CRM Lead (Remote, Lisbon, Portugal)

Our client is a pioneering tech company that is revolutionising the retail sector in Africa by offering a unique door-to-door delivery app. They are now seeking a CRM Lead who will set and monitor marketing strategies that will foster profitable long-term relationships with clients.

Role Purpose

In this role, you will own the entire CRM function for our client all the channels (email, push, SMS, etc) + segmentation + data analysis and work with a diverse marketing team based across the globe. You will coordinate with the Head of Marketing & Growth to boost the company's market presence and increase customer engagement.

To be successful in this position, you should have solid experience with Customer Relationship Systems, Marketing automation, customer life cycle stages, and KPI metrics. You should also be able to identify new opportunities and proactively address customer concerns. Ultimately, we want you to increase revenues and achieve business goals by building a customer-oriented company.

Responsibilities

• Monitor relationships with existing customers through CRM systems
• Ensure the CRM system provides an effective sales funnel
• Develop and implement marketing techniques that will drive new customers
• Set specific life cycle marketing strategies to retain customers
• Plan, manage, and measure multichannel marketing campaigns
• Suggest new methods to address customers' needs
• Track marketing metrics and trends, like click-through rate and conversion rates
• Assist with organizing promotional events to reach prospective customers
• Review and select CRM software that meets our company's needs
• Conduct market research to follow trends and competition

Qualifications

• Proven work experience in a marketing-related role
• Solid background in customer acquisition or customer life cycle strategies
• Technical expertise in CRM and analytical systems
• Knowledge of online marketing methods and best practices
• An ability to manage marketing projects end-to-end
• Strong communication skills along with a customer-oriented attitude
• Strong analytical skills
• Fluent English is a must.
• Experience in e-commerce or mobile apps is a big plus
• BSc in Marketing or relevant field

CRM Lead (Remote, Reading, United Kingdom)

Our client is a pioneering tech company that is revolutionising the retail sector in Africa by offering a unique door-to-door delivery app. They are now seeking a CRM Lead who will set and monitor marketing strategies that will foster profitable long-term relationships with clients.

Role Purpose

In this role, you will own the entire CRM function for our client all the channels (email, push, SMS, etc) + segmentation + data analysis and work with a diverse marketing team based across the globe. You will coordinate with the Head of Marketing & Growth to boost the company's market presence and increase customer engagement.

To be successful in this position, you should have solid experience with Customer Relationship Systems, Marketing automation, customer life cycle stages, and KPI metrics. You should also be able to identify new opportunities and proactively address customer concerns. Ultimately, we want you to increase revenues and achieve business goals by building a customer-oriented company.

Responsibilities

• Monitor relationships with existing customers through CRM systems
• Ensure the CRM system provides an effective sales funnel
• Develop and implement marketing techniques that will drive new customers
• Set specific life cycle marketing strategies to retain customers
• Plan, manage, and measure multichannel marketing campaigns
• Suggest new methods to address customers' needs
• Track marketing metrics and trends, like click-through rate and conversion rates
• Assist with organizing promotional events to reach prospective customers
• Review and select CRM software that meets our company's needs
• Conduct market research to follow trends and competition

Qualifications

• Proven work experience in a marketing-related role
• Solid background in customer acquisition or customer life cycle strategies
• Technical expertise in CRM and analytical systems
• Knowledge of online marketing methods and best practices
• An ability to manage marketing projects end-to-end
• Strong communication skills along with a customer-oriented attitude
• Strong analytical skills
• Fluent English is a must.
• Experience in e-commerce or mobile apps is a big plus
• BSc in Marketing or relevant field

Executive Housekeeper (St Julian's, Malta)

Our client is seeking the right Executive Housekeeper for a 5-star hotel in Malta to ensure their standards never slip.

Role Purpose

The selected candidate will be responsible for managing all aspects of the hotel's housekeeping and laundry operations, leading and coordinating the daily operations of the housekeeping department. This includes ensuring that the hotel, entertainment areas, and outlets are kept clean and orderly. The goal is to deliver memorable and unique guest experiences with every single stay.

Responsibilities

• Leading a fully-fledged housekeeping department including extensive public areas, laundry, rooms and staff uniforms.
• Managing, coaching, and developing a team dedicated to exceptional housekeeping and laundry standards
• Addressing special requests for guests, VIPs, repeat visitors and VIP Club members
• Educating all team members on the importance of remaining compliant with Company Policies and Procedures, brand, health, safety and hygiene standards
• Handling complaints and special requests to keep every guest happy
• Maintaining inventory levels, preparing budgets, and driving productivity
• Maintaining and ordering supplies and equipment while minimising waste in support of our green initiatives
• Planning for manning required in line with productivity benchmarks, seasonal requirements and upcoming events to ensure productivity, maximise resource efficiency and ensure the highest standards of housekeeping are kept at all times
• Developing the teams to ensure proper checking and supervision of staff
• Ensuring adequate stock levels of uniforms, linen, amenities and equipment
• Weekly Scheduling of employees to ensure that all areas are well-manned according to occupancy and prepared to receive our guests
• Ensuring adherence to brand standards and the 5-Star housekeeping

Qualifications

• Excellent communication and strong interpersonal leadership skills
• Ideally having a Hospitality Management qualification or a related field
• Strong knowledge of all policies and procedures related to housekeeping
• Proficient in the use of Microsoft Office Applications and Opera System
• Experience with luxury brand standards, ideally in 5-Star property with a minimum of 250+ rooms
• 3+ years total experience in a similar position

Hotel Manager (St Julian's, Malta)

Our client is an international hotel group with a top hotel in Malta, they are seeking a Hotel Manager to join their team.

