CRM Lead (Remote, Ireland)

Our client is a pioneering tech company that is revolutionising the retail sector in Africa by offering a unique door-to-door delivery app. They are now seeking a CRM Lead who will set and monitor marketing strategies that will foster profitable long-term relationships with clients.

Role Purpose

In this role, you will own the entire CRM function for our client all the channels (email, push, SMS, etc) + segmentation + data analysis and work with a diverse marketing team based across the globe. You will coordinate with the Head of Marketing & Growth to boost the company's market presence and increase customer engagement.

To be successful in this position, you should have solid experience with Customer Relationship Systems, Marketing automation, customer life cycle stages, and KPI metrics. You should also be able to identify new opportunities and proactively address customer concerns. Ultimately, we want you to increase revenues and achieve business goals by building a customer-oriented company.

Responsibilities

• Monitor relationships with existing customers through CRM systems
• Ensure the CRM system provides an effective sales funnel
• Develop and implement marketing techniques that will drive new customers
• Set specific life cycle marketing strategies to retain customers
• Plan, manage, and measure multichannel marketing campaigns
• Suggest new methods to address customers' needs
• Track marketing metrics and trends, like click-through rate and conversion rates
• Assist with organizing promotional events to reach prospective customers
• Review and select CRM software that meets our company's needs
• Conduct market research to follow trends and competition

Qualifications

• Proven work experience in a marketing-related role
• Solid background in customer acquisition or customer life cycle strategies
• Technical expertise in CRM and analytical systems
• Knowledge of online marketing methods and best practices
• An ability to manage marketing projects end-to-end
• Strong communication skills along with a customer-oriented attitude
• Strong analytical skills
• Fluent English is a must.
• Experience in e-commerce, retail delivery mobile apps essential
• BSc in Marketing or relevant field

Recruitment Assistant (Cologne, Germany)

This is an on-site position in Cologne, Germany.

Our client is a private school in Cologne, Germany. They are seeking a Recruitment Assistant to support their team. You'll play a vital role in attracting and hiring top talent, ensuring a smooth and efficient recruitment process.

Responsibilities:

• Recruitment Process Management: Oversee the entire recruitment cycle, from initial sourcing to onboarding.
• Candidate Sourcing: Utilize various channels to identify and attract qualified candidates.
• Screening and Shortlisting: Review applications, conduct initial screenings and schedule interviews.
• Interview Coordination: Coordinate and conduct interviews, providing a positive candidate experience.
• Reference Checking: Verify candidate references and conduct background checks.
• Onboarding: Manage the onboarding process, ensuring a smooth transition for new hires.
• Administrative Tasks: Maintain accurate records, update recruitment documentation, and track key metrics.
• Compliance: Stay informed about recruitment regulations and ensure adherence to best practices.

Qualifications

• Recruitment Experience: Minimum of two years of proven experience in a fast-paced "in-house" recruitment environment.
• Strong Communication Skills: Effective communication skills to interact with candidates, hiring managers, and stakeholders.
• Organizational Skills: Ability to multitask and prioritize tasks efficiently.
• Attention to Detail: Meticulous attention to detail to ensure accuracy in all recruitment processes.
• Problem-solving skills: Ability to identify and resolve recruitment challenges.
• Fluency in English: Essential. A good working knowledge of German is desirable.
• Location: must already reside in Germany.

CRM Lead (Remote, Greece)

Our client is a pioneering tech company that is revolutionising the retail sector in Africa by offering a unique door-to-door delivery app. They are now seeking a CRM Lead who will set and monitor marketing strategies that will foster profitable long-term relationships with clients.

Role Purpose

In this role, you will own the entire CRM function for our client all the channels (email, push, SMS, etc) + segmentation + data analysis and work with a diverse marketing team based across the globe. You will coordinate with the Head of Marketing & Growth to boost the company's market presence and increase customer engagement.

To be successful in this position, you should have solid experience with Customer Relationship Systems, Marketing automation, customer life cycle stages, and KPI metrics. You should also be able to identify new opportunities and proactively address customer concerns. Ultimately, we want you to increase revenues and achieve business goals by building a customer-oriented company.

