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Permanent
Malaysia
Posted 4 years ago

Linguist Team Lead (Kuala Lumpur, Malaysia)

OUR CLIENT IS OPEN TO APPLICANTS FROM OVERSEAS Our client is a dynamic, fast moving organization that specializes in providing services for trading in the financial markets. With 1000+ employees, they have grown fast since their formation in 2008. They are looking to hire a Linguist Team Lead to lead and mentor local copywriters/translators ​​while integrating creativity with professionalism, being technologically savvy, and a language fluency upkeep, including but not limited to the management of linguistic quality. The Linguist Team Lead will also be the team’s go-to person when a translator has a linguistic question while working closely with localisation project managers. Responsibilities
  • Supervising, monitoring, and managing translators to ensure the quality of the translation in different languages
  • Maintaining the localisation glossaries and style guides and keeping them up-to-date and audience-appropriate
  • Identify team needs and provide coaching, hold training sessions to stay up to date with the latest translation techniques, and create development plans
  • Manage and introduce new methods for translations tools, systems, and QA checking tools
  • Collaborating with content creation and product teams to ensure that language requirements are understood and supported, both from technical and linguistic perspectives
  • Evaluate the performance of team members and provide feedback; assist HOD in evaluations and update HOD about team performance
  • Support HOD with the hiring process and training new team members
  • Assist HOD to set goals and targets for the Local copywriter’s team
  • Developing and measuring the individual skills of team members and creating a team structure that allows flexibility
  • Organising the workflow according to the required targets to guarantee optimum results
  • Overseeing the workflow to identify and address points of development
  • Ensure quality and timeliness of the delivery and compliance with set procedures and SLAs
  • Manage and oversee the resolution of product-related queries to ensure proper internationalisation of the companies’ products
  • Work closely with the Vendor manager to ensure outsource linguists are following the same process and workflows for better quality
Qualifications
  • Bachelor’s degree in translation, linguistics, or any related field
  • 3+ years of relevant experience
  • Experience in localisation project management
  • Experience with LQA projects is also a plus
  • Fluent in English (writing and speaking)
  • Familiarity with TMS and CAT tools
  • Familiarity with CMS and/or Jira is an advantage

Job Features

Job CategoryMedia and Communication, Operations, Program and Project Management
Salary / Hourly RateAttractive
Job TypePermanent
Start DateImmediately

Linguist Team Lead (Kuala Lumpur, Malaysia) OUR CLIENT IS OPEN TO APPLICANTS FROM OVERSEAS Our client is a dynamic, fast moving organization that specializes in providing services for trading in the f...

Permanent
Malaysia
Posted 4 years ago

Copywriter  - Thai (Kuala Lumpur, Malaysia)

OUR CLIENT IS OPEN TO APPLICANTS FROM OVERSEAS Our client is a dynamic, fast moving organization that specializes in providing services for trading in the financial markets. With 1000+ employees, they have grown fast since their formation in 2008. They are looking to hire a Copywriter (Thai) to produce and translate marketing and product UI content to engage current Thai clients and assist with the acquisition of new clients in the Thai market. Responsibilities 1. Write original, engaging, error-free content that reflects the company’s voice, across several digital media platforms, including social media, landing pages, ad banners, email marketing, website, blogs. 2. Translate/transcreate content from English to Thai as required from various departments. 3. Review, proofread and approve final Thai content across all channels. 4. Maintain and update Thai glossary and style guide with relevant keywords. 5. Write copy for AB testing of Google ads, campaign landing pages, App store & Google Play pages for acquisition. 6. Write and/or translate search engine optimized content for our client's website and marketing campaigns. 7. Carry out quality testing on outsourced Thai content. 8. Provide suggestions for culture adaptation for produced assets in the country or region Qualifications • Bachelor’s degree or equivalent experience in communications, marketing, linguistics, or translation. • At least 3 years of working experience in copywriting and/or translation or a related field is required. • Previous experience with SEO tools and concepts. • Fluent in both English and Thai (writing and speaking). • Familiarity with CMS and CAT tools is an advantage. • Knowledge of social media best practices. Soft Skills:

Job Features

Job CategoryMarketing, Media and Communication
Salary / Hourly RateAttractive
Job TypePermanent
Start DateImmediately

Copywriter  – Thai (Kuala Lumpur, Malaysia) OUR CLIENT IS OPEN TO APPLICANTS FROM OVERSEAS Our client is a dynamic, fast moving organization that specializes in providing services for trading i...