Role Purpose

As a Hotel Manager, your main responsibilities include ensuring the smooth operation of the hotel, maintaining guest safety and comfort, and maximizing financial performance. Additionally, you will be in charge of developing and managing the staff, creating and sustaining a unique guest experience, implementing brand standards, and promoting the hotel and brand within the local community. You will also be expected to fill in for the General Manager when necessary.

Responsibilities:

People

• Manage everyday activities, plan, and assign work ensuring you always have the right staffing numbers.
• Develop your team and improve their performance through coaching and feedback and create performance and development goals for colleagues - recognise good performance.
• Train colleagues to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently while driving a great working environment for teams to thrive and connect departments to create a sense of one team.
• Oversee the day-to-day operations and assignments of the hotel staff and assist the General Manager in the development and communication of departmental strategies and goals. Communicate and enforce policies and procedures.

Guest Experience

• Establish and implement appropriate service recovery guidelines to ensure complete guest satisfaction. Respond to guest complaints or concerns promptly and professionally.
• Review guest feedback and implement strategies for continuous improvement.
• Communicate to appropriate departments all pertinent information requirements and special needs for arriving VIPs, large groups, and other key guests.
• Lead marketing efforts to upsell guests on hotel services, offerings, and amenities.

Responsible Business

• Ensure a safe and secure environment for guests, team members and hotel assets in compliance with the hotel or owners' policies and procedures and regulatory requirements. Maintain relations with outside contacts.
• Comply with federal, state, and local laws regarding health, safety, and alcohol services.
• Maintain a focus and commitment to operating a green hotel.
• Perform other duties as assigned. May also serve as the manager on duty.

Financial

• Help the General Manager in the development, implementation, and monitoring of financial and operational plans for the Hotel.
• Monitor and report variances against budget and control labour costs and other expenses.
• Foster positive owner relationships if applicable and assist in providing ongoing information and status reports.

Qualifications

• Bachelor's degree/ higher education qualification equivalent in Hotel Administration, Business administration.
• Three years of guest service/ hotel experience with at least two years in a management position.
• Must speak fluent English.
• Other languages preferred.
• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests.
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay.
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs.
• True Responsiveness: is about providing guests with what they need and doing so in a timely and caring manner.

Recruitment Manager - Parental Leave Replacement (Cologne, Germany)

Our client is a top international school in Germany. They are currently looking to hire a Recruitment Manager from Germany in Cologne to join the central Recruitment Department of the school group, they are looking for a full-time Parental leave Replacement.

Role Purpose

The Recruitment Manager is responsible for overseeing full life cycle recruitment, ensuring that the best talent for the school group is sourced, whilst also developing effective programs for retention and succession planning.

In this role, you will be responsible for the smooth operation of all recruitment activity across the business and will work in close collaboration with the central HR Department and with the school's School Management Teams. The right person will be a confident relationship builder who loves providing creative people solutions and can thrive in a growing and fast-changing environment.

Responsibilities

Recruitment

• Manage full life cycle recruitment (post, source, pre-screen, schedule, background screening, references, offer, onboarding, etc.) intervening where necessary to ensure all processes are completed in line with the Recruitment Policy and other associated policies
• Promote awareness of current best practices in safer recruitment and equal opportunities throughout the organisation, providing training or support where necessary
• Promote child welfare and safer recruitment at every stage of the recruitment process
• Define roles and responsibilities with the hiring team and develop and maintain the standard timelines to ensure an effective and efficient recruitment lifecycle while minimising cost-per-hire.
• Serve as a business partner with hiring managers to develop effective sourcing and recruitment strategies that result in school satisfaction.
• Coordinate the planning of annual induction schedules, ensuring all relevant stakeholders are actively engaged at the appropriate time and that the schedule is communicated with incoming staff within given timelines.
• Promote child welfare and safer recruitment at every stage of the recruitment process.
• Conduct risk assessments when background checks highlight a conviction or are not available before the commencement of employment, applying judgment where these cannot be obtained and escalated to the relevant member of the management
• Coordinate the creation and updating of recruitment documents and online content, including job descriptions for academic and non-academic roles.
• Oversee the acquisition and inputting of the data required by the HR and Recruitment team for the Single Central Register for incoming employees, monitoring its completeness and taking remedial action as necessary until they commence employment.
• Establish and manage agency and advertising relationships, including the negotiation of terms of business and cost per service to support recruitment processes.

Staff Remuneration

• Prepare, maintain and check salary forecasts based on all relevant information and share this with the relevant managers as required.
• Conduct out-of-cycle pay reviews as required using a fair and consistent approach.
• Coordinate the annual review of pay scales to ensure SGS salaries remain competitive.
• Conduct salary negotiations for complex or variable pay scenarios, applying judgment, taking into account internal policy and available budget.