Responsibilities

• Monitor relationships with existing customers through CRM systems
• Ensure the CRM system provides an effective sales funnel
• Develop and implement marketing techniques that will drive new customers
• Set specific life cycle marketing strategies to retain customers
• Plan, manage, and measure multichannel marketing campaigns
• Suggest new methods to address customers' needs
• Track marketing metrics and trends, like click-through rate and conversion rates
• Assist with organizing promotional events to reach prospective customers
• Review and select CRM software that meets our company's needs
• Conduct market research to follow trends and competition

Qualifications

• Proven work experience in a marketing-related role
• Solid background in customer acquisition or customer life cycle strategies
• Technical expertise in CRM and analytical systems
• Knowledge of online marketing methods and best practices
• An ability to manage marketing projects end-to-end
• Strong communication skills along with a customer-oriented attitude
• Strong analytical skills
• Fluent English is a must.
• Experience in e-commerce, retail delivery mobile apps essential
• BSc in Marketing or relevant field

Wellbeing Support Administrator - Part-Time Associate - (Remote, South Africa)

Due to continued growth, we are seeking a Wellbeing Support Administrator to join us on a part-time, associate basis. This role will operate remotely from South Africa.

Role Purpose:

We are looking for a detail-oriented and proactive Wellbeing Assistant to provide administrative support to our Wellbeing Team, as well as support to our Wellbeing Case Manager in delivering high-quality services to clients.

The ideal candidate will assist in the initial client assessment, thereby ensuring that clients receive the necessary support and resources to enhance their overall health and well-being. The successful candidate will also play a crucial role in ensuring smooth operations within the Wellbeing Pillar.

Responsibilities:

• Assist the Wellbeing Case Manager in conducting client assessments.
• Maintain accurate and up-to-date client records, ensuring confidentiality and compliance with relevant regulations.
• Deal appropriately and sensitively with any client feedback and complaints to ensure a successful resolution.
• Facilitate communication between clients and counsellors/coaches to ensure comprehensive support.
• Assist in data collection and reporting on client outcomes and programme effectiveness.
• Provide administrative support, including responding to enquiries and managing correspondence and documentation related to the wellbeing services.
• Participate in team meetings and contribute to the development of programme initiatives.
• Assist in the planning and coordination of wellbeing programmes and initiatives.
• Prepare materials and resources for workshops and other client training.

Qualifications:

• Bachelor's degree in psychology.
• Minimum 5 years experience in counselling private practice.
• Strong organisational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Empathy and a genuine interest in supporting clients' wellbeing.
• Ability to work collaboratively as part of a team.
• Proficiency in Microsoft Office Suite and familiarity with case management software.

About this role:

The successful hire will ideally be available on a flexible freelance basis, able to commit 1 and a half hours daily, Monday to Friday. The flexibility to cover more hours if needed is highly desirable.

We are an equal-opportunity company and encourage applications from individuals of all backgrounds.

Financial Accountant (Malta)

Our client is a global leader in business aviation and seeks a talented Financial Accountant to join their dynamic team. Based in Malta, you'll contribute to their world-class financial operations and support their VIP clientele.

Responsibilities:

• Assist the Head of Finance in daily operations and month-end processes.
• Ensure accurate accounting records and timely submission of management accounts.
• Post invoices and journals in accounting software.
• Prepare and submit VAT returns in compliance with regulations.
• Reconcile accounts and draft financial policies and procedures.
• Liaise with external auditors and assist in financial statement preparation.
• Contribute to the budgeting process and implementation of new finance projects.
• Support the Finance team with ad-hoc requests.

Qualifications:

• University degree in Accountancy or ACCA
• Minimum 2 years' relevant experience
• Strong Excel, general IT, and accounting software skills
• Excellent communication, organization, and teamwork abilities
• Proactive, detail-oriented, and able to work in a fast-paced environment
• Fluency in English

Preferred:

• Experience in the aviation industry
• Strong values and a willingness to innovate

Group Reservations Manager (Hospitality) - Malta

We are looking for a motivated and skilled Group Reservations Manager to lead the reservations department across three hotels in Malta.

