Business Development Manager (Ireland)

Our client is a Luxury Spa Brand is looking for a Dynamic Business Development Manager in Ireland The successful applicant will be supporting the head of sales in increasing sales objectives, increasing customer accounts, and identifying new opportunities.

This client will support a candidate relocating from the UK

Responsibilities

• Achieving sales targets
• Promoting and communicating the Luxury Beauty Brand to expand our client's customer base
• Nurture current partnerships in the luxury spa and hotel industry.
• Oversee key corporate B2B relationships alongside being very proactive in increasing new business share across Ireland.
• Sustaining financial growth in the Irish spa market,
• Identifying opportunities to increase profitability,
• Maintaining excellent customer service levels
• Increasing the company's market share within Ireland will be key aspects of the position.

Qualifications

• 3 years in a similar role within the luxury Spa industry and a proven track record in sales from the professional beauty industry. (B2B beauty industry).
• Previous experience in Spa management

• Analytical skills candidate must be able to create sales reports and track KPIs.
• Excellent business acumen and a great flair for sales.
• Wide knowledge of competitive, and industry benchmarking and researching capability.
• Excellent word Excel and PowerPoint skills.

• Be able to work on my own initiative and be a self-starter.
• Like and enjoy meeting goals and working independently.
• Have excellent communication skills.
• Have strong persuasion and negotiation skills.
• Be a creative thinker.
• Be highly organized and strategic.
• Have a commercial understanding of the ROI cycle.
• Have strength in networking and building relationships.

Benefits

• Company laptop.
• Business expense card.
• Phone expenses.
• Company Vehicle.

Buyer (Sligo, Ireland)

Our client is willing to accept applicants willing to relocate from the UK.

Our client is a luxury beauty brand seeking an experienced buyer to join their team in Sligo, Ireland. 

They are seeking a full function buyer to join a growing and expanding business. Ideally this position will suit someone who knows and understand the full buying cycle within the beauty or cosmetics industry. This position is Office-based 4 days a week.

Responsibilities

• Sourcing, liaising and maintaining relationships with vendors internationally.
• Procuring the best price, quality, and lead time
• Analysis of historic sales patterns to assist forecast and determining appropriate order quantities (setting re-order and MRP parameters)
• Initiating timely purchase orders for stock room, production, primary and secondary packaging, and general & consumable items and reviewing order confirmations.
• Co-ordinate expediting activities to ensure on-time deliveries
• New product development & other projects: planning support and procurement
• Keeping abreast of industry products, components, and ingredients for developments and new options
• Daily, weekly, and monthly reporting & necessary administration

Qualifications

• 3rd level qualification in Procurement and materials management
• 3rd level Supply Chain qualification advantageous

• Proven experience in a similar role desirable, 2 years+ in the manufacturing sector
• Preferable experience in the cosmetics industry or similar
• Excellent computer skills, including proficiency with Microsoft Office (Outlook, Excel, Word, Teams) and Sage ERP
• Excellent negotiation and problem-solving skills
• High Level of attention to detail
• Detailed knowledge of purchasing methods and processes

Head of HR Shared Services (Kenya, Uganda, Nigeria, Ghana)

Applicants must have experience with HR Shared Services/ HR Operations with international projects.

Our client is a fast-growing FinTech company offering millions of underbanked customers across Africa access to life-enhancing products and services.

This is an amazing opportunity for a passionate and talented HR leader to innovate alongside a growing people team that is passionate and driven.

The Head of Shared Services will be responsible for ensuring their core people processes and policies keep pace with the changes in the company and cultivate an environment where each person thrives. Playing a key role on the shared services team and moving the company towards a progressive shared service model that supports scale into new markets.

To be successful in this role, you will take a true partnership approach to your work, thoughtfully balancing the needs of the team and the broader organization.

You will also work collaboratively with HR Centres of Excellence and the HR Business Partner function to develop and deliver integrated People solutions seamlessly and assist the regions as required.