Miscellaneous

• Maintain the establishment list codes for all school employees, ensuring that data is complete and accurate.
• Coordinate the process of amendment, removal and addition of roles to the establishment lists, including the marking of positions as open to be filled at each site.
• Liaise with the HR Department and schools regarding resignation, dismissal, parental leave and long-term absence, to advise and establish implications for recruitment.
• Coordinate the development of effective programs for retention and succession planning in collaboration with the HR Department.

Qualifications

• Proven track record as a senior recruiter with In-House recruitment experience
• Strong analytical skills with a flexible approach to problem-solving
• Strong communicator with the ability to work collaboratively across all levels
• A confident decision-maker with the ability to demonstrate logical reasoning
• Educated in Business, HR, Organizational Psychology or another relevant field
• Excellent verbal and written communication skills.
• Fluency in English is a prerequisite for this position, fluency in German is desirable but not essential
• A willingness to travel between sites regularly
• A positive individual with a can-do attitude and the ability to lead with influence
• A working knowledge of the British education system would be advantageous, but is not essential

Product Owner (Remote, Dubai)

Our client is a pioneering tech company that is revolutionising the retail sector in Africa by offering a unique door-to-door delivery app. They are now seeking a Product Owner/Manager to be responsible for driving the development and success of their tech commerce platform.

The successful candidate will report to the Product Lead/Head of Tech.

Role Purpose

You will work closely with cross-functional teams, including engineering, design, marketing, and sales, to define and execute the product roadmap. Your primary focus will be on delivering innovative features, enhancing user experiences, and ensuring the platform meets the evolving needs of our client's customers and the market.

Our client is an online marketplace that delivers in minutes in Africa.

They integrate logistics, retail, and technology to deliver a variety of household items, including groceries, food, electronics, flowers, gifts, and more while providing a seamless customer experience

Responsibilities

Product Strategy:

• Develop and communicate a clear product vision and strategy for the online grocery delivery application.
• Stay informed about industry trends, competitor offerings, and customer needs to drive continuous improvement.

Technical

• Write down all the backlogs and tasks and works very closely with the tech team

Feature Prioritization:

• Collaborate with cross-functional teams, including development, design, marketing, and customer support, to prioritize features based on business value and customer impact.
• Create and maintain a product backlog, ensuring it aligns with the overall product strategy.

User Experience (UX) and Design:

• Work closely with UX/UI designers to create an intuitive and visually appealing user interface.
• Gather feedback from users and stakeholders to make data-driven decisions for UX improvements.

Development Collaboration:

• Engage with development teams in agile ceremonies (sprint planning, reviews, etc.) to ensure a clear understanding of priorities and goals.
• Act as a bridge between business stakeholders and development teams, facilitating effective communication.

Quality Assurance:

• Define and communicate acceptance criteria for features and functionalities to ensure high-quality deliverables.
• Collaborate with the Quality Assurance team to conduct thorough testing of new features.

Data-Driven Decision Making:

• Leverage analytics and user feedback to make informed decisions and continuously optimize the application.
• Monitor key performance indicators (KPIs) and drive initiatives to improve overall product performance.

Qualifications

• Bachelor's degree in Business, Computer Science, or a related field.
• MBA or equivalent experience is a plus.
• Fluent English
• Proven experience as a Product Owner or similar role, preferably in the e-commerce or grocery industry.
• Strong analytical and problem-solving skills with a keen understanding of user-centred design principles.
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.
• Familiarity with agile development methodologies.

CRM Lead (Remote, Spain)

Our client is a pioneering tech company that is revolutionising the retail sector in Africa by offering a unique door-to-door delivery app. They are now seeking a CRM Lead who will set and monitor marketing strategies that will foster profitable long-term relationships with clients.

Role Purpose

In this role, you will own the entire CRM function for our client - all the channels (email, push, SMS, etc) + segmentation + data analysis and work with a diverse marketing team based across the globe. You will coordinate with the Head of Marketing & Growth to boost the company's market presence and increase customer engagement.

To be successful in this position, you should have solid experience with Customer Relationship Systems, Marketing automation, customer life cycle stages, and KPI metrics. You should also be able to identify new opportunities and proactively address customer concerns. Ultimately, we want you to increase revenues and achieve business goals by building a customer-oriented company.

Responsibilities

• Monitor relationships with existing customers through CRM systems
• Ensure the CRM system provides an effective sales funnel
• Develop and implement marketing techniques that will drive new customers
• Set specific life cycle marketing strategies to retain customers
• Plan, manage, and measure multichannel marketing campaigns
• Suggest new methods to address customers' needs
• Track marketing metrics and trends, like click-through rate and conversion rates
• Assist with organizing promotional events to reach prospective customers
• Review and select CRM software that meets our company's needs
• Conduct market research to follow trends and competition

Qualifications

• Proven work experience in a marketing-related role
• Solid background in customer acquisition or customer life cycle strategies
• Technical expertise in CRM and analytical systems
• Knowledge of online marketing methods and best practices
• An ability to manage marketing projects end-to-end
• Strong communication skills along with a customer-oriented attitude
• Strong analytical skills
• Fluent English skills
• Experience in e-commerce or mobile apps is a big plus
• BSc in Marketing or relevant field

Paediatrician (Sliema, Malta)

Our Client is one of Malta’s top hospitals, they are currently seeking to recruit a Resident Medical Officer.