Role Purpose

In this role, you will ensure the smooth running of the reservations department, handling communications with guests, travel agents, booking platforms, and internal teams. Your primary focus will be on maximizing room revenue and delivering an outstanding guest experience, while providing ongoing support to your team with their daily tasks.

Responsibilities:

• Lead and supervise the Reservations Team, offering daily guidance and support.
• Oversee the creation and updating of reservation records.
• Keep accurate documentation of guest interactions, reservations, and any correspondence.
• Maintain a positive atmosphere by providing exceptional service to guests, colleagues, and managers.
• Work closely with the Revenue Team to provide valuable insights that drive performance.
• Monitor and report on revenue trends and industry data.
• Handle any issues or challenges related to bookings and reservations.
• Prepare confirmation letters and manage any cancellations or changes swiftly.
• Respond to daily reservation inquiries and maintain regular communication.
• Identify opportunities for growth and minimize potential risks.
• Use relevant tools and systems to analyse trends and make data-driven recommendations.

Qualifications:

• Strong analytical skills with the ability to identify data patterns and trends.
• Excellent problem-solving abilities and high attention to detail.
• Strong written and verbal communication skills, along with great interpersonal skills.
• Ability to manage time effectively and prioritize tasks.
• Team-oriented, with a collaborative approach and focus on fostering a positive work culture.
• Knowledge of Opera and Concerto systems is a plus.

Hospitality Corporate Sales Manager (Malta)

Our client is an international hotel group with a top hotel in Malta, they are seeking a Hospitality Corporate Sales Manager to join their team.

Role Purpose

The successful candidate will join a dynamic sales and marketing team in Malta as a Hospitality Corporate Sales Manager. Our client is seeking a results-driven professional to drive corporate sales for three properties.

Responsibilities:

• Achieve and exceed sales targets for assigned market segments.
• Develop and implement effective sales strategies and campaigns.
• Build and maintain strong relationships with key corporate clients, travel management companies (TMCs), government agencies, and embassies.
• Negotiate and close corporate contracts that maximize revenue and profitability.
• Conduct market research and analysis to identify new business opportunities.
• Collaborate with hotel operations teams to ensure guest satisfaction and service excellence.
• Provide accurate sales reporting and analysis.

Qualifications:

• Minimum 2-3 years of experience in corporate sales within the hospitality industry.
• Proven track record of achieving or exceeding sales targets.
• Strong understanding of the corporate travel market and industry trends.
• Excellent communication, negotiation, and relationship-building skills.
• Ability to work independently and as part of a team.
• Proficient in using CRM and sales software.

Head of Finance (Malta)

Our client is a luxury business aviation firm with global operations. They specialise in providing VIP customers with all their personal and professional private aviation needs. Our client is seeking a Head of Finance to be based in their Malta offices.

The Head of Finance will play a critical role in supporting the CEO in overseeing and managing the financial operations and administrative functions of the company. Your responsibilities will encompass a broad range of activities designed to ensure the effective management and control of financial resources, compliance with regulatory requirements, and the facilitation of efficient office operations.  

Responsibilities:

• Maintaining accurate accounting records.
• Overseeing the month-end process leading to the submission of accurate monthly management accounts.
• Responsible for the posting of invoices and journals in the accounting software tool.
• Preparation and submitting of VAT returns on a timely basis.
• Drafting of policies, procedures and controls.
• Liaising with and supporting external auditors.
• Manage the budgeting process.
• Coordinating the implementation of new projects.
• Assisting the team with any ad-hoc requests

Qualifications

• Have a proven track record in Finance Department managerial roles with at least 8 years experience in a Finance management position.
• Have a recognised international qualification and warrant to practice as an Accountant
• Proven experience and expertise in financial control and financial reporting
• Have exposure and experience in working in multi-national groups and in multi-cultural environments
• Have a good grasp of local fiscal laws and regulations and laws regulating payroll processing in Malta
• Be hands-on, able to work on own initiative, and must be a team player.
• Multi-task and be able to manage different deadlines and priorities and execute all captioned responsibilities in parallel and in a seamless manner
• Experience in the Aviation industry and working with Business Central or Microsoft NAV will be considered as assets.

