Junior Java Developer (Hong Kong)

Our client is a prestigious Consumer Finance firm in Hong Kong, they are looking to recruit a Junior Java Developer to join their team.

Role Purpose:

• Responsible for development, testing and implementation of in-house applications and Fintech projects

Responsibilities:

• Perform coding, unit testing and technical documentations according to system design and development standards
• Work closely with project team and end users to ensure technical compatibility and user satisfaction
• Provide support and maintenance to existing systems

 

Qualifications

• Degree or above in Computer Science, IT or related discipline
• Minimum 3 years' working experience in application development
• Solid experience in Java, Spring Boot, Oracle/MySQL and Linux
• Familiar with at least one of below areas
  • Micro service Framework (e.g. Spring Cloud Framework)
  • Web development (Angular, JQuery, PHP, Bootstrap) and web service
  • Android / iOS development
  • Build automation and deployment tools such as Jenkins, Maven
• Good analytical, communication and problem-solving skills
• Immediate availability is highly preferred

Workforce Management Specialist (Kuala Lumpur, Malaysia)

OUR CLIENT IS OPEN TO APPLICANTS FROM OVERSEAS Our client is a dynamic, fast moving organization that specializes in providing services for trading in the financial markets. With 1000+ employees, they have grown fast since their formation in 2008. They are looking to hire a Workforce Management Specialist responsible for;

1. Serves as an advisory resource and assists the WFM Manager with the development and execution of strategic operations forecast and scheduling plans for the global Customer and IB Care operations.
2. Responsible for partnering with the Customer Support, TQA, Central Operations, Recruiting, HR, Admin, IT, to execute forecasting, capacity, and hiring plans and monitor attrition trends and risks.
3. Accountable for identifying, analyzing, and reporting service deviations using multiple data sources (Salesforce) to improve performance results.
4. This position is also responsible for evaluating options for supporting new functions/changes to current processes that impact staffing, and preparing headcount requirement analysis for various levels of leadership.

  Responsibilities ● Demonstrate a strong understanding of how planning/forecasting staffing requirements translate to the creation of optimal schedules and real-time (intra-day) management to support multilingual captive customer support operations. ● Ability of determining hiring needs based on forecasted assumptions ● Provide proactive, solutions-oriented support for the Command Center customer and WFM team. ● Maintains regular communication, contact and calibration with TLs, CSMs, TA, Head of Support through weekly staffing meetings and ad hoc discussions. ● Provides support to the Workforce Manager in advance planning and scheduling while identifying and implementing changes as necessary to improve the level of quality and efficiency as measured by key performance indicators (cost per activity, service level, occupancy). ● Responsible for effectively measuring and improving the scheduling system and prediction of staffing requirements. ● Performing daily/weekly/monthly reporting and statistical analysis as is required to facilitate timely and accurate staffing and scheduling. ● Ensures client\customer goals are met by analyzing work volume variances to forecast and provide direction to adjust accordingly. ● Understanding of Business drivers and defect rate and constantly adjusting planning assumptions to attain the most accurate resource planning model. ● Determines accurate capacity of employees work items - Email, Chat, Calls to maximize productivity, minimize costs, and maintain quality ● Assist in the implementation and setup of WFM software in preparation for production ● Assisting in Forecasting with concentration on short ( 3 to 6 months) and long term ( 18 months ) ● Responsible for providing daily Intraday forecasting analysis. ● supports the Forecast and Planning Manager to coordinate activities, negotiate tasks, and solve problems and communicate trends. ● Creating and maintaining reports from salesforce and other data sources. ● Assures sufficient staffing to meet required service levels targets and including participating in reviews, forecast accuracy audits. ● Determine the demand planning model for new and established markets factoring in the commercial growth projections. ● Prepares and provides various reports and WFM reviews to senior management as requested. ● Ensures compliance with relevant corporate and government labor policies and standards. ● Participates in special projects as required. ● Provide various scheduling analyses to ensure optimal schedules and provide staff recommendations. ● Knowledge of generating individual and team based schedules. ● Understanding of a multi-skilled and multi-linguistic staffing model. ● Ability to perform balanced shift rotation, week off allocation, creating scheduling rules based upon business and employee constraints. ● Strong understanding of Calls, Chat & Email operations, Chat time concurrency. ● Making necessary adjustments to anticipated schedules and appropriately tracking of the planned vs actual assumptions. ● Support business development activities, including the preparation and review of new market forecasts and generating the initial headcount required, recommending hours of operations aligned with the regional time zone and staff location. ● Analyzing real-time trends and making recommendations for adjustments to staffing. ● Capture, store and report on historical statistics. ● Provide and create New Hire and Department Shift Bids.   Qualifications ● 2-3 years of Workforce Management experience using WFM software with a preference of WFM database system ● 3-5 years working in a Call Center environment (working in a 200+ seat contact center) ● Bachelor’s Degree, preferably in Business area, Mathematics, Finance, or Economics ● Excellent oral and written communication skills and interpersonal skills. ● Able to communicate clearly, understanding of different styles, accurate questioning skills. ● Data Analysis, capturing, storing and reporting historical statistics (call, Chat, email volumes, AHT, service level, forecast accuracy, etc). ● Must have strong mathematical and statistical skills to maintain accurate data reporting ● Proficiency in Microsoft Office Applications including Word & Excel and other relevant software. ● Knowledge of ACD/Call routing, Telephony PBX inbound/ outbound. ● Functional Knowledge of operating WFM software