Role Purpose

The paediatrician provides general medical care, monitors growth and development, and tracks and administers immunisations for infants, children and adolescents. The paediatrician diagnoses and treats illnesses, medical conditions, and injuries, and eases the lives of children with chronic conditions. The paediatrician also assesses neonatal health during natural births and caesarean sections.

Responsibilities

Clinical Services

• Restoring Health:
  • Providing general medical care and monitoring the growth and development of infants, children and adolescents.
  • Tracking and administering immunisations.
  • Providing paediatric services including being present to assist newborns during normal vaginal deliveries and caesarean sections.
  • Recommending and, where appropriate, undertaking treatment options, prescribing, counselling, advising and education.
  • Leading the medical care of inpatients who are infants, children and adolescents.
  • Holding outpatient clinics at the hospital branches in Malta according to a roster agreed with the Medical Director and other senior management team members.
  • Being non-resident on-call for general and neonatal paediatrics and general paediatrics and being available to carry out emergency work during these hours, or other hours, as per an agreed rota.
  • Refer for diagnostic, therapeutic and support services as required. Internal referrals to specialists working within the hospital group should always be the first option, with referral to external hospitals/clinics only if the service required is unavailable at Saint James. Adequate time should be allocated towards familiarisation with the system of booking diagnostic tests, referrals and the like, within the Group.
  • Appropriately collecting fluid and tissue samples and sending these to our laboratory for analysis.
  • Interpreting tests, and analysing records, reports and examination information to diagnose patients' conditions.
  • Explaining diagnostic examinations and discussing test results or prescribed treatments with patients and their parents/legal guardians. Elucidating patient's and parents'/legal guardians' concerns and taking sufficient time to address them.
  • Participating in the groundwork required for the introduction of new services.

• Maintaining Health:
  • Monitoring and following up on patients' conditions and progress; re-evaluation of management plans, as deemed necessary. This includes ongoing health and development assessment and advice.
  • Anticipating and responding to patients' wellness-related questions and concerns.
  • Initiating and actively participating in health screening programmes carried out by the hospital.
  • Working with public health providers in the prevention and control of communicable diseases, and reporting to relevant public health authorities.
  • Providing ongoing care and support for patients with chronic and terminal conditions to reduce deterioration, increase independence and reduce suffering by linking, where relevant, with appropriate service providers.

• Improving Health:
  • Health promotion, linking to programmes developed by Public Health.
  • Health education, counselling and providing information on how to improve health and prevent disease plus interventions or treatments that treat risk factors.
  • Participating in planning, implementation and administration of health programmes or standards in hospitals and clinics, for information, prevention, or treatment of injury or illness.

Quality

• Clinical Notes:
  • Accurately recording patient consultations in the hospital information system during or immediately after the actual consultation.
  • Ensuring safe storage of patient information, such as medical history, reports and examination results.
  • Maintaining high record-keeping standards.
  • Submitting claims/filling claim forms for insured patients.

• Appraisal:
  • Participating in annual performance reviews.

• Policies:
  • Keeping abreast with current hospital policies. These are frequently updated and accessible on the hospital network.
  • Providing input for and/or reviewing new policies that concern paediatric work.

• Infection Control:
  • Maintaining a high standard of infection control and closely liaising with the infection control team.
  • Assisting with implementing new infection control policies at the hospitals and clinics, and continually promoting high standards (reminding staff to practice good hand hygiene etc.)

Education

• Teaching:
  • Taking an active role in teaching sessions/tutorials for doctors (medical officers) working full-time with the hospital. These may be outside clinical hours, up to two sessions per month.

• Continuing Medical Education:
  • Ongoing CME needs to be maintained; this is supported by special concessions from HR.

Communication

• External:
  • Ensuring professional liaison with other health professionals is maintained, including with referrers from outside the hospital as well as paediatric specialists working in other hospitals.
  • Collaborating in projects with external participants.

• Internal:
  • Being actively involved in committee membership (up to two), as required.
  • The paediatrician is expected to develop and nurture a good working relationship with the nursing and support staff across all hospital and clinic sites.
  • Coordinating work with the clinic manager, nurses, physiotherapists, pharmacists, psychologists, radiographers and other health care workers.
  • Being open to assisting, discussing cases, giving advice to and receiving feedback from fellow paediatricians within the Saint James Hospital Group.
  • Maintaining patient referrals within the hospital network; establishing a good rapport with specialists in various fields, consulting with them as and when required.
  • Proficiency with and correct utilisation of the system for internal referral of patients for various services, such as radiology.

Compliance

• Complaints:
  • Tackling patient complaints that are related to paediatric work; unresolved complaints should be discussed with the Medical Director.

• Privacy:
  • Total confidentiality and privacy of patients is extremely important and should be maintained at all times.