Senior Localisation Project Manager (Kuala Lumpur, Malaysia)

OUR CLIENT IS OPEN TO APPLICANTS FROM OVERSEAS Our client is a dynamic, fast moving organization that specializes in providing services for trading in the financial markets. With 1000+ employees, they have grown fast since their formation in 2008. They are looking to hire a Senior Localisation Project Manager to lead and mentor Localisation Project Managers/Coordinators, to manage localisation projects, work closely with stakeholders and oversee end-to-end localisation workflows, including but not limited to the management of linguistic, technical, and visual quality Responsibilities
  • Lead the team of Localisation Project Managers and Vendor Managers, assigning tasks and delegating duties
  • Identify team needs and provide coaching, train new localisation project and vendor managers, and create development plans
  • Evaluate performance of team members and provide feedback; assist HOD in evaluations and update HOD about team performance
  • Support HOD in the recruitment of new team localisation project and vendor managers
  • Assist HOD to set goals and targets for the localisation project management team
  • Manage and troubleshoot issues in department’s translation management system and other tools
  • Manage translation and localisation projects requested by (internal) customers
  • Manage project available resources, schedules, deadline and risks
  • Ensure quality and timeliness of the delivery and compliance with set procedures and SLAs
  • Manage stakeholders and (internal) customers’ exceptions and requirements in order to meet set expectations
  • Manage and maintain department assets (Glossaries, TM and Style Guides)
  • Manage and oversee the resolution of product related queries to ensure proper internationalisation of the companies’ products
  • Provide regular project status reports and utilise databases, spreadsheets and various tools to track localisation projects
  • Oversee the accuracy of department’s cost recording in Jira and assist Vendor Manager with monthly vendor payment reports
Qualifications
  • Bachelor’s degree in Business Administration, Marketing or equivalent
  • Minimum 3 years of experience in Localisation Project Management
  • Experience in vendor management is a plus
  • Experience with LQA projects is also a plus
  • Fluent in English (writing and speaking)
  • Familiarity with TMS and CAT tools
  • Familiarity with CMS and/or Jira is an advantage

Job Features

Job CategoryOperations, Program and Project Management
Salary / Hourly RateAttractive
Job TypePermanent
Start DateImmediately

Senior Localisation Project Manager (Kuala Lumpur, Malaysia) OUR CLIENT IS OPEN TO APPLICANTS FROM OVERSEAS Our client is a dynamic, fast moving organization that specializes in providing services for...

Permanent
Gibraltar, Gibraltar
Posted 4 years ago

Dutch Customer Operations Executive (Gibraltar)

Our client is the one of the world’s most popular online gaming operators and they are looking to add a Dutch Customer Operations Executive to their team in Gibraltar.

Role Purpose

To ensure the service given to B2C and B2B customers is of the highest standard in the industry while maximising their Life Time Value through excellent customer service and daily operational checks and verification.

Responsibilities

  • Maintain the highest standard of quality and quantity of responses on all Customer Operation-related topics and aspects of the role – i.e. general account queries, gameplay, payment info and checks, withdrawal checks, Responsible Gaming and Regulatory Compliance, Anti-Money laundering and Under-Age prevention checks with external agencies.
  • Perform conversion/retention efforts through promotions, events, bonus offers and various outbound projects via telephone, chat and email.
  • Handling all customer-related queries via all contact channels (telephone, chat and emails) and escalate sensitive cases according to set procedures.
  • Analyse and investigate accounts raised to relevant Operation Queues/Reports and take relevant actions on such accounts as required.
  • Perform daily documents checks and deal with negotiations, legal threats, prevention of charge backs and settlement on member accounts as required by both lines of business.
  • Carry out daily AML and Under-Age checks and take appropriate actions as required.
  • Work according to established standards and liaise with the Fraud Dept. in GIB on all Risk related issues (RM deposit declines and/or Chargebacks).
  • Work as part of the Dutch Team alongside the Dutch Team Leader, Supervisors and Fraud/Support Teams in the relevant operational location.
  • More experienced representatives may be asked to assist with mentoring new team members.
  • Perform additional tasks as required by the Team Leader, Supervisor, Customer Relations Managers, Operations Managers or HOD.
 