HR Operations Officer (Kuala Lumpur, Malaysia)

OUR CLIENT IS OPEN TO APPLICANTS FROM OVERSEAS Our client is a dynamic, fast moving organization that specializes in providing services for trading in the financial markets. With 1000+ employees, they have grown fast since their formation in 2008. They are looking to hire a HR Operations Officer to coordinate and perform HR activities related to the employee life cycle in the areas of HR Operations and Payroll Administration. Responsibilities:

• Assist in the execution of all HR policies, processes, and initiatives

• Payroll administration - collating and preparing HR input data, payroll data validation, payroll monthly reconciliation, preparing monthly payroll reports for BPO and Finance and processing all HR related claims accurately and timely.

• Visa matters - coordinate documentation for work permit renewal and processing.

• Ensure all employee records are maintained, updated, and accurate at all times.

• Ensures inter-department documentations are correctly prepared, processed, and distributed.

• Works with team members to provide a high level of HR operational service to all stakeholders. This maintenance, HR System, HR reports, HR documentation & HR policies and procedures. may include but not limited to: Onboarding/ Offboarding, internal movement, disciplinary, HR data

• Assist in monthly HR Audit, to ensure all HR information and documents are updated and accurate.

• Guide employees on matters related to policies and procedures for the HR Department

• Others - attend employee queries, conduct HR knowledge sessions, participate in HR-relevant projects, perform ad hoc activities and duties assigned.

Qualifications

• Must possess a Bachelor's Degree in Human Resources/Business Administration or any equivalent qualifications

• Minimum experience 2 years in Human Resources, related working experience in Human Resources, preferably with experience in handling payroll.

• Excellent interpersonal and communication skills, proficiency in English verbal and written communications skills, with a service mindset

• Ability to work in a fast-paced environment, multi-task with attention to detail and meet deadlines

• Able to work in a team and individually when need be

• Basic understanding of practices and principles of human resources management and familiar with Malaysian Labor Law and Employment Act

• Basic knowledge in Google suite / Microsoft (Word, Excel, and PowerPoint)

• Attention to details and ability to work well under pressure

Workforce Management Global Lead (Kuala Lumpur, Malaysia)

OUR CLIENT IS OPEN TO APPLICANTS FROM OVERSEAS Our client is a dynamic, fast moving organization that specializes in providing services for trading in the financial markets. With 1000+ employees, they have grown fast since their formation in 2008. They are looking to hire a Workforce Management Global Lead. This role will have direct accountability for the Call Center Workforce Management team. The Management Global Lead will ensure that the support team able to provide high levels of service by leading the long term and short term staffing models and monitoring daily call centre activities. This position is the primary owner/liaison between call centre operation and systems to ensure systems run effectively and that projects are implemented as expected. Another key focus for this position is to lead all call quality initiatives including the improvement of Resolve and Reopen Rates (Chat), first contact resolution (Calls) amongst others.   Responsibilities