Responsibilities

• Develop, implement, and review appropriate guidelines and procedures related to shared services and ensure all services delivered are done in line with this
• Provide line management support to the Shared Services Team through regular 1:1 meetings, feedback, and performance appraisals, along with effective coaching and direction, to ensure that process improvement is successfully articulated, agreed upon, embedded and where appropriate, reviewed.
• Build and manage the HR Operations Team to meet and continually improve transactional efficiencies and develop mechanisms to promote consistency in the application of these across the HR Operations Team
• Partner effectively with our client's Centres of Excellence (Performance Management, Recruitment, Learning, and Development) and HRBPs to ensure HR operational processes meet business needs
• Accountable for implementation, maintenance, and management of the companys HR Information Systems, including ensuring the establishment of an implementation plan and team, sensitization of staff, and overall adoption across the board.
• Custodian of HR policies, leading the charge in developing and documenting HR policies and guidelines. This includes managing and implementing established policies and practices as well as ensuring sensitization/awareness of these policies by all levels in the organization.
• Liaise with our client's Legal and Compliance team to ensure HR Compliance of policies with employment legislation and internal organizational practices. Responsible for managing, inventorying, assessing, controlling, and developing compliant policies/procedures to reduce risk
• Establish and oversee the Global HR Ticketing System (including required KPIs and SLAs) to provide greater visibility of requests/response time as well as ensure that this service meets internal and external data protection and confidentiality standards and that it is continuously developed to meet the changing needs within the organization
• Lead on process optimization to achieve excellence in transactional service delivery through removing duplication, and unnecessary steps/checks, introducing regular quality checks and defining respective roles and responsibilities with greater clarity
• Point person for people data. This entails managing general requests data from HRIS and other functions within the people team (e.g. demographic, retention, and advancement data, etc), managing historic and current data, and fulfilling one-off reporting requests to various stakeholders
• Drive effective coordination (records and document processing) between HR Shared Services and the in-house payroll management team. This also includes direct management of 3rd party contract management and payroll.
• Monitor new laws or regulations related to HR compliance and drive continuous process improvement as well as documentation
• Manage local vendor relationships and SLAs to optimize operational effectiveness and employee experience (Global Mobility, Medical, GPA/WIBA/GLA, HRIS)
• Measure and monitor existing employee relations, wellness, and welfare programs and experiences to track impact and adjust accordingly
• Develop and implement mechanisms in collaboration with HRBPs to coach line managers in handling employee issues including employment law and internal policy application queries i.e., grievance and disciplinary matters and so forth

• Place PEOPLE at the centre of everything
• Work closely with HRBPs and other HR functional HoDs to improve how HR transactions are managed based on creating process efficiencies and service level improvements.

• Build and lead a team of operational generalists and specialists that are knowledgeable, driven, and deliver impeccable customer service
• Ensure positive internal and external working relationships within the HR Operations Team and with their stakeholders/customers.
• Provide timely and actionable feedback to your team, bring a growth mindset to developing and coaching them
• Cultivate and nurture strong relationships with key stakeholders, other internal teams, and most importantly within People Team to become a trusted advisor.

• Enhance information sharing, modelling transparency, and openness in how you engage
• Experience with Rewards and Compensation schemes

Qualifications

• At least 8 years experience in a Global HR Shared Services role.
• Experience building a shared service/HR operations function across international markets
• Experience with multiple HR systems (Our client is looking to implement HiBob)
• Experience building a rewards, compensation, and benefits strategy
• Experience building a global contracting strategy within a technology department
• Experience developing HR policies across markets

International Business Development Manager (Remote, Europe)

Our client is a leading provider of specialist ICT services, with a successful track record for implementing projects both locally and overseas. Our client has developed an AML and financial fraud solution, focusing on transaction monitoring, case management, and risk scoring, making extensive use of Artificial Intelligence.