Senior Risk Analyst - Energy Trading Business Unit (Austin, Texas)

Our client is an Electricity/utilities/energy power company with a presence globally, including in the US. They are looking for a new Senior Risk Analyst to front an exciting new venture in Austin, Texas.

Our client is seeking a highly skilled and experienced Senior Risk Analyst to join the team in the Energy Trading Business Units. As a Senior Risk Analyst, you will play a crucial role in ensuring the identification, assessment, and mitigation of risks associated with their energy trading activities. You will work closely with our trading team, analysing market trends, evaluating potential risks, and implementing strategies to safeguard our investments.

Key Responsibilities:

• Conduct thorough risk assessments of energy trading portfolio and develop risk mitigation strategies
• Develop, monitor, and analyse market conditions, price movements, and regulatory changes that may impact trading activities
• Collaborate with traders to set risk limits and ensure compliance with risk management policies
• Implement risk monitoring tools and systems to track exposure and limit breaches
• Generate and present regular risk reports to senior management and stakeholders
• Develop and maintain risk models and analytics to support decision-making
• Develop, review evaluate, and enhance risk management policies and procedures to adapt to changing market conditions
• Stay updated on industry best practices and regulatory requirements related to energy trading risk management
• Participate in cross-functional teams to address specific risk-relate projects and initiatives for energy trading or other related projects
• Other duties as assigned by management

Qualification:

• Bachelor's degree in Finance or a related field
• Proven experience in risk management within the energy trading industry
• Strong knowledge of energy markets, derivatives, and risk assessment techniques
• Understanding of hedging documents familiar with hedging policies
• Proficiency in risk modelling and analytics tools
• Excellence in analytical and problem-solving skills
• Effective communication and presentation abilities
• Ability to work well in a dynamic environment
• Familiarity with relevant regulatory frameworks and compliance requirements

Head of Finance and Administration (Dubai, UAE)

Our client is a luxury business aviation firm with global operations. They specialise in providing VIP customers with all their personal and professional private aviation needs. Our client is seeking a Head of Finance and Administration to be based in their Dubai offices.

Role Purpose

The Head of Finance and Administration will play a critical role in supporting the General Manager in overseeing and managing the financial operations and administrative functions of the company.

Responsibilities

• Managing Finance functions,
• Implementing internal controls,
• Maintaining proper books of accounts,
• Overseeing cost control initiatives,
• Managing company funds and bank accounts,
• Monthly reporting and budget preparation,
• Audit coordination and VAT compliance,
• Payroll processing,
• Inter-company reconciliations.
• Providing support to the General Manager and Group CFO on various projects.

Qualifications

• At least 8 years of experience in a Finance management position, with a proven track record in managerial roles.
• A recognized international qualification and warrant to practice as an Accountant.
• Expertise in financial control, financial reporting, and working in multi-national groups and multi-cultural environments.
• Strong grasp of local fiscal laws, regulations, and payroll processing laws in the UAE.
• Hands-on approach, ability to work independently, and strong teamwork skills.
• Ability to manage multiple tasks and deadlines effectively.
• Experience in the Aviation industry and familiarity with Business Central or Microsoft NAV are advantageous.

Finance and Accounting Manager (Austin, USA)

Our client is an international Energy and Utilities company, they are currently seeking a Finance and Accounting Manager in Austin.

Role Purpose

The Finance and Accounting Manager has responsibilities for annual budget set-up, managing all accounting and finance operations, liquidity management, ensuring tax compliance, and producing financial reports and insights to support management decisions.

The successful candidate will be a business partner in providing critical input, forecasting the future performance of all assets, and proposing mitigation plans in case of deviations from the budget.