• Develop centre, team and individual productivity reports and validate metrics to ensure staff productivity and occupancy are maintained.
• Participate in end-to-end implementation planning to include change management, training, and support in a chat and voice environment
• Conduct short-range and long-range staffing/volume analysis utilizing business and systems expertise to optimize the most efficient/timely workforce coverage for call volumes applying queuing theory, including management and capacity models and future reporting for capacity plans. Includes back-office functions (onboarding, fulfilment, credentialing, email & chat)
• Forecast and Plan for call volumes and capacity models by type and team. Analyze staff deviations. Drive to achieve world-class call metrics (Average Speed of Answer, Average Handle Time, First Call Resolution, Resolve and Reopen Rates, Top Level Quality, etc.)
• Develop daily, weekly and monthly call reports that are utilized by front line agents up through senior leadership. Identify all inconsistencies in data and areas of improvement and partner with teams to investigate and resolve.
• Compile data from various sources to generate reports on a daily, weekly, and monthly basis as well as ad hoc reports.
• Coordinate with stakeholders in the business to develop accurate growth and defect numbers and reflective incoming volumes for staffing models. Ensure that stakeholders are engaged and past decisions can be audited and tracked for changes to key model assumptions.
• Work with the leadership team and customer support managers to provide consistent and open communication to coordinate processes to meet the operational and strategic needs of the call centre, to advise on potential opportunities or hazards that affect the business’s ability to meet goals, and to solicit feedback that influences the operations workforce management.

  Qualifications

• Bachelor's Degree in business or related discipline.
• 8 years Customer Operations or Professional Experience with a minimum of 5 years Customer Operations experience. (Preferably in chat and voice environment)
• Minimum 4 years experience as an analyst, planner, forecaster, preferably within a call centre resource planning environment required
• Experience with scheduling, forecasting, and workforce management software (Aspect - Highly Preferred) or (Verint Impact 360)
• Strong skills with MS Office applications; Excel, Access, Visio, and Project
• Prior experience with IVR systems. Prior experience with Avaya CMS, Verint and others
• Experience with forecasting methods and concepts
• Real-time management methodologies and techniques
• A Self Starter and able to build a workforce management department from the ground up. Willing to roll up sleeves.

Recruitment Specialist (Kuala Lumpur, Malaysia)

OUR CLIENT IS OPEN TO APPLICANTS FROM OVERSEAS Our client is a dynamic, fast moving organization that specializes in providing services for trading in the financial markets. With 1000+ employees, they have grown fast since their formation in 2008. The Recruitment Specialist will utilize his/her exceptional interpersonal skills to create, develop and manage a hiring process that sets our client apart from its competitors. S/he will be responsible for sourcing, recruiting and onboarding employees across multiple geographies and roles.   Responsibilities

• Plan and implement the assigned hiring strategy and initiatives
• Source, screen and build a pipeline of candidates to support growth across multiple geographies.
• Develop strong relationships with internal and external stakeholders and engage them throughout the hiring process, maintaining communication along the way.
• Demonstrate innovation in sourcing techniques for candidates, both technical and in person.
• Ensure compliance with all employment laws through the process.
• Be a trusted partner to the hiring managers before, during, and after the core process is initiated.
• Administer and submit all hiring work for new employees
• Maintain weekly reporting on Talent Acquisition activities
• Work closely with all stakeholders to develop creative ways for addressing talent acquisition challenges
• Proactively seek market intelligence to gain a competitive advantage in attraction, assessment, and sourcing methodologies
• Suggest new ideas for improving talent acquisition activities
• All other duties as assigned.

  Qualifications 

• Previous working experience preferably as a Recruiter for 4 years.
• Bachelor Degree in HR or similar relevant field
• In-depth knowledge of candidates selection methods
• Experience in regional hiring
• Excellent understanding of full-cycle recruitment processes
• Outstanding communications and interpersonal skills
• Excellent organizational and time management skills
• Ability to multitask and prioritize daily workload
• Creative thinker and proactive problem solver
• A positive, “can do” attitude

Quality Assurance Manager (Kuala Lumpur, Malaysia)