They are currently seeking to recruit an International Business Development Manager/Subject Matter Expert in the areas of FinTech, Banking, and iGaming.

The ideal candidate would have an in-depth knowledge of AML, financial fraud, regulatory compliance, and responsible gaming.

Responsibilities:

• Identify and participate in activities and events to promote solutions.
• Generate leads and provide recommendations for achieving international business growth.
• Gather information about potential international clients, proactively promote solutions to a vast network and make cold calls.
• Explain and position the value of the solution and promote the product's key differentiators.
• Be a trusted advisor to customers and prospects and deliver product demos to C-level audiences.
• Mentor and advise new and existing Business Development team members
• Identify and recommend new functional improvements that would enhance the solution.
• Lead deals, stipulate pricing strategies and negotiate contracts.
• Work closely with the delivery and pre-sales teams.

Qualifications

• A vast network of international contacts in the FinTech, RegTech, banking and gaming sectors.
• A thorough understanding of international business strategies and compliance regulations with at least 10 years of experience in an international business development role.
• An exceptional drive to meet targets and research new markets and deliver excellent customer service.
• The ability to maintain a keen familiarity with competitors.
• A track record of engaging and building relationships with C-level Executives in the FinTech, RegTech, banking and gaming sectors.
• In-depth knowledge of the AML solutions market with a particular focus of KYC/Onboarding, Risk Screening/Adverse Media and Transaction Monitoring Solutions
• An eye for detail, strong negotiating, problem-solving and creative thinking skills.
• A degree in Business Administration, Business and Computing or equivalent and extensive professional experience in similar roles.

Database Administrator - PostgreSQL + Cockroach DB (Tallinn, Estonia)

Our client is a technology solutions company passionate about Customer tailored product development. From requirements definition and specification, software coding and development, to application support and maintenance; they understand and assist with the entire product lifecycle. They strive to deliver the highest possible business output on every task and project they undertake.

Our client is looking for a Database Administrator (DBA) to join their team. On a day-to-day basis, you will be working with the developers, DevOps engineers, and architects to design, operate and troubleshoot the company's databases. You will act as a part of the IT Operations team, ensuring that databases are functional, healthy, and performing well.

Responsibilities:

• Creating, enforcing and documenting database policies, procedures and standards
• Database parameter tuning for optimal performance
• SQL query optimisation.
• Monitoring database performance and identifying problems that arise
• Responding to user-reported errors in a timely manner
• Protecting databases against threats and unauthorised access
• Ensuring databases have adequate backup and recovery procedures
• Suggesting improvements for database maintenance and protection
• Designing and creating databases with performance and stability in mind

Qualifications

• A bachelor's degree in computer science or relevant certification
• Experience in deploying and supporting PostgreSQL clusters in high availability and scalable environments
• Proficiency in SQL languages, especially PostgreSQL
• Analytical mindset and good problem-solving skills
• Ability to work under pressure and meet deadlines
• Ability to prioritise and manage tasks and time efficiently
• Self-motivated person with the ability to take responsibility
• Fluent spoken and written English
• Experience with CockroachDB is an advantage

Lead Architect (Tallinn, Estonia)

Our client is a technology solutions company passionate about Customer tailored product development. From requirements definition and specification, software coding and development, to application support and maintenance; they understand and assist with the entire product lifecycle. They strive to deliver the highest possible business output on every task and project they undertake.

They are looking for a Lead Architect, to join a fast-growing company and bring together the Backend, Frontend and Data functions. They expect their Lead Architect to be a hands-on technical leader with a passion for high-quality scalable technology, strong overall technical competency, and the ability to take initiative.

Responsibilities

• Establish and manage the centre of excellence group to define an architectural implementation roadmap in collaboration with the product team.
• Assist on economic decision-making based on buy vs build model and facilitate related discussions.
• Manage risk identification and risk mitigation strategies associated with the architecture.