• Health and Safety:
  • Complying with established health and safety policies including handling of instruments, storage of drugs disposal of sharps, and handling of other potentially dangerous equipment or substances.

Qualifications

• Good leadership skills.
• Ability to communicate effectively with colleagues, patients, relatives and other parties.
• Enthusiastic, passionate and motivated.
• Good organisational and management skills.
• Supportive.
• Ability to work within a multidisciplinary team.
• Willing to explore and implement new services for the improved treatment of patients.
• Relevant medical degrees
• Completion of specialist training in paediatric medicine
• Listed on the Specialist Register of the Medical Council of Malta

Resident Medical Officer (Sliema, Malta)

Our Client is one of Malta's top hospitals, they are currently seeking to recruit a Resident Medical Officer.

Responsibilities

Clinical Services

• Restoring health by providing hospital services, including:
  • Urgent medical services, such as resuscitation, stabilisation, assessment and diagnosis, treatment and referral, as necessary.
  • Assessing the urgency and severity of presenting problems through taking the patient's medical history, examination and investigation, as necessary.
  • Recommending and, where appropriate, undertaking treatment options and carrying out/referring for appropriate interventions and procedures, counselling, psychological interventions, advising and education.
  • Refer for diagnostic, therapeutic and support services, as required; referrals within the hospital should be encouraged, where feasible.
  • Reviewing, at least once daily, all ward patients, as well as carrying outward medical duties, in close liaison with the patient's consultant.

• Maintaining health by providing timely clinical and culturally appropriate health services through:
  • ongoing health and development assessment and advice.
  • appropriate health and development assessment and advice.
  • appropriate evidence-based screening, risk assessment and early detection of illness, disease and disability.
  • interventions to assist patients to reduce or change risky and harmful lifestyle behaviour.
  • Working with public health providers in the prevention and control of communicable diseases, and reporting to relevant public health authorities.
  • Ongoing care and support for people with chronic and terminal conditions to reduce deterioration, increase independence and reduce suffering linking, where relevant, with appropriate service providers.

• Improving health by:
  • Develop collaborative working relationships with the GP community health services, as well as other hospitals and clinics.
  • advocating health promotion, linking to programmes developed by Public Health.
  • Provide health education, counselling and information on how to improve health and prevent disease, including interventions or treatments that treat relevant risk factors.

Communication

• External:
  • Being the professional liaison with other health professionals and ensuring that a healthy relationship is maintained.

• Internal
  • Ensuring that consultants are updated on changes in their patient's statuses, promptly (delay or hesitation may compromise patient safety).

Quality

• Clinical Notes:
  • All patient consultations/visits must be accurately recorded on the Hospital Information System during or immediately after the actual consultation/visit.
  • Ward episodes should be recorded legibly in the patient's notes.

• Continuing Medical Education:
  • Ongoing CME needs to be maintained; this is supported by special concessions from the HR Department.
  • ALS and EPLS/APLS provider certification need to be up to date.

Compliance

• Privacy:
  • Total confidentiality and privacy of patients should always be ensured and maintained.

• Health and Safety:
  • Comply with established health and safety policies about handling of instruments, storage of drugs and disposal of sharps and other potentially dangerous equipment or substances.

Qualifications

• Registration with the Malta Medical Council.
• At least one year of experience in a similar role.
• Must be a qualified doctor with relevant qualifications.
• Demonstrated oral and written communication skills.
• Ability to exercise independent judgement in performing duties.
• Ability to work under pressure together with a high level of initiative and self-motivation.
• Ability to work accurately and diligently.
• Excellent communication skills.
• Organisation skills.
• Demonstrated commitment to continuing education and maintenance of professional competence.
• Ability to contribute to, and work as part of, the healthcare team at departmental and organisation levels

Dealer (Beirut, Lebanon)

Our client is a market-leading provider in CFD trading, offering contracts for differences on hundreds of global financial markets.

Our client is looking for an experienced and self-driven Dealer for a financial brokerage offering FX and CFDs.

Role Purpose

You will be working with the MT4 trading platform while developing and executing a clear strategy for monitoring margin trading activities, achieving the best pricing, and managing risk through hedging. You will perform market analysis, measure KPIs, and ensure the best execution at all times.

Responsibilities:

• Manage real-time market risk exposure to ensure compliance with regulatory exposure limits and asset volatility limits.
• Monitor margin trading activities of clients and deal with any anomalies
• Trade execution services and phone dealing and client support
• Client and trade analysis for risk decision making
• Review trading conditions regarding our offered symbols and adjust spreads, commissions, swaps, margins, and trading sessions on MT4
• Identify significant risks, and concentrations and perform scenario analysis to predict the impact of market shocks
• Build and present daily reports for senior management, reviewing market sentiment and impact of economic/financial environment on the company
• Interact with HNW clients to answer queries and questions and to provide a brief market update
• Investigate trade-related complaints and provide the client with explanations and solutions
• Discover new business opportunities and products and run the necessary quantitative and qualitative analysis and forecasts
• Communicate with liquidity providers and partners to resolve issues related to prices and execution
• Participate in the day-to-day operations and integrate with other teams.
• Support and train Junior members of the team
• Assist in the integration and development of a new primary trading platform and technology, scoping requirements for new product offerings and Dealer execution tools

Qualifications

• University degree in finance or other relevant fields
• 5+ years of Dealer experience
• Excellent product knowledge and market experience in Forex, index and commodity futures, and cash equities
• Ability to work in rotational shifts
• MT4 Experience is vital (this will be tested)

• Strong analytical skills
• Strong Excel skills
• Excellent communication skills
• High attention to details
• Ability multi-task and work in challenging fast-paced environment
• Proficiency in MS Office
• Fluent in English

Head of Brand Management (Bangkok, Thailand)

Our client is an International Insurance and Financial Services firm located in Bangkok. Our client is currently recruiting for a Head of Brand Management.

