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Our client, Malta's top software development company, is hiring a 2nd Line Application Support Specialist who will provide user and technical support to the company's local and international customers.
Role Purpose:
The main responsibility for this role will be providing IT support and troubleshooting via telephone, email, portals and remote support software.
Role Profile:
Role Title: 2nd Line Application Support Specialist
Location: Luqa, Malta
Responsibilities
- Providing IT support and troubleshooting via telephone, email, portals and remote support software
- You will be working with a number of local and international clients in various sectors
- Delivering high level customer service to a wide range of users, including those with minimal IT knowledge
- Maintaining and updating the knowledge base
- Follow in depth diagnosis of issues and escalate to 3rd line support where applicable
Qualifications
- Strong communication skills in both written and spoken English
- Excellent problem solving and analytical abilities
- Familiar with administering SQL and ability to write SQL queries
- Be organized and able to prioritize issues
- Administering applications such as MS SharePoint and/or Dynamics CRM will be considered an asset.
Our client, Malta's top software development company, is hiring a 2nd Line Application Support Specialist who will provide user and technical support to the company's local and international customers.
Role Purpose:
The main responsibility for this role will be providing IT support and troubleshooting via telephone, email, portals and remote support software.
Role Profile:
Role Title: 2nd Line Application Support Specialist
Location: Luqa, Malta
Responsibilities
- Providing IT support and troubleshooting via telephone, email, portals and remote support software
- You will be working with a number of local and international clients in various sectors
- Delivering high level customer service to a wide range of users, including those with minimal IT knowledge
- Maintaining and updating the knowledge base
- Follow in depth diagnosis of issues and escalate to 3rd line support where applicable
Qualifications
- Strong communication skills in both written and spoken English
- Excellent problem solving and analytical abilities
- Familiar with administering SQL and ability to write SQL queries
- Be organized and able to prioritize issues
- Administering applications such as MS SharePoint and/or Dynamics CRM will be considered an asset.
Job Features
| Job Category | Information Technology. Support |
| Job Type | Permanent |
| Salary / Hourly Rate | Attractive |
| Start Date | Immediately |
Our client, Malta’s top software development company, is hiring a 2nd Line Application Support Specialist who will provide user and technical support to the company’s local and international custo...