• Lead the architectural discussions and support development teams on prioritizing these activities with SH-s and TPO-s.
• Encourage collaboration between different teams when developing technical solutions.
• Assist development teams in creating architectural blueprints. The architectural team has to ensure that architectural documents are up-to-date, shared, and stored properly.
• Distribute tasks between chapters based on architectural blueprints when necessary.

• Provide architectural requirements to business initiatives to ensure alignment with the overall architectural vision.
• Translate complex functional and technical requirements to detailed architecture.
• Oversee our client's system and services on a higher level and knows their interconnection.
• Defines communication between system modules and drives its improvements.
• Identify gaps in architectural design and propose improvements.
• Develop high-level product specifications with attention to system integration.
• Define a scalable service-oriented architectural vision for the product portfolio.
• Evaluate and recommend tools, technologies and processes to ensure the highest quality product platform.

Qualifications

• In-depth experience of backend development using Java (we use SpringBoot and reactive approach)
• Hands-on experience with micro-services architecture and event-sourcing
• Good knowledge of frontend technologies (we use Angular)
• Good knowledge of database design and data structures
• Understanding of standard web security practices
• Knowledge of best practices in SEO implementation, Google Analytics
• Knowledge of containerization, Docker and/or cloud platforms (GCP, AWS)
• Experience in Project Management or leading technical projects
• Willingness and want to get involved with hands-on coding for about 20% of your time
• Awareness of architecture frameworks (for example TOGAF)

Senior Backend Developer (Tallinn, Estonia)

Our client is a technology solutions company passionate about Customer tailored product development. From requirements definition and specification, software coding and development, to application support and maintenance; they understand and assist with the entire product lifecycle. They strive to deliver the highest possible business output on every task and project they undertake.

Our client is looking for an ambitious Senior Backend Developer to join their fast-growing company. They expect Senior Java Backend Developers to have strong technical skills and the ability to take initiative.

Responsibilities

• Be part of designing the system, giving architectural decisions
• Work with a cool tech stack: event-driven architecture using Apache, Kafka and reactive programming (Spring WebFlux)
• Build reusable code and common libraries
• Set technical standards and best practices for the backend team
• Improve your leading skills by becoming a chapter leader for a quarter
• Collaborate with the backend team to improve the quality

Qualifications

• Solid experience in Java and Spring framework
• Worked with Microservice architecture
• Used containers with Docker and Kubernetes
• Participated in building large complex business applications with reusable services, high performance, and scalability
• Built and designed REST/JSON APIs and WebSockets
• Demonstrated result-driven decision-making ability and ability to prioritize and delegate

Senior DevOps Engineer  (Tallinn, Estonia)

Our client is a technology solutions company passionate about customer-tailored product development. From requirements definition and specification, software coding and development, to application support and maintenance; we can understand and assist with the entire product lifecycle. They strive to deliver the highest possible business output on every task and project they undertake.

Our client is looking for a Senior DevOps Engineer to join their vibrant and multicultural team. Our client is focused in equal parts on creating a sustainable infrastructure with fully automated processes and on keeping the team happy, who value their employees.

Responsibilities:

• You'll be working on non-technical challenges e.g., how does a DevOps team work best with the engineers it serves?
• You'll be working on technical challenges e.g., implementing an intuitive, secure CI/CD system for our client's thousands of lines of Terraform.
• You'll be mentoring your teammates and working with managers finding ways to improve the team.

Qualifications

• AWS and GCP
• Kubernetes
• Terraform + Ansible + Puppet + SchemaHero
• Gitlab CI/CD
• Prometheus, Grafana, Loki, Jaeger, Parca, Kafdrop, Kiali
• CockroachDB, PostgreSQL, Datastore

Desirable

• Python/GoLang/NodeJS (Yeah, we are writing some automation as well)
• Istio
• Vault
• Kafka

Data Architect (Tallinn, Estonia)

Our client is a technology solutions company passionate about its customer-tailored product development. From requirements definition and specification, software coding and development, to application support and maintenance; they understand and assist with the entire product lifecycle. They strive to deliver the highest possible business output on every task and project they undertake.