OUR CLIENT IS OPEN TO APPLICANTS FROM OVERSEAS Our client is a dynamic, fast moving organization that specializes in providing services for trading in the financial markets. With 1000+ employees, they have grown fast since their formation in 2008. They are looking to hire a Quality Assurance Manager responsible for monitoring performance against agreed targets and establish a high quality of customer service by conducting quality assurance audits, analyzing results, providing coaching. Responsibilities - Responsible for the overall performance of quality monitoring and managing performance of all team KPI's. Providing training, coaching and expert advice to direct reports to meet all targets set for them and work towards exceeding targets. - Manage and lead a team of junior and senior TQAs and drive initiatives that improve team capability - Responsible for establishing a corporate quality assurance system that promotes customer satisfaction and influences financial performance. - Prepare, implement and maintain a Quality Reporting Framework that provides insights into internal quality and customer service levels, providing recommendations for improvement. - Review, analyze and improve the effectiveness of the Quality Assurance Framework and develop plans to improve existing quality standards and customer service standards throughout customer life cycle. - Implement Quality Calibration processes with variance reports. - Coordinate the team responsible for providing coaching feedback to all support team members to drive a culture of excellent service. - Give training to team members about the quality guidelines, expectations, and measurements. - Use all available reports to compile and track performance at department, team and team member level. Prepare analysis, trends and exception reporting. - Coordinate and work closely with Trainers, Knowledge Managers, Team Leaders, Support and Sales Teams to improve the quality of the company's services/products and achieve team KPI targets. - Review suggestions, requirements, feedback, compliments and complaints from team members and clients; - Review and make recommendations on Training programs to ensure effectiveness in addressing quality gaps. - To ensure quality standards are consistent across Trainers, Knowledge Managers, Team Leaders and Support Team by implementing monthly Calibration Sessions. - Tracking and reporting on Customer Feedback (CSAT, DSAT, NPS, Voice of Customer Analysis) - Root cause analysis, deep dive analysis to develop action plans. - Undertake any other ad-hoc tasks assigned by the Line Manager or any other superior from Operations as and when required. - To prepare and ensure chat/email/call monitoring formats and quality standards are relevant and meaningful to daily operations. - Collate call/email/ front desk monitoring results, analyze and recommend opportunities for continuous improvement on a monthly basis. - Verify customer service results by measuring skills in product knowledge, service ability, greeting, diction, listening, etiquette, objection handling, efficiency, and courteous close of call/email/chat. - Work with QA and Trainers to ensure that appropriate call management processes are followed (planning, preparation, execution, closing). - New hire readiness and track new hire performance in order to provide required support to pass the probation period. (New hire certification) - Work under pressure during times of high volume and ensure there are no backlogs. - Champion continuous process improvement efforts - initiate and implement quality improvement activities as appropriate to raise performance level. - Assist Support & Sales managers in addressing gaps, in terms of hard-skills and soft-skills, covering sales, customer service and customer experience deliverables. - Be ready to take on a training role as and when required.   Qualifications - Associate's Degree required, Bachelor Degree Preferred. - Minimum 2 years of working experience in a Quality Assurance leadership role. - Knowledge of QA tools, concepts and methodologies in a contact centre environment. - Proven experience in designing and executing successful Quality Assurance Frameworks and effective team management. - Familiar with traditional and modern training methods (mentoring, coaching, on the job, or in classroom training, e-learning, workshop, simulations and etc). - Has advanced skills using MS Office application (Word, PowerPoint and Excel). - Excellent interpersonal and communication skills and ability to listen, communicate with and influence stakeholders and employees at all levels. - Good negotiation & persuasive skills to build strong relationships & credibility with stakeholders. - Strong planning, organizing and time management abilities and process-oriented work style. - Demonstration of good problem-solving skills when making decisions. - Attention to detail and advanced analytical and reporting skills. - High adaptability to change. - Ability to identify potential and to develop strategic thinking. - Coaching, training and feedback skills. - COPC / Six sigma certification would be an added advantage

Localisation Vendor Manager (Kuala Lumpur, Malaysia) 