Qualifications:

  • Native level of fluency in Dutch and excellent command of English, both verbal and written.
  • Previous proven Customer Service experience.
  • Excellent communication skills and customer focus.
  • Computer literacy and internet know-how/skills.
  • High level of intelligence, reasoning and analytical ability.
  • Ability to comprehend and analyse financial/statistical data.
  • Good negotiation skills and approachable nature.
  • Confident verbal communicator and ability to make decisions.
  • Strong team player, confident and flexible when required.
  • Excellent organisation skills with the ability to meet deadlines.
  • Prioritisation skills.
  • Ability to work under pressure.
  • Willingness to work outside of set business hours – for example, late nights and weekends.
Additional Desired skills:
    • Experience in Fraud or Risk Management.
    • Experience in the Online Gaming Sector.
    • Knowledge of CRM systems
    • Sales Experience.
    • Diplomacy.
    • Ability to go the extra mile.
    • Responsible Gaming experience.

Job Features

Job CategoryOperations, Support
Salary / Hourly RateAttractive
Job TypePermanent
Start DateImmediately

Dutch Customer Operations Executive (Gibraltar) Our client is the one of the world’s most popular online gaming operators and they are looking to add a Dutch Customer Operations Executive to their t...

Permanent
United States, USA, USA - NYC
Posted 4 years ago

Sales Development Representative (New York City, United States)

Our client is an up and coming name in the ecommerce and digital marketing sphere.  Their signature product is revolutionising their customer journey by uncovering and preventing all the hidden factors interacting with eCommerce visitors. Role Purpose To support the growth marketing and sales executives developing leads that turn into sales. The new hire will work on inbound marketing inquiries to nurture and develop leads to a point where they are ready for active sales executive involvement. Responsibilities
  • Prospect and BANT qualify potential customers, leveraging various sales and lead generation tools.
  • Weekly review of leads developed, new leads added and any customer intelligence; keep records and generate reports on all phases of activities.
  • Keep informed on new products, services, and other general information of interest to customers, through successful completion of sales training and self-study.
  • Display self-discipline and focus to effectively manage an intense and high volume business; strong time management skills.
  • Achieve or exceed daily, weekly, monthly and quarterly goals and production levels as defined by marketing management.
  • Generating demand and nurturing accounts through a clearly defined qualification process.
  • Qualifying inbound leads coming from a variety of marketing programs.
  • Utilize growth hacking tactics to reach audience at scale.
  • Growing your product and industry knowledge for personal and professional growth.
Qualifications
  • You’ve already proven your sales or marketing expertise in B2B phone sales/lead nurturing helping to drive sales for other SaaS-based technology solution providers.
  • Previous industry experience working in a similar role for an enterprise corporation selling business-critical applications, SaaS experience a plus!
  • You’re the definition of a self-starter and a problem-solver.
  • Experience in cold calling, building a pipeline and client relationship building.
  • You’re resourceful and ruthlessly pragmatic.
  • Industry experience in eCommerce - a major advantage.
  • Excellent written and verbal communication skills.
  • You have experience working with CRM tools (Salesforce.com and HubSpot preferred).
  • BA/BS Degree or equivalent higher education.

Job Features

Job CategorySales
Salary / Hourly RateAttractive
Job TypePermanent
Start DateImmediately

Sales Development Representative (New York City, United States) Our client is an up and coming name in the ecommerce and digital marketing sphere.  Their signature product is revolutionising their cu...

Permanent
Gibraltar, Gibraltar
Posted 4 years ago

Head of Safer Gambling Operations (Gibraltar)

Our client is the one of the world’s most popular online gaming operators and they are looking to add a Head of Safer Gambling Operations to their Customer Safety and Due Diligence team in Gibraltar.  