Our client is currently hiring for a Data Architect. You will be challenged with mastering Data Layer and its persistent Technology Layer from the Enterprise Architecture Domains.

Responsibilities

• Passionate about data flows, you will apply extensive knowledge of data modelling from the business level down to the physical data models while working with stakeholders and technical product owners.
• You will be challenged with data integration, data quality, and master data management best practices when working out with integrations for internal and third parties purposes.
• You will have an opportunity to decide on the technology layer for data processing and persistence.
• You will be mastering the data lake program for the company and will be assisting with data warehouse design.
• When you are pointing out the business needs for new data processing or data management technologies, feel free to engage yourself with the proof-of-concept and spend some time on R&D activities with development teams (of course, following SAFe).
• While in charge of solution design, you will also be responsible for solution design to be delivered. You are welcome to apply proactive collaboration as an obvious way to get there.

Qualifications

• Experience designing and implementing data lakes with cloud providers (AWS, GCP).
• Experience in data modelling and data management for technologies like Apache Kafka, Elasticsearch, and CockroachDB.
• Extensive experience with NoSQL databases, e.g., Cassandra, Google Data Store/MongoDB, Neo4j.
• Deep experience with big data technologies, e.g., Apache Nifi, Spark, Hadoop, Hive, AWS S3/GCP data storage, and AWS Kinesis.
• Expert level of understanding of big data, distributed computing, and at least one cloud provider.
• Extensive knowledge of data modelling from the business level down to the physical data models.

Management Accountant (London, United Kingdom)

This is a full-time position that can be open to a hybrid working arrangement.

Our client is the world's leading architecture and design firm for antique and reproduction fireplaces, fire grates, and reproduction lighting.  They are headquartered in London and have established a glowing reputation for excellency in the UK, USA, and worldwide.

Our client is now hiring an experienced Management Accountant to join their London team. The Management Accountant will provide a key support function to the Finance Director. The role offers a broad scope of responsibilities including providing timely and accurate internal and external financial data and information, supporting the budgeting and planning process and monitoring business performance to ensure that it is in line with the company's strategic objectives.

Responsibilities:

• Providing significant input into the budgeting process including detailed business plans, forecasts and reporting.
• Responsible for budget and business analytics and business performance reporting.
• Providing comprehensive financial analysis and reports by collecting, formatting, analysing, and explaining information.
• Preparing monthly and quarterly finance management information.
• Preparing financial reports and assist in production of the company financial information.
• Preparation of accurate and robust cash flow forecasting and management.
• Maintaining robust processes and controls in relation to financial reporting, planning and analysis as well as identifying opportunities for improvement.
• Cost and Pricing variance analysis.
• Production of compliant financial information for onward submission to specific regulatory organisations and for audit requirements.
• Responsible for preparing the monthly tax returns.
• Internal audit and control practices.
• Review and assessment of all core data entry processes to ensure timely provision of reporting. Exploring, suggesting and implementing ways to improve the day-to-day accounting processes.
• Perform other related duties as required.

Qualifications

• Successful completion of a relevant first degree (Bachelors level) and completed professional accounting qualification (CIMA/ ACCA or similar).
• Post-qualification experience in a Management Accountant role in similar-sized organisations with an understanding of the pace and agility of how SMEs operate. Experience working within a stocked business will be advantageous.
• Ability to supervise and coach less experienced members of the Finance team. Previous supervisory experience could be advantageous.
• An ability to quickly grasp financial and commercial information and to communicate this in a succinct and easily comprehendible manner.
• The ability to thrive in fast-paced environment flexibility and the ability to deal with ambiguity is key.
• Excellent knowledge of written and spoken English.
• Confident communicator both verbally and in written communications.
• Good time management and organisation skills.
• Ability to work both independently and as part of a team.
• Ability to work with a high degree of accuracy and attention to detail.
• Ability to analyse information, identify problems and propose solutions to financial and accounting issues.
• An ability to work quickly whilst ensuring attention to detail and quality.
• Self-motivated with a proven ability to manage your own workload.
• Competent user of Microsoft Office applications with an ability to work with financial and management reporting systems. Ability to adapt quickly to new software. Experience implementing a new finance and management reporting system could be advantageous.
• Positive attitude with a drive to succeed.
• Ability to develop and maintain effective working partnerships and relations in a multi-cultural environment with sensitivity and respect for diversity.