OUR CLIENT IS OPEN TO APPLICANTS FROM OVERSEAS Our client is a dynamic, fast moving organization that specializes in providing services for trading in the financial markets. With 1000+ employees, they have grown fast since their formation in 2008. They are looking to recruit a Localisation Vendor Manager to manage and maintain relationships with vendors including but not limited to MLVs, LSPs, SLVs and freelancers to ensure the quality of outsourced localization work and to support the department’ scalability and growth. Responsibilities 1. Manage day-to-day vendor relationships in order to drive high quality and consistent output from all localization vendors 2. Identify, sign, and on-board new vendors to build a strong and scalable vendor network 3. Negotiate costs and promotional opportunities in accordance with industry standards 4. Manage vendors’ process and quality compliance with set procedures and SLAs through implementing proper arbitration and RCA processes 5. Own, maintain and develop (when needed) the department’s quality assurance tools 6. Track vendor performance through data and metrics; use data to identify trends, opportunities and risks and translate those insights into actions to drive long-term growth 7. Arrange monthly quality calls with vendors and copywriters 8. Forecast and manage vendor spend through project allocation and other financial and analytical approaches 9. Provide monthly vendor payment reports and process payment requests to finance 10. Cooperate with legal department to write and enact contracts Qualifications  1. Bachelor’s degree in Business Administration, Marketing, Communications or equivalent 2. Minimum 3 years of experience in Vendor Management or Localisation Project Management 3. Experience in the localisation industry is a must 4. Proficiency with Excel and extracting data through varied reporting tools 5. Fluent in English (writing and speaking) 6. Familiarity with TMS and CAT tools is an advantage

Localisation Project Manager - Russian (Remote/Kuala Lumpur, Malaysia)

  This role can be Remote for applicants outside of Malaysia with a view to relocation to Kuala Lumpur in the future! Our client is a dynamic, fast moving organization that specializes in providing services for trading in the financial markets. With 1000+ employees, they have grown fast since their formation in 2008. They are looking to hire a Localisation Project Manager - Russian to to manage localisation projects, work closely with stakeholders and oversee end-to-end localization workflows, including but not limited to the management of linguistic, technical and visual quality Responsibilities

• Manage translation and localisation projects requested by (internal) customers
• Manage project available resources, schedules, deadline and risks
• Ensure quality and timeliness of the delivery and compliance with set procedures and SLAs
• Manage stakeholders and (internal) customers’ exceptions and requirements in order to meet set expectations
• Manage and maintain department assets (Glossaries, TM and Style Guides)
• Manage and oversee the resolution of product related queries to ensure proper internationalization of the company's products
• Provide regular project status reports and utilize databases, spreadsheets and various tools to track localization projects
• Oversee the accuracy of department’s cost recording in Jira and assist Vendor Manager with monthly vendor payment reports

Qualifications 

• Bachelor’s degree in Business Administration, Marketing or equivalent
• Minimum 2 years of experience in Localisation Project Management
• Fluent in English and Russian (writing and speaking)
• Familiarity with TMS and CAT tools: e.g Crowdin
• Familiarity with CMS and/or Jira is an advantage

Localisation Project Manager (Kuala Lumpur, Malaysia)

OUR CLIENT IS OPEN TO APPLICANTS FROM OVERSEAS Our client is a dynamic, fast moving organization that specializes in providing services for trading in the financial markets. With 1000+ employees, they have grown fast since their formation in 2008. They are looking to hire a Localisation Project Manager to coordinate localisation projects back-to-back by working closely with the respective stakeholder, inclusive but not limited to management of linguistic, technical and visual quality. Developing project plans and workflows, documentations and maintaining quality. Responsibilities

• Manage translation and localisation projects requested by (internal) customers

• Manage (internal) customers exceptions and requirements

• Manage project available resources, schedules, deadline and risks

• Responsible in ensuring the quality and timeliness of the delivery and compliance with set procedures and SLAs

• Coordinate, brief and communicate with the respective teams

• Create, maintain and update internal documentations
• Cooperate with the assigned set of translation vendors to ensure smooth engagement
• Constantly monitor quality of work and costs of existing vendors, revise them and look for new vendors

• Manage contracts and payments with engaged vendors
• Perform technical localisation of developing product (in CMS or content management software)
• Other tasks as assigned by management

Requirements

• Minimum 3 years of experience in Project Management, preferably with Localisation or Translation projects

• Excellent communication skills both verbal and written in local language (Native) and English

• Good interpersonal and communication skills

• Strong negotiation skills, ability to build strong relationships and credibility with customers and vendors

• Knowledge and Interest in continuing to learn and identify new technologies and new tools

• Excellent organizational and administrative skills (including attention to detail)

• Strong ability to multi-task and prioritize tasks

• High adaptability to change

Customer Support Executive (Hindi)

OUR CLIENT IS OPEN TO APPLICANTS FROM OVERSEAS Our client is a dynamic, fast moving organization that specializes in providing services for trading in the financial markets. With 1000+ employees, they have grown fast since their formation in 2008. The Customer Support Executive is responsible for all channels of communications with existing clients in the Hindi Market. They will resolve new and existing client inquiries while ensuring excellent service and strict adherence to company guidelines:

• Answering clients about all technical support questions;
• Processing requests;
• Provide the highest level of support service to clients.