Role Purpose:

Responsible for the overall operations of the Safer Gambling Team, in order to maintain compliance with our client's social responsibility policies and all relevant regulatory requirements.

Responsibilities

  • Responsible for the overall operations of the Safer Gambling Team.
  • Reporting and monitoring of various Safer Gambling processes and procedures through robust auditable processes.
  • Identify areas of Safer Gambling risk to develop and implement measures to address such items as well as launch new initiatives
  • Fine-tuning of pro-active algorithm-based tool used to identify players exhibiting behaviour that may indicate potential signs of gambling-related harm
  • Working with data analysts to assess the effectiveness of our client's Safer Gambling policies, processes and interactions.
  • Ensure effective accurate documentation and record-keeping of Safer Gambling processes.
  • Reviewing/amending manuals and existing procedures, as related to Responsible Gambling and compliance in all regulated markets.
  • Handling of & providing guidance on escalated disputes as required to investigate and determine the most appropriate action to take.
  • A focal point for internal escalation of Safer Gambling compliance matters.
  • Key stakeholder in the implementation of new policies, procedures & regulatory requirements.
  • Research and preparation of case studies/presentations for training purposes, audits & ADR’s.
  • Identifying key training needs and overseeing Safer Gambling training content and delivery including collaborating with external organisations when required.
  • Liaising with other company sites and departments, internal/external as required.
  • Developing and maintaining relationships with 3rd party organizations in the Safer Gambling field.
  • Any other tasks assigned by line management.

Qualifications

  • Minimum of 5 years practical experience working for a regulated gambling operator, specializing in Safer Gambling, player protection, or a comparable background.
  • Detailed knowledge of the LCCP and guidance notes of relevant licensing authorities relating to Safer Gambling and customer interactions.
  • Knowledge of best practices in social responsibility for remote gambling.
  • Strong communication skills, with the ability to communicate and gain the respect of all levels of management and staff.
  • Proficient in MS Office applications.
  • Reasoning and analytical ability in order to make decisions.
  • Good assessment of situations under stressful circumstances.
  • Excellent organisational and prioritisation skills.
  • Experience in providing detailed case reviews, presentations and analytical data.
  • Must be adaptable to changing procedures and be able to work with various stakeholders.
  • Able to work under pressure and to deadlines.
  • Diplomatic, flexible and approachable.
  • Strong leadership skills.
  • Strong attention to detail.
  • Patient, proactive, responsible and reliable.

Job Features

Job CategoryLegal, Management, Operations
Salary / Hourly RateAttractive
Job TypePermanent
Start DateImmediately

Head of Safer Gambling Operations (Gibraltar) Our client is the one of the world’s most popular online gaming operators and they are looking to add a Head of Safer Gambling Operations to their Custo...

Permanent
Malaysia
Posted 4 years ago

UX Researcher (Kuala Lumpur, Malaysia)

OUR CLIENT IS OPEN TO APPLICANTS FROM OVERSEAS Our client is a dynamic, fast moving organization that specializes in providing services for trading in the financial markets. With 1000+ employees, they have grown fast since their formation in 2008. They are looking to hire a UX Researcher to join their Kuala Lumpur Offices.

Responsibilities

  • Work closely with cross-functional teams to identify & execute research
  • Conduct research using a wide variety of methods, and interpret analysis through the lens of UX, HCI, and social science
  • Work cross-functionally with design, product management, content strategy, engineering and marketing
  • Communicate results and illustrate suggestions in compelling and creative ways
  • Facilitating the product vision by researching, conceiving, sketching, prototyping and user-testing experiences for digital products

Qualifications 

  • Ability to design and execute qualitative and quantitative research using different methods and techniques based on project goals and timelines
  • Research skills to uncover and investigate unmet needs (e.g. group and 1:1 interview facilitation skills, ethnographic skills, JTBD, journey mapping, design heuristic evaluation, etc.)
  • Research expertise to help teams design meaningful and usable solutions (e.g. lead ideation sessions, conduct concept resonance and feedback research, etc.)
  • Business expertise: ability to understand business drivers and provide research consultation
  • Ability to work with partners and data from product management, design, engineering, and analytics to help teams find answers and generate revelatory insights
  • Synthesis expertise—ability to get to the “so what”; surfacing fresh insights and opportunity areas from research
  • Ability to challenge traditional assumptions about UX Design and Research – seeking out, inventing, testing and sharing new directions and technologies
  • Entrepreneurial and curious mindset, strong communication and interpersonal skills
  • 4-6 years of proven experience conducting/leading Design Research/ User Experience Research efforts
  • Bachelors and/or Masters in Design, Human Factors, Psychology, and/or related field highly preferred

