and consult with stakeholders to maximize returns and minimize risks.

Responsibilities

• Develop and establish SMS aggregation and trading management strategies and ensure that the company is aligned with such strategies.
• Provide high-level specialist and strategic advice regarding SMS Aggregation and trading.
• Utilise network and industry knowledge to identify aggregators, partners, and new business leads.
• Utilise market intelligence to gather industry updates to maintain product knowledge of all messaging products and services to enhance decision-making.
• Prepare clear project proposals, define scope and goals in measurable terms and establish estimates of costs and resources required to complete projects.
• Work closely with the Operations team to establish destinations and routes.
• Source providers to cover gaps in coverage to increase and/or establish rates in specific areas.
• Manage relationships with aggregators, negotiate solutions, and agreed on positions.
• Provide guidance to other team members, motivate them to achieve set goals, collaborate and provide constructive feedback to maintain good working relationships.
• Provide regular updates on key projects, issues, priorities, and updates to the management team and the CEO as required.
• Attend fairs, conferences, and exhibitions as required from time to time.
• Manage any additional ad-hoc duties.
• Any other task assigned by the management.

Qualifications

• A tertiary qualification in a relevant area or extensive relevant experience in a similar role preferably in a management position.
• Extensive working experience in the mobile messaging industry.
• Expert on SMS and Telecoms.
• Ability to work well within a team, resolve issues and meet project deadlines.
• Excellent written and verbal communication skills.
• Self-driven and able to assume responsibility and identify as well as resolve issues promptly.

Perks

• Work in an ambitious team that strives to deliver with great team spirit and a multicultural environment.
• Competitive salary and commission
• Flexible work arrangements
• Career progression
• Health Insurance
• Life Insurance
• Discounts on other insurance policies
• Gym/fitness allowance
• Team activities
• Casual dress code
• An opportunity to live and work on the sunny Mediterranean island of Malta

Product Owner (Sliedrecht, Netherlands)

Our client is an international strategy company, predominantly specialising in the pharma & life science sector.

Within the healthcare sector, they operate in life sciences, medical services, biotech, and pharmaceutics, conducting business all over the globe, but their main clients and activities are currently based in the US and in Europe. They are seeking a Product Owner in Holland.

Role Purpose

As Product Owner you will ensure that the goals of clients and users are at the centre of the full product development life cycle from conception to deployment, iteration, and maintenance. You will focus on building SaaS/digital products and platforms that deliver the client's offer. You also play a key role in managing relationships between various internal teams, collaborating and supporting the timely and successful delivery of new products, and the maintenance and improvement of existing products and platforms. To this end, you will gather user and stakeholder input and requirements, and produce and lead project delivery.

Responsibilities

• Experience as a product owner can manage and develop a product or service through its full lifecycle to bring value to the client;
• Expertly engage with the client, listening, probing, and understanding their requirements and challenges and relay this back to the internal development team to ensure a fully customized client solution;
• In collaboration with IT/Consultancy colleagues, be the product expert, ambassador, and voice of the client;
• Strong collaborative/partner management skills and can communicate, sell in, and engage a variety of audiences, most notably the software development team;
• Participating in discussions related to current and future functionality and creative solutions;
• Comfortable working in agile methodologies and using agile tools and can suggest improvements to ways of working to improve team and product performance;
• Able to take high-level requirements and drill these down into detailed functional requirements;
• Additional duties and responsibilities as assigned.

Qualifications

• Degree or equivalent in a business or IT-related discipline or equivalent professional experience in a software development environment;
• Experience in business analysis/functional requirements in medium to large-scale programs;
• Experience in managing large technical and/or process-related projects;
• Strong organizational, analytical and problem-solving skills;
• Excellent interpersonal skills with the ability to manage, influence, negotiate and collaborate with a variety of stakeholders with often conflicting priorities and requirements;
• Confident in communicating with senior level management, client stakeholders, and end users using layman terms, both verbally and in written form;

• Strong communicator with the ability to listen, probe, and ask questions to uncover needs and objections;
• Fluent English language skills verbal and written; quality-oriented proposal writing and proposal management experience;
• Ideally but not a must:
  • 6+ years of professional IT experience with at least 2+ years contributing to architecture or requirements management;
  • 2+ years of programming experience with .NET
  • 2+ years of SQL DB knowledge

• Achievement-oriented with an entrepreneurial approach and the commitment to achieve the goal;
• Willing to travel, as needed.

Consultant (Rotterdam, Netherlands)

Our client is an international strategy company, predominantly specialising in the pharma & life science sector.

Within the healthcare sector, they operate in life sciences, medical services, biotech, and pharmaceutics, conducting business all over the globe, but their main clients and activities are currently based in the US and in Europe. They are seeking a Consultant to join their team, who is innovative and international and who will bring proactiveness, ownership, and entrepreneurship to the position.

The life sciences sector operates in a rapidly changing environment. Our client has to meet the changing demands of external stakeholders when it comes to interaction and engagement. Internally they face higher risk exposure and as a result, increased liability and potential damage to the company's reputation. This is amplified by extensive regulatory requirements, which also vary greatly from country to country an additional burden for internationally operating companies.

Our client is a full-service agency, that offers an end-to-end model for Strategic Meetings Management programs to optimize stakeholder interactions, processes, and systems on operational, tactical, and strategical levels in the organization, thereby allowing their clients to focus on their core business activities.

Role Purpose

As a Consultant within the business unit Consultancy, you will support client strategy through collaborating with their key stakeholder panel and the company's Lead Consultants, to identify key areas for improvement, conduct market research as required, and act as the expert in the field of Strategic Meetings Management (SMM) solutions to boost company performance and solve their business needs. Always based on our client's in-depth industry-specific knowledge and experience, delivering best-in-class advice that is in many cases will be supported by our client's enterprise SaaS products.

Responsibilities

• Collaborates with internal/external stakeholders to gain a complete understanding of client's specific business goals, objectives, and audiences
• Leverages the client's input and data obtained to deliver analytic insights to drive the delivery on clients' requirements
• Leads/works as part of the team in the day-to-day client management, project management and coordination and development of high-quality client deliverables
• Develops and works with the team to establish future-facing insights, market trends, implications, and recommendations, delivering advice, making recommendations, and identifying and solving problems
• Research/prepares related materials, leads/participates in client engagements, presentations, and workshops prepare reports and proposals
• Involved in networking activities e.g., participating at industry-related congresses, connecting to (potential) clients, pitching, and acquiring new projects and business opportunities.

Qualifications

• University degree (Masters's degree is preferred)
• Min. 2-3 years experience in the domain of consulting/advisory is an advantage
• Embraces new challenges and able to navigate your way within a dynamic business environment
• Excellent communication, interpersonal, and presentation skills written and verbal
• Takes ownership of own performance, keeps up to date with knowledge, and an agile learner
• Advanced MS Office skills (MS PowerPoint, MS Excel, MS Word)
• Ability to assess, analyze, express, and logically present proposals/solutions, objective argumentation skills
• Demonstrable project management abilities
• Able to work independently as well as remain part of a collaborative team
• Able and willing to travel