Internal Knowledge Management Specialist - Cyprus

This client will accept candidates willing to relocate

Our client is a dynamic, fast moving organization that specializes in providing services for trading in the financial markets. With 1000+ employees, they have grown fast since their formation in 2008.

They are seeking to hire an Internal Knowledge Management Specialist for their team in Limassol, Cyprus.

Role Purpose

Maintaining an internal knowledge base to provide the company's employees and clients with up-to-date information on products and services.

Responsibilities:

• Manage, maintain and develop the company's internal knowledge base, so that information and data are accessible to employees.
• Accountable for accurate updates and maintenance of the knowledge base
• Manage, maintain and develop the company's internal knowledge base so that relevant information is accessible to clients.
• Manage the relationship with website developers and third-party KB software providers.
• Assist trainers and managers with monitoring employees' knowledge.
• Managing monthly, bi-annual and annual assessments to measure support team knowledge.
• Provide Training Programs and seminars for employees
• Train other Trainers on the company Training Programs
• Perform Audits on quality checks done by Training & Quality Specialists
• Provide ideas to improve and enhance the Knowledge Base.
• Participate fully in the team, taking part in regular team meetings, and sessions, giving feedback and ideas to colleagues and to the management to manage the Knowledge Base
• Liaise with stakeholders from different departments to keep track of new information and update the knowledge base accordingly.
• Conveying new information across different departments within 24 hours of release/changes.
• Work closely with QA Manager, Training Manager, Senior Trainers, and Trainers to drive Knowledge Initiatives across the organization.
• Undertake any other ad-hoc tasks assigned by the Line Manager or any other superior from Operations as and when required.

Qualifications

• Excellent command of English, with advanced writing proficiency.
• Bachelor's or master's degree in computer science/ information science/business/economics/finance would be an advantage.
• Excellent communication skills and good presentation skills.
• Experience with KM software would be an advantage (self-service software, customer help center software).
• Copywriting experience would be an advantage.
• Must be independent, self-motivated, show initiative, and have a strong sense of ownership /responsibility.
• Supportive of company-wide goals and objectives, deliver department /team results and key objectives.
• Ability to research, organize, plan, multitask and exercise time management.
• High level of attention to detail.
• Stakeholder engagement skills: listening, negotiation, consulting, advocacy.
• Fast learner with good analytical skills.
• Ability to deal with high load of information and with ambiguity.
• Ability to simplify complex concepts with clarity in writing.
• Good creative thinking skills and ability to address issues proactively
• Research, planning, organising, time management and high level of administrative skills.
• Problem-solving skills and ability to adapt fast to change.
• Highly motivated and able to work under pressure.
• Ability to take initiative and work independently.
• Experience in forex or financial services would be an added advantage.

Perks

• Outstanding conditions for professional growth and development, working in a very fast-paced and challenging environment.
• Medical insurance coverage for employees and immediate family members.
• Company contribution to training & development.
• Result-oriented approach; flexible working conditions.
• Corporate employee share scheme for all the employees.
• Possibility to be closer to your team - "Get to know Team" trip.

Programmatic Media Buyer (Malta or Israel)

Our client is an international service provider offering strategic management consultancy surrounding customer support and customer relations for online trading financial services companies.

Our client is looking to hire a Programmatic Media Buyer who will work with campaign stakeholders to develop a buying strategy for each campaign, including ad formats, user targeting, SSPs, bid strategy, etc. 