Job Features

Job CategoryFinance, Research
Salary / Hourly RateAttractive
Job TypePermanent
Start DateImmediately

UX Researcher (Kuala Lumpur, Malaysia) OUR CLIENT IS OPEN TO APPLICANTS FROM OVERSEAS Our client is a dynamic, fast moving organization that specializes in providing services for trading in the financ...

Permanent
Malaysia
Posted 4 years ago
Senior Market Analyst OUR CLIENT IS OPEN TO APPLICANTS FROM OVERSEAS Our client is a dynamic, fast moving organization that specializes in providing services for trading in the financial markets. With 1000+ employees, they have grown fast since their formation in 2008. They are looking to hire a Senior Market Analyst to join the Operations team in their Kuala Lumpur Offices. The Market Analyst will be a part of our client's Research Lab & will be working with the Market Intelligence team. The primary function of this role would be to continuously scan the industry to monitor market trends & competitive activities by the means of secondary research and create insightful reports that will help different business areas craft informed decisions.

Responsibilities

  • Conduct primary and secondary research and data collection using various paid & public sources;
  • Produce comprehensive analysis, synthesize and explain key market trends, advice on appropriate market strategies
  • Conduct and write research for reports and bulletins using both primary and secondary research to meet research schedules
  • Coordinate information requests from internal stakeholders
  • Provide significant input and suggestions to research plans as well as deliverable schedules;
  • Liaise with the broader team to develop knowledge and share research methodologies.

Qualifications

  • Minimum of 2 years job experience in a CFD Broker, market research firm, a market intelligence division of a fintech company or a consultancy focused on fintech
  • Minimum university or college degree, BA, BSc or equivalent
  • Good understanding of the CFD industry
  • Ability to detect trends and patterns of information
  • Ability to work well with tight schedules and complex team structures
  • Ability to work independently and collaboratively
  • Excellent team player with strong execution & implementation skills
  • Good presentation skills
  • Good phone interview skills
  • strong Excel and PowerPoint skills

Job Features

Job CategoryFinance, Operations, Research
Salary / Hourly RateAttractive
Job TypePermanent
Start DateImmediately

Senior Market Analyst OUR CLIENT IS OPEN TO APPLICANTS FROM OVERSEAS Our client is a dynamic, fast moving organization that specializes in providing services for trading in the financial markets. With...

Permanent
Malaysia
Posted 4 years ago

Research Analyst (Kuala Lumpur, Malaysia)

OUR CLIENT IS OPEN TO APPLICANTS FROM OVERSEAS Our client is a dynamic, fast moving organization that specializes in providing services for trading in the financial markets. With 1000+ employees, they have grown fast since their formation in 2008. They are looking to hire a Research Analyst to join their Kuala Lumpur Offices. In this business-critical position, the Research Analyst is expected to be involved in the end-to-end research process, working with a vast amount of data related to customers experience, competitors activities and any other topics where applicable.

Responsibilities

  • Organization and participation in all stages of the research process including research briefing preparation, defining the population & research tools, gathering and analyzing market data & customer insights, conducting interviews etc.
  • Conduct and utilizing existing methods of research from customer surveys, interviews to usability testing, in-depth analysis, focus group discussion and others.
  • Communicate with external agencies to conduct and analyze research where applicable.
  • Extract and analyse multiple data sources and turn them into meaningful business insights.
  • Monitor and quantify the effectiveness of customer journeys.
  • Produce regular reporting and periodic research into key consumer and competitor segments.
  • Explore approaches to improving knowledge management in the organization.
  • Document the research results and maintain the knowledge base.