Role Purpose

The main targeted purpose of the Head of Brand Management role will be to improve and maintain brand perception.

Brand Management plays a pivotal role in shaping and maintaining the target audience’s perception of

Our client’s brand. The successful candidate will be tasked with developing and executing strategies that enhance brand perception, resonate with the target audience, and foster trust and loyalty.

Your role will be to craft compelling messaging and stories, managing PR efforts, monitoring online conversations, and collaborating with cross-functional teams. You will also be tasked with ensuring all brand work maintains a consistent and positive brand image across all touchpoints.

In addition to managing the brand’s reputation, the Brand Management team is responsible for analysing data, identifying emerging trends, conducting market research, and gathering customer feedback to continuously improve brand perception strategies. You will develop crisis communication plans to address any negative publicity swiftly and effectively.

Responsibilities

Brand Perception Enhancement: 35%

• Develop and execute comprehensive strategies to enhance brand perception and resonance with
• the target audience.
• Craft compelling messaging and brand stories that align with the company’s values and resonate
• with the target audience.
• Manage in-house PR efforts to secure positive coverage and maintain the organization’s reputation.

Online Reputation Management: 20%

• Monitor and respond to online conversations and reviews on various platforms to maintain a positive brand image.
• Manage social media channels, including content creation, community engagement, and reputation management.
• Analyse social media metrics and insights to measure the effectiveness of campaigns and adjust strategies accordingly.

Data Analysis and Market Research: 25%

• Analyse data, including customer feedback, industry trends, and competitor strategies, to identify opportunities for brand enhancement.
• Conduct research to understand perceptions of the brand and identify areas for improvement.

Cross-Functional Collaboration: 15%

• Collaborate with cross-functional teams, including product marketing, sales, and customer service, to ensure consistent brand messaging across all touchpoints.
• Develop and maintain relationships with key stakeholders, including influencers, industry partners, and media contacts.

Continuous Improvement and Crisis Preparedness: 5%

• Identify emerging trends and opportunities in PR, social media, and other communication channels to stay ahead of competitors.
• Develop crisis communication plans and protocols to address any negative publicity or brand related issues swiftly and effectively.

Qualifications

• Strategic Brand Management: Ability to develop and execute comprehensive strategies to enhance brand perception and resonance with the target audience.
• Data Analysis and Market Research: Proficiency in analysing market data and conducting research to identify opportunities for brand enhancement.
• Online Reputation Management: Proficiency in managing social media channels, monitoring online conversations, and responding to reviews to maintain a positive brand image.
• Cross-Functional Collaboration: Ability to collaborate effectively with cross-functional teams to ensure consistent brand messaging across all touchpoints.
• Continuous Improvement: Passion for staying updated with the latest trends and technologies in brand management and implementing innovative strategies to improve brand perception.
• Crisis Communication: Ability to develop crisis communication plans and protocols to address any negative publicity or brand-related issues swiftly and effectively.
• Persuasive Communication: Exceptional interpersonal, written, and verbal communication skills to craft compelling messaging and stories that resonate with customers.
• Planning and Execution: Strong organizational skills to plan and execute brand management strategies effectively and efficiently.
• Industry Knowledge: Deep understanding of the company’s products, services, and customer base, along with knowledge of industry best practices in brand management.

Head of Brand Management (Malaga, Spain)

Our client is an International Insurance and Financial Services firm located in Malaga, Spain. Our client is currently recruiting for a Head of Brand Management.

Role Purpose

The main targeted purpose of the Head of Brand Management role will be to improve and maintain brand perception.

Brand Management plays a pivotal role in shaping and maintaining the target audience's perception of

Our client's brand. The successful candidate will be tasked with developing and executing strategies that enhance brand perception, resonate with the target audience, and foster trust and loyalty.

Your role will be to craft compelling messaging and stories, managing PR efforts, monitoring online conversations, and collaborating with cross-functional teams. You will also be tasked with ensuring all brand work maintains a consistent and positive brand image across all touchpoints.

In addition to managing the brand's reputation, the Brand Management team is responsible for analysing data, identifying emerging trends, conducting market research, and gathering customer feedback to continuously improve brand perception strategies. You will develop crisis communication plans to address any negative publicity swiftly and effectively.

Responsibilities

Brand Perception Enhancement: 35%

• Develop and execute comprehensive strategies to enhance brand perception and resonance with
• the target audience.
• Craft compelling messaging and brand stories that align with the company's values and resonate
• with the target audience.
• Manage in-house PR efforts to secure positive coverage and maintain the organization's reputation.