Responsibilities:

• Control accounting operation and monthly financial closing with accuracy and timely schedule.
• Oversee and control the company's cash management, liquidity planning and financing/credit facilities compliance.
• Act and manage the F&A team to comply with the DOA (Delegation of Authority) of the company and all related policies and procedures.
• Control the accounting and finance activities to ensure smooth day-to-day transactions, fixed assets control, and reporting, ensuring accuracy and timeliness of all records.
• Set up accounting and finance workflow processes and approval to comply with good governance and internal controls.
• Prepare monthly consolidation financial report (actual) and updated consolidation outlook (forecasting performance) with comprehensive insights and analysis performance and collaborated with related departments/JVs to develop and propose mitigation plans to improve the company group's NPAT outlook when required or deemed necessary.
• Responsible for planning and collaborating with related departments/JVs for timely preparation and submission of company group budgeting, financial reporting (actual and outlook), and analysis per corporate requirements.
• Responsible for ensuring proper group books and records, tax filing of returns, and completion of company audited reports (If applicable).
• Consult the company's FP&A of corporate funding policies and practices to ensure optimal capital structure; align financing structure with the local financial market landscape and the company's corporate requirements.
• Oversee for the company to timely submit monthly management reports to Asset and Liability Management per the company's corporate requirements.
• Ensure all staff are developed, and their career paths are handled appropriately.
• Well-manage ad-hoc assignments if required by a superior.

Qualifications:

• 7-10 years in a similar F&A role
• CPA Qualified with a related Accounting Degree
• IFRS understanding
• Experience of working for an International company
• Timezone flexibility

Enterprise Sales Expert - Telecoms (Remote, Cyprus)

Our client is a leading SMS messaging and voice API Telecoms company with offices in Cyprus, they are seeking an Enterprise Sales Expert to join their remote team.  

The expert in enterprise Sales within the Telecoms industry will have a solid network of international clients, their primary objective will be the acquisition of new clients.

The expert will also likely have experience as an aggregator with many enterprise clients.

Our client will give preference to applicants with experience/ contacts within the gambling and casino industry, perhaps you have previously worked in an affiliate management role?

Responsibilities:

• To bring on board clients with high volumes of international SMS traffic
• Conduct market research (in collaboration with the market research team)
• Promote products at industrial conferences and build long-lasting relationships with brands

Qualifications

• Minimum of 5 years of sales experience in the Telecoms SMS Messaging industry.
• Knowledge of lengthy sales cycle
• Technically adept to understand the industry sector
• International business acumen
• Energy, enthusiasm and drive.
• Ability to travel to events regularly

A2P Account Manager - (Remote, Cyprus)

Our client is a leading SMS messaging and voice API Telecoms company with offices in Cyprus, they are seeking an A2P Account Manager to join their remote team.  

Responsibilities:

• Selling SMS services to new and existing partners.
• Increasing the volume of traffic by bringing new traffic to the channels.
• Increasing the average check/volume within existing channels.
• Carrying out negotiations and meetings with potential and existing customers.
• Preparing commercial offers.
• Providing Regular pricing updates and controlling accounts receivable.
• Regular market analysis.
• Daily analytics of routing, traffic processing quality and margin level.
• Participation in all the major industrial events regularly 

Qualifications

• Previous experience in the A2P market.
• An extensive network within the aggregator world.
• 3–4 years of experience in the telecom industry.
• Fluent English language skills
• Located in Europe or MENA

International Bookkeeper (Remote, South Africa)

Due to our continued expansion, we are on the lookout for a talented International Bookkeeper to join our remote team. If you are looking to further your career in bookkeeping or have previous experience in a similar role, this is the perfect opportunity for you to join our international team.

Atrium is a Global HR Consultancy with registered businesses in the UK and Hong Kong, and a global team of employees, consultants, and associates, who all work from home (totalling c100 people on various contracts full and part-time).

Role Purpose

We seek a highly organised and detail-oriented International Bookkeeper to join our dynamic team. The ideal candidate will have a strong understanding of UK accounting standards and experience working with clients from diverse cultural and business backgrounds.