Qualifications

In order to succeed in this Research Analyst role, you must have a strategic and analytical mindset with a winning mentality, able to cope up with a fast-paced environment with high attention to detail while being adaptive toward change.
  • Good understanding of the CFD industry
  • Knowledge and track record of successfully working with customer operational and experience data (e.g. NPS, CSAT, CES, etc.)
  • Strong Excel and SQL skills required (macros, master pivot tables, VLOOKUP, etc.)
  • Proficiency in working with datasets to extract, manipulate and analyze customer data.
  • Understanding of research methodology including survey design
  • Experience with survey/Voice of the Customer platforms (e.g. Qualtrics, SurveyMonkey, FocusVision, etc.), survey analysis tools (e.g. SPSS, Displayr, Q, etc.) and CRM platforms (e.g. Salesforce etc.) will be an added advantage
  • Ability to apply statistical techniques such as correlation and regression
  • Excellent analytical and problem-solving skills
  • Demonstrated intellectual curiosity and ability to learn quickly; high levels of self-motivation and attention to detail; project managing multiple priorities with competing deadlines.

Job Features

Job CategoryAdministrative, Finance, Research
Salary / Hourly RateAttractive
Job TypePermanent
Start DateImmediately

Research Analyst (Kuala Lumpur, Malaysia) OUR CLIENT IS OPEN TO APPLICANTS FROM OVERSEAS Our client is a dynamic, fast moving organization that specializes in providing services for trading in the fin...

Permanent
Malaysia
Posted 4 years ago

Office Coordinator (Labuan, Malaysia)

Our client is a dynamic, fast moving organization that specializes in providing services for trading in the financial markets. With 1000+ employees, they have grown fast since their formation in 2008.
They are looking to hire an Office Coordinator for their Labuan Offices.
The Office Coordinator's job is to supervise the Office Administration scope (building management, facilities, assets, telecommunication procurement, events, finance and generals services) by providing excellent services, practical solutions and proactive support to the stakeholders and employees.

Responsibilities:

  • Create and maintain policies and procedures for all Office Administration activities & ensure all Office Administration services are properly carried out as according to the Admin policy.
  • Plan, collaborate and supervise team members to ensure all tasks and duties are performed timely and accurately.
  • Manage and maintain office space/ facilities, ensuring that it is a conducive working environment, by providing high standards of services at all possible times.
  • Manage relationships with landlords, vendors, and all service providers to provide quality and timely service, and to provide effective solutions.
  • Manage internal travel desk, and provide the best possible & cost-effective options for any Business Trips / Events.
  • Manage day-to-day operations of the facilities (recycling, general repairs, safety etc.)
  • Manage and monitor accounts, billings, procurement activities and payments. Collaborate with Finance Department accordingly when needed.
  • Manage budget & cash flows for the Company.
  • Manage office equipment & inventory, and to provide scheduled repair and maintenance work, as required.
  • Collaborate with IT admins to maintain servers, desktops and other equipment.
  • Collaborate with HR to plan and execute business trips and Company events.
  • Proactively evaluate and recommend cost-saving projects with input from stakeholders, to ensure savings and services are at the expected standards.
  • Planning and preparation for Office Administration prevention and recovery plans, ie. inclusive of emergency response plans, needs, and to ensure downtime is minimized.
  • Preparation of Office Admin-related reports, analyzing data, and identifying solutions.

Qualifications

  • Bachelor's Degree preferred.
  • At least 3 years experience in Office Administration,
  • Excellent communication & interpersonal skills with attention to detail.
  • Ability to manage, forecast and prioritize multiple projects simultaneously with attention to detail.
  • Comfortable being the to-go person for any Office Admin-related matters, people skills are needed.
  • Proactive, highly motivated and highly reliable.
  • Ability to influence stakeholders, build strong relationships, negotiation skills and credibility with leaders and employees.
  • Good business acumen.
  • Adaptability to change / fast-paced environment.

Job Features

Job CategoryAdministration, Administrative, Operations
Salary / Hourly RateAttractive
Job TypePermanent
Start DateImmediately

Office Coordinator (Labuan, Malaysia) Our client is a dynamic, fast moving organization that specializes in providing services for trading in the financial markets. With 1000+ employees, they have gro...