Online Reputation Management: 20%

• Monitor and respond to online conversations and reviews on various platforms to maintain a positive brand image.
• Manage social media channels, including content creation, community engagement, and reputation management.
• Analyse social media metrics and insights to measure the effectiveness of campaigns and adjust strategies accordingly.

Data Analysis and Market Research: 25%

• Analyse data, including customer feedback, industry trends, and competitor strategies, to identify opportunities for brand enhancement.
• Conduct research to understand perceptions of the brand and identify areas for improvement.

Cross-Functional Collaboration: 15%

• Collaborate with cross-functional teams, including product marketing, sales, and customer service, to ensure consistent brand messaging across all touchpoints.
• Develop and maintain relationships with key stakeholders, including influencers, industry partners, and media contacts.

Continuous Improvement and Crisis Preparedness: 5%

• Identify emerging trends and opportunities in PR, social media, and other communication channels to stay ahead of competitors.
• Develop crisis communication plans and protocols to address any negative publicity or brand related issues swiftly and effectively.

Qualifications

• Strategic Brand Management: Ability to develop and execute comprehensive strategies to enhance brand perception and resonance with the target audience.
• Data Analysis and Market Research: Proficiency in analysing market data and conducting research to identify opportunities for brand enhancement.
• Online Reputation Management: Proficiency in managing social media channels, monitoring online conversations, and responding to reviews to maintain a positive brand image.
• Cross-Functional Collaboration: Ability to collaborate effectively with cross-functional teams to ensure consistent brand messaging across all touchpoints.
• Continuous Improvement: Passion for staying updated with the latest trends and technologies in brand management and implementing innovative strategies to improve brand perception.
• Crisis Communication: Ability to develop crisis communication plans and protocols to address any negative publicity or brand-related issues swiftly and effectively.
• Persuasive Communication: Exceptional interpersonal, written, and verbal communication skills to craft compelling messaging and stories that resonate with customers.
• Planning and Execution: Strong organizational skills to plan and execute brand management strategies effectively and efficiently.
• Industry Knowledge: Deep understanding of the company's products, services, and customer base, along with knowledge of industry best practices in brand management.

Client Relations Executive (Hong Kong)

Our client is an International Financial Services and Insurance firm with offices globally, including Hong Kong. They are in the process of expanding their team by adding a Client Relations Executive.

Role Details

Job Title: Client Relations Executive

Location: Hong Kong

Manager: Senior Client Relations Executive

Remuneration: To Be Discussed.

Role Purpose

The Client Relations Executive is responsible for establishing relationships with prospective and existing clients, with the aim to ultimately generate new business sales income for the company.

• In this role, the Client Relations Executive will take the time to understand the needs of the customer so that the best insurance products, services and prices can be proposed.
• The main targeted purpose of the Client Relations Executive is to establish contact with inbound enquiries and reinforce provider and product desire whilst arranging meetings or call-backs on behalf of the appropriate Client Relations Managers.
• The Client Relations Executive will be expected to develop a high level of product knowledge and business awareness.
• With the support of the team, the Client Relations Executive will also be expected to develop their personal skills, experience and abilities so that they may continually improve and be considered for the position of Client Relations Manager.

Duties & Responsibilities

• Relationship Management: Establish, develop and maintain relationships with prospective and existing clients and internal colleagues.
• Consultative Selling: Carry out customer analysis and deliver solutions that ultimately meet the objectives of both the client and the company.
• Strategic Management: Ensuring company processes and procedures are followed in an efficient and effective manner.
• Representation: Promote and support the corporate visions, values and brand identity of the company by acting as an ambassador of the company.

Competencies

• Consultative Selling: Ability to uncover needs, present solutions and address objections whilst dealing with prospective and existing clients.
• Ability to deliver results by converting leads into solid opportunities for Client Relations Managers.
• Ability to identify and develop sales opportunities.
• Persuasive Communication: Excellent interpersonal, written and verbal communication skills to express ideas or facts, orally or in writing, in a clear and persuasive manner to convince others to their own expressed point of view.
• Planning and Organizing: Exceptional time management skills, energetic and highly skilled ability to establish efficiently an appropriate course of action for self and/or others to accomplish a goal.
• Innovation: Ability to generate ideas and solutions to problems, including new ways of working.
• Information Technology: Experience using Microsoft applications, including Word, Excel, PowerPoint and Outlook.
• Education: HKDSE & Above
• Industry: Ability to develop knowledge of insurance products and broking.

Behaviours

• Ambitious: Strong desire for success and to personally develop skills and experience. Focused on achieving goals whilst reviewing results and making efforts to continually improve own performance.
• Professional: Exceptional professionalism in both manner and appearance.
• Accountable: Respects opinions and is confident in giving own opinions in a constructive, open and honest manner.
• Takes responsibility for issues and problems and will work collaboratively in order to find solutions.
• Determined: Resilient, focused and self-disciplined attitude towards short term and long term projects and objectives.
• Progressive: Critically analyses subjects with skilful judgment to ensure excellence, accepts nothing but the best and persists until the best is achieved.
• Curious: Questions everything, acts upon a foundation of knowledge, and makes informed decisions.