Our bookkeeping function has grown organically since our inception in May 2017, and we are looking for someone who can take over the bookkeeping role to keep the business functioning well (our bookkeeper is retiring) and spend time enhancing and improving some of our processes and procedures.

Responsibilities

• Invoice Raising: Prepare and issue accurate invoices to clients promptly, ensuring that all relevant details are included and that payments are received promptly. This will be in multiple currencies.
• Supplier Payments: Process payments to suppliers, ensuring that invoices are verified and approved before payment. Multiple currencies.
• Financial Data Entry: Accurately input financial transactions, including invoices, payments, and bank statements in multiple currencies.
• Bank Reconciliation: Prepare and reconcile bank statements.
• Accounts Payable/Receivable: Process accounts payable and receivable transactions, ensuring timely payments and collections.
• VAT Returns: Prepare and submit VAT returns to the UK tax authorities, considering any international VAT implications. (This could be done by our UK Accountants)
• Payroll Processing: Provide the correct information for our payroll providers for processing for UK employees, Hong Kong employees, and Spanish contractors, including calculating bonuses and commission, expenses, and deductions.
• Currency Transactions: Assist with foreign currency transactions, including buying and selling currencies as needed for business operations. 
• Ensure compliance with foreign exchange regulations and maintain accurate records of currency transactions.
• Financial Reporting: Prepare monthly and quarterly financial reports.
• Data Analysis: Analyse financial data to identify trends, anomalies, and potential areas for improvement.
• Compliance: Ensure compliance with UK accounting standards and regulations, including IFRS.
• Client and Colleague Communication: Communicate effectively with clients and colleagues, providing clear and concise financial information, and working within our defined values.

Qualifications

• - Strong proficiency in accounting software, preferably Xero (but could be others, e.g.,
  QuickBooks).
• Excellent attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Strong communication and interpersonal skills.
• Experience working with clients from diverse cultural backgrounds.
• Knowledge of international accounting standards (preferred).

Behaviours 

• Proactive: Take initiative to identify potential issues and propose solutions.
• Continuous improvement: Continuously evaluate existing processes and procedures to identify opportunities for improvement.
• Adaptable: Be open to change and willing to learn new skills and techniques.
• Team Player: Collaborate effectively with colleagues to achieve shared goals.
• Ethical: Adhere to high ethical standards and maintain confidentiality of sensitive
  information.

Sales & Marketing Director - Hospitality (Maldives)

Job Overview

The Sales & Marketing Director is a key leadership position responsible for driving sales and revenue growth for a luxury resort in the Maldives. This role requires a strategic thinker with a proven track record in sales leadership and a deep understanding of the luxury resort hospitality industry.

Organizational Skills, Time Management, and Adaptability

• Prioritization: Effectively allocate time and resources to critical tasks, ensuring deadlines are met without compromising quality.
• Flexibility: Quickly adapt to changing market conditions, customer demands, and internal priorities.
• Efficiency: Streamline processes, eliminate bottlenecks, and optimize workflow to maximize productivity.
• Problem-solving: Analyse complex situations, identify potential challenges, and develop effective solutions.

Business Acumen and Industry Expertise

• Strategic Thinking: Develop and implement comprehensive business strategies aligned with the resort's goals.
• Market Analysis: Stay informed about industry trends, competitor activities, and customer preferences.
• Financial Acumen: Understand financial performance metrics, budgeting, and revenue management.
• Brand Building: Articulate the resort's unique value proposition and communicate it effectively to target audiences.

Sales and Customer Service

• Relationship Building: Establish strong relationships with clients, partners, and stakeholders.
• Negotiation: Achieve mutually beneficial agreements while protecting the resort's interests.
• Customer Focus: Deliver exceptional customer experiences and build loyalty.
• Sales Performance: Consistently exceed sales targets and contribute to revenue growth.

Adaptability to Island Life

• Resilience: Thrive in a dynamic and often isolated environment.
• Open-Mindedness: Embrace different cultures and lifestyles.
• Self-sufficiency: Be able to manage personal affairs and responsibilities independently.