  Responsibilities

• To process client's request and solve issues via live chat, phone call and email by navigating multiple programs while paying attention to accuracy and detail;
• To escalate the issue to the appropriate specialist when needed via SalesForce or Jira
• To update clients on their request status accordingly;
• To constantly verify documents submitted by clients within specific regions on an hourly basis;
• To prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy.
• To understand the Company's business functions & roles by attending company seminars and meeting the required assessment target;
• To achieve quarterly KPI targets set by CS Manager;
• To perform other ad hoc tasks assigned by the manager.

  Qualifications

• Good communication skills in English native language (Hindi)
• Strong client-facing and communication skills
• Troubleshooting and multi-tasking skills
• Customer service orientation
• Bachelor Degree/ Diploma in Business Administration or related field
• Self-motivated and highly reliable

Customer Service Executive - China (Kuala Lumpur, Malaysia)

OUR CLIENT IS OPEN TO APPLICANTS FROM OVERSEAS Our client is a dynamic, fast moving organization that specializes in providing services for trading in the financial markets. With 1000+ employees, they have grown fast since their formation in 2008. The Customer Support Executive is responsible for all channels of communications with existing clients in the Chinese Market. They will resolve new and existing client inquiries while ensuring excellent service and strict adherence to company guidelines:  

• Answering clients about all technical support questions;
• Processing requests;
• Provide the highest level of support service to clients.

  Responsibilities

• To ensure operating systems are functioning properly and report to Support Supervisor if it fails;
• To process client's request via phone call, live chat, and email;
• To escalate issue to appropriate specialist when needed via SalesForce or Jira
• To update clients on their request status accordingly;
• To constantly verify documents submitted by clients within specific regions on an hourly basis;
• To attend all seminars scheduled by the company for the employee;
• To achieve quarterly KPI targets set by CS Manager;
• To perform other ad hoc tasks assigned by the manager.

Qualifications

• Good communication skills in English and native language (Chinese)
• Strong client-facing and communication skills
• Troubleshooting and multi-tasking skills
• Customer service orientation
• Bachelor Degree/ Diploma in Business Administration or related field
• Self-motivated and highly reliable
• Ability to learn;
  • Company product;
  • Company legal documents in details (Client Agreement etc);
  • Company internal regulations and procedures;
  • Company PR policy.

   

Customer Support Executive - Arabic

OUR CLIENT IS OPEN TO APPLICANTS FROM OVERSEAS Our client is a dynamic, fast moving organization that specializes in providing services for trading in the financial markets. With 1000+ employees, they have grown fast since their formation in 2008. They are seeking to hire a Customer Support Executive to provide support and issue resolution by ensuring excellent service provided across all types of communications with existing clients in each region.

• Answering clients about all technical support questions
• Processing requests
• Supporting the Company's good image

  Responsibilities  

• To process client's request and solve issues via live chat, phone call and email by navigating multiple programs while paying attention to accuracy and detail;
• To escalate issue to appropriate specialist when needed via SalesForce or Jira
• To update clients on their request status accordingly;
• To constantly verify documents submitted by clients within specific regions on an hourly basis;
• To prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy.
• To understand the Company's business functions & roles by attending company seminars and meeting the required assessment target;
• To achieve quarterly KPI targets set by CS Manager;
• To perform other ad hoc tasks assigned by the manager.