Staff Accountant  (Austin, Texas)

Our client is an electricity/utility/power company with a presence globally, including in the US. They are seeking a detail-oriented and experienced Staff Accountant (Equivalent to Supervisor Level) to join their expanding team.

Role Purpose:

In this role, you will be responsible for maintaining accurate accounting records, preparing accounting reports, ensuring timely and accurate tax returns, and collaborating with auditors to ensure the timely issuance of the company's audited financials.

Responsibilities:

• Perform record keeping and prepare closing of monthly financial reports.
• Maintain supporting documentation for accounting entries, tax returns, and certificates of withholding tax.
• Collaborate with internal departments to gather, analyse, and interpret relevant financial data.
• Responsible for accounts receivable in ensuring timely and accurate monthly closing of accounts receivable (AR).
• Receive, process, verify, reconcile, and send invoices for payment.
• Charge expenses to correct accounts and cost centres.
• Coordinate with users to verify vendor accounts, pay vendors, and resolve non-POs, invoices, or payment discrepancies.
• Reconcile account transactions with the general ledger.
• Ensure timely filing of tax returns and payments via close work with the outsourced tax return preparer.
• Print a certificate of withholding tax and send the original to vendors.
• Support the Finance and Accounting Manager in corresponding with external auditors, responding to all requirements, and collaborating with the auditors to finalize the issuance of audited FS (If applicable).
• Timely produce monthly accounting reports as assigned.
• Perform other ad-hoc assignments required by a supervisor.

Qualifications:

• Bachelor's degree in accounting.
• Minimum 2 years of experience in Accounting and Accounts payable or similar.
• Advanced competency in an ERP, preferably Oracle, and Excel.
• In-depth knowledge of accounts payable principles and accounting standards.
• Be knowledgeable of regulatory requirements and best practices in accounting.
• Extensive experience in account reconciliation.
• Able to work across cultures in different working environments.
• Service-minded, self-driven and motivated.
• Excellent time management and organisational skills.
• Good collaboration and communication skills

Secondary Business & Economics Teacher (Cologne, Germany)

Our client is a top international school in Munich, Germany. They are currently looking to hire a Secondary Business & Economics teacher.

Responsibilities

• To always act in the best interests of pupils. • To support the school’s ethos and aims. • To act in accordance with school policy and the school’s Code of Conduct. • To maintain thorough and current knowledge in the subject area(s) taught. • To maintain a full overview of curriculum developments. • To engage fully with professional learning opportunities, including INSET, working groups and professional learning communities, even where these fall outside core school hours. • To work collaboratively and support the professional learning of colleagues. • To engage with evidence and research to direct improvements in teaching and learning. • To be genuinely reflective towards one’s practice and pursue consistent improvement. • To engage fully with structures that support professional learning, including appraisal and observation. • To teach an approximately 80% teaching timetable, with 20% of time dedicated to preparation. • To maintain the highest standards of practice in planning, preparation, monitoring, assessment, reporting and feedback, in accordance with school and departmental policy. • To employ teaching, learning and assessment strategies that meet pupils’ individual needs and support differentiated learning. • To create clear, challenging and achievable expectations for pupils. • To create a secure learning environment, based on mutual trust and respect, in which pupils feel safe to explore and take risks. • To ensure that all pupils make progress relative to their prior attainment and potential. • To maintain a stimulating and well-maintained learning environment, paying due care and attention to the quality of resources and displays. • To always act in the interest of pupils’ welfare, in accordance with the school’s Child Protection Policy. • To undertake the responsibilities of a class or form tutor, in accordance with school policy. • To apply knowledge and experience in facilitating pupils’ holistic development. • To complete all administrative tasks in a timely manner, in accordance with school and departmental policy. This includes the writing of reports, keeping of registers and maintenance of pupil data. • To ensure that communication with parents is carried out in a professional and timely manner. • To make an active contribution to the ongoing improvement of policies and procedures of the school. • To attend and contribute to meetings, for example, staff meetings, Parents’ Evenings, departmental meetings, and individual parent meetings. • To take all reasonable steps to ensure a safe environment for staff, pupils and visitors. • To carry out an appropriate share of the collective staff responsibility to cover absent colleagues. • To carry out a share of supervisory duties in accordance with the published rotas. • To contribute to the extracurricular activities program and other aspects of enrichment within the school, including after school clubs, school trips and events. These may be held after school, at the weekend or on holiday dates. • To attend all school functions relating to teaching year groups or other year groups as part of the whole school program. • To assist with examination invigilation of internal and external examinations. • To take shared responsibility for the tidiness of communal areas. • To undertake any reasonable request from the school management, in line with your professional role and level of responsibility, to ensure the efficient and effective operation of the school.

Qualifications

All Applicants should hold a valid teaching qualification. We consider a degree in education (e.g. B.Ed./M.Ed./Lehramt), or postgraduate teaching certificate(e.g. PGCE) as valid. English language teaching certificates (e.g. TEFL/IELTS/CELTA) are not sufficient.