Responsibilities

• Set up and launch programmatic campaigns,
• Buy, calculate and manage bids, win rates, and CPM goals.
• Monitor live campaigns and adjust delivery to meet pacing goals,
• Optimize toward CPI/CPA goals, and iterate on strategy as needed.
• Communicate with third-party vendors to create custom audience segments
• Work with the Programmatic Partnership Manager to monitor and adjust the campaign inventory as needed to meet goals,
• Monitor and troubleshoot win rates across various exchanges.

Qualifications:

• 2+ years of experience within the field of programmatic media buying and campaign management in mobile advertising, with experience in arbitrating performance campaigns. (Especially in DV360, Taboola, Outbrain, etc).

• Strong skill set in data analysis and mathematics with deep knowledge of Microsoft Excel Knowledge of third-party ad serving technology digital analytics tools, and reporting with real-time bidding experience
• Ability to prioritize and triage workflow according to the team and company's growing needs
• Excellent problem-solving and communication skills, strong attention to detail, and resourceful with no reservations about tackling a tough problem
• Entrepreneurial in the approach to media buying and able to think outside the box to come up with new solutions to improve the overall media buying efforts
• BS/BA in Marketing, Communications, Advertising, or related field

Strategy & Planning Specialist – (Kuala Lumpur, Malaysia)

Our client is a dynamic, fast-moving organization that specializes in providing services for trading in the financial markets. With 1000+ employees, they have grown fast since its formation in 2008.

Our client is looking to hire a S&P Specialist that will create new processes and frameworks with the highest output quality, structured in a way allowing our client to use them as standards for their services and products as they scale. You will provide quick analysis, frameworks, business cases, and implementation plans for numerous strategic requests.

The S&P Specialist will take on vague business problems and bring structure and solutions via an effective narrative. This also means adhering to the standards of structure, tool use, templates, and performance expectations of the group projects.

Project management responsibilities include the coordination and completion of projects on time within budget and within scope. Set deadlines, assign responsibilities and monitor and summarise the progress of the project. Prepare reports for senior management regarding the status of all assigned projects and ensure standard platform information and reporting to see trends and identify risks. S&P Specialist will have extensive stakeholder interaction and will demonstrate solid communication and cultural attributes of the company.

Responsibilities:

• Build frameworks and business cases for executive leadership
• Make business recommendations to the leadership based on analysis in a structured and impactful way
• Provide quick turnaround implementation of strategic requests
• Coordinate internal resources and third parties/vendors for the flawless execution of projects
• Ensure that all projects are delivered on time, within the scope, and within budget
• Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
• Ensure resource availability via capacity planning and proper allocation via skill sets and competencies
• Develop a detailed project plan to monitor and track progress on a standard platform and template for information
• Manage changes to the project scope, project schedule and project costs using appropriate verification techniques
• Measure project performance using appropriate tools and techniques, and maintain comprehensive project documentation
• Update and manage the relationship with all stakeholders
• Perform risk management to minimize project risks

Qualifications

• Solid knowledge in project management through both related theory, best practices, and practical execution of complex cross-functional projects
• Solid organizational skills including attention to detail and multitasking skills
• Solid experience in communicating project plans, progress, and results to all levels of management (projects communications best practices)
• Experience in using project tools, platforms, documentation templates, reporting business reviews, etc. for a large global team
• Management consulting or in-house S&P team experience is a huge plus
• Project Management Professional (PMP) / PRINCE II / LSS (DMAIC) certification is greatly preferred
• Bachelor's Degree or MBA in the appropriate field of study or equivalent work experience
• Experience creating cost models, developing and tracking budgets and financial performance is a plus

Project Specialist - Chief of Staff - Malaysia

Our client is a dynamic, fast-moving organization that specializes in providing services for trading in the financial markets. With 1000+ employees, they have grown fast since their formation in 2008.