  Qualifications

• Good communication skills in English and native language (Arabic)
• Strong client-facing and communication skills
• Troubleshooting and multi-tasking skills
• Customer service orientation
• Bachelor Degree/ Diploma in Business Administration or related field
• Self-motivated and highly reliable

Copywriter - Spanish LATAM (Kuala Lumpur, Malaysia)

OUR CLIENT IS OPEN TO APPLICANTS FROM OVERSEAS Our client is a dynamic, fast moving organization that specializes in providing services for trading in the financial markets. With 1000+ employees, they have grown fast since their formation in 2008. They are now looking to hire a Copywriter to produce and translate marketing and product UI content to engage current Spanish-LATAM clients and assist with the acquisition of new clients in the Spanish-LATAM market. Responsibilities 1. Write original, engaging, error-free content that reflects the company’s voice, across several digital media platforms, including social media, landing pages, ad banners, email marketing, website, blogs. 2. Translate/transcreate content from English to Spanish-LATAM as required from various departments. 3. Review, proofread and approve final Spanish-LATAM content across all channels. 4. Maintain and update Spanish-LATAM glossary and style guide with relevant keywords. 5. Write copy for AB testing of Google ads, campaign landing pages, App store & Google Play pages for acquisition. 6. Write and/or translate search engine optimized content for the company website and marketing campaigns. 7. Carry out quality testing on outsourced Spanish-LATAM content. 8. Provide suggestions for culture adaptation for produced assets in the country or region Qualifications • Bachelor’s degree or equivalent experience in communications, marketing, linguistics, or translation. • At least 3 years of working experience in copywriting and/or translation or a related field is required. • Previous experience with SEO tools and concepts. • Fluent in both English and Spanish-LATAM (writing and speaking). • Familiarity with CMS and CAT tools is an advantage. • Knowledge of social media best practices.

Copywriter - Portuguese Brazilian (Kuala Lumpur, Malaysia)

OUR CLIENT IS OPEN TO APPLICANTS FROM OVERSEAS Our client is a dynamic, fast moving organization that specializes in providing services for trading in the financial markets. With 1000+ employees, they have grown fast since their formation in 2008. They are now looking to hire a Copywriter to produce and translate marketing and product UI content to engage current Portuguese Brazilian clients and assist with the acquisition of new clients in the Portuguese Brazilian market.   Responsibilities 1. Write original, engaging, error-free content that reflects the company’s voice, across several digital media platforms, including social media, landing pages, ad banners, email marketing, website, blogs. 2. Translate content from English to Portuguese Brazilian as required from various departments. 3. Review, proofread and approve final Portuguese Brazilian content across all channels. 4. Maintain and update Portuguese Brazilian glossary and style guide with relevant keywords. 5. Write copy for AB testing of Google ads, campaign landing pages, App store & Google Play pages for acquisition. 6. Write and/or translate search engine optimized content for the company website and marketing campaigns. 7. Carry out quality testing on outsourced Portuguese Brazilian content. 8. Provide suggestions for culture adaptation for produced assets in the country or region   Qualifications • Bachelor’s degree or equivalent experience in communications, marketing, linguistics, or translation. • At least 3 years of working experience in copywriting and/or translation or a related field is required. • Previous experience with SEO tools and concepts. • Fluent in both English and Portuguese Brazilian (writing and speaking). • Familiarity with CMS and CAT tools is an advantage. • Knowledge of social media best practices.

Copywriter - Arabic (Kuala Lumpur, Malaysia)

OUR CLIENT IS OPEN TO APPLICANTS FROM OVERSEAS Our client is a dynamic, fast moving organization that specializes in providing services for trading in the financial markets. With 1000+ employees, they have grown fast since their formation in 2008. They are now looking to hire a Copywriter to produce and translate marketing and product UI content to engage current Arabic clients and assist with the acquisition of new clients in the Arabic market. Responsibilities 1. Write original, engaging, error-free content that reflects the company’s voice, across several digital media platforms, including social media, landing pages, ad banners, email marketing, website, blogs. 2. Translate content from English to Arabic as required from various departments. 3. Review, proofread and approve final Arabic content across all channels. 4. Maintain and update Arabic glossary and style guide with relevant keywords. 5. Write copy for AB testing of Google ads, campaign landing pages, App store & Google Play pages for acquisition. 6. Write and/or translate search engine optimized content for the company website and marketing campaigns. 7. Carry out quality testing on outsourced Arabic content. 8. Provide suggestions for culture adaptation for produced assets in the country or region   Qualifications • Bachelor’s degree or equivalent experience in communications, marketing, linguistics, or translation. • At least 3 years of working experience in copywriting and/or translation or a related field is required. • Previous experience with SEO tools and concepts. • Fluent in both English and Arabic (writing and speaking). • Familiarity with CMS and CAT tools is an advantage. • Knowledge of social media best practices.