Our client is seeking Chief of Staff to join them who will support the Head of the Department in tactical planning and implementation activities across the department and partnering teams.

The successful candidate will create new processes and frameworks with the highest output quality, structured in a way that allows our client to use them as standards for all services and products as they scale. You will act as the company's flexible pair of hands that can provide quick analysis, frameworks, business cases, and implementation plans for numerous strategic requests.

The Chief of Staff should be capable of taking a vague business problem and bring structure to the problem and find a solution via an effective narrative. This also means adhering to the standards of structure, tool use, templates, and performance expectations of the group projects.

Project management responsibilities include the coordination and completion of projects on time within budget and within scope. Set deadlines, assign responsibilities, and monitor and summarize the progress of the project. Prepare reports for senior management regarding the status of all assigned projects and ensure standard platform information and reporting to see trends and identify risks.

The Chief of Staff will have extensive stakeholder interaction and will demonstrate solid communication and cultural attributes of the company.

Responsibilities:

• Build frameworks and business cases for executive leadership
• Make business recommendations to the leadership based on analysis in a structured and impactful way
• Create well-defined executive presentations
• Provide quick turnaround implementation of strategic requests
• Assist the Head of Department in tactical and administrative arrangements on ensuring projects and strategic requests to move forward in full leadership alignment
• Coordinate internal resources and third parties/vendors for the flawless execution of projects
• Ensure that all projects are delivered on time, within the scope, and within budget
• Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
• Ensure resource availability via capacity planning and proper allocation via skill sets and competencies
• Develop a detailed project plan to monitor and track progress on a standard platform and template for information
• Manage changes to the project scope, project schedule and project costs using appropriate verification techniques
• Measure project performance using appropriate tools and techniques, and maintain comprehensive project documentation
• Update and manage the relationship with all stakeholders
• Perform risk management to minimize project risks

Qualifications

• Solid knowledge in project management through both related theory, best practices, and practical execution of complex cross-functional projects
• Solid organizational skills including attention to detail and multitasking skills
• Solid experience in communicating project plans, progress, and results to all levels of management (projects communications best practices)
• Experience in using project tools, platforms, documentation templates, reporting business reviews, etc. for a large global team
• Management consulting or in-house S&P team experience is a huge plus
• Project Management Professional (PMP) / PRINCE II / LSS (DMAIC) certification is greatly preferred
• Bachelor's Degree or MBA in the appropriate field of study or equivalent work experience
• Experience creating cost models, developing and tracking budgets and financial performance is a plus

Customer Support Executive - English (Kuala Lumpur, Malaysia)

Our client is a dynamic, fast moving organization that specializes in providing services for trading in the financial markets. With 1000+ employees, they have grown fast since their formation in 2008.

Our client is currently looking for a Customer Support Executive to provide support and issue resolution to clients, by ensuring excellent service is provided across all types of communications to their existing clients globally.

Responsibilities

• Process client's request and solve issues via live chat, phone call and email by navigating multiple programs while paying attention to accuracy and detail;
• Escalate the issue to the appropriate specialist when needed via SalesForce or Jira;
• Update clients on their request status accordingly;
• Verify documents submitted by clients within specific regions on an hourly basis;
• Prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy;
• Understand the Company's business functions & roles by attending company seminars and meeting the required assessment target;
• Achieve quarterly KPI targets set by CS Manager;
• Perform other ad hoc tasks assigned by the manager.

Qualifications

• Minimum 1 years of experience in customer service related role
• Fluent English language skills (written and spoken)
• Strong client-facing and communication skills
• Troubleshooting and multi-tasking skills
• Customer service orientation
• Bachelor Degree/ Diploma in Business Administration or related field
• Self-motivated and highly reliable

Perks

• Outstanding conditions for professional growth and development, work in a very fast pace and challenging environment;
• Competitive salary based on the candidate's expectations and internal benchmark;
• Company's contribution to training & development;