Permanent
Malaysia
Posted 4 years ago

Compliance Officer (Labuan, Malaysia)

Our client is a dynamic, fast moving organization that specializes in providing services for trading in the financial markets. With 1000+ employees, they have grown fast since their formation in 2008.
They are looking to hire a Compliance Officer for their Labuan Offices.
The Compliance Team is an essential component of the companies second line of defence risk framework. Our client advises the the Business Teams with respect to compliance with regulatory requirements and the companies’ policies, and they monitor and test the companies Teams' adherence to those requirements and policies to provide assurance to senior management and shareholders. This role will be in Labuan to work closely with our client's local team but also with Compliance teams in the Company Group and other departments in the company to support the compliance for its African operation.

Responsibilities

  • Provide consultation, guidance, training and testing regarding regulatory requirements in Labuan
  • Monitor and communicate regulatory amendments and the associated impact to policies, programs, and business unit processes and procedures
  • Complete special compliance projects as assigned and needed.
  • Communicate and escalate issues, as appropriate, and provide periodic updates to Group Head of Compliance and Regional Senior Management
  • Ensuring that all required reports are filed with the competent authorities on a timely manner
  • Ensuring that local and global tax and outsourcing requirements are fulfilled by proper monitoring and documentation of the business
  • Draft and review management reports to the board of directors and to group companies, including documenting meeting minutes and company decisions
  • Assist in the formulation of policies and procedures for the purposes of the execution of client orders and risk management, and monitor/ensure the prompt, fair and expeditious execution of client orders

Qualifications

  • Holder of a University degree
  • Minimum 3 years of relevant compliance experience
  • A commercial mindset
  • Excellent written and verbal communication skills in English
  • Experience with Labuan regulatory framework
  • Experience in FX/CFD sector

Job Features

Job CategoryAccounting, Finance, Legal
Salary / Hourly RateAttractive
Job TypePermanent
Start DateImmediately

Compliance Officer (Labuan, Malaysia) Our client is a dynamic, fast moving organization that specializes in providing services for trading in the financial markets. With 1000+ employees, they have gro...

Permanent
Gibraltar, Gibraltar
Posted 4 years ago

Swedish Customer Operations Executive (Gibraltar)

Our client is the one of the world’s most popular online gaming operators and they are looking to add a Swedish Customer Operations Executive to their team in Gibraltar.

Role Purpose

To ensure the service given to B2C and B2B customers is of the highest standard in the industry while maximising their Life Time Value through excellent customer service and daily operational checks and verification.

Responsibilities

  • Maintain the highest standard of quality and quantity of responses on all Customer Operation-related topics and aspects of the role – i.e. general account queries, gameplay, payment info and checks, withdrawal checks, Responsible Gaming and Regulatory Compliance, Anti-Money laundering and Under-Age prevention checks with external agencies.
  • Perform conversion/retention efforts through promotions, events, bonus offers and various outbound projects via telephone, chat and email.
  • Handling all customer-related queries via all contact channels (telephone, chat and emails) and escalate sensitive cases according to set procedures.
  • Analyse and investigate accounts raised to relevant Operation Queues/Reports and take relevant actions on such accounts as required.
  • Perform daily documents checks and deal with negotiations, legal threats, prevention of charge backs and settlement on member accounts as required by both lines of business.
  • Carry out daily AML and Under-Age checks and take appropriate actions as required.
  • Work according to established standards and liaise with the Fraud Dept. in GIB on all Risk related issues (RM deposit declines and/or Chargebacks).
  • Work as part of the Swedish Team alongside the Swedish Team Leader, Supervisors and Fraud/Support Teams in the relevant operational location.
  • More experienced representatives may be asked to assist with mentoring new team members.
  • Perform additional tasks as required by the Team Leader, Supervisor, Customer Relations Managers, Operations Managers or HOD.
 

Qualifications:

  • Native level of fluency in Swedish and excellent command of English, both verbal and written.
  • Previous proven Customer Service experience.
  • Excellent communication skills and customer focus.
  • Computer literacy and internet know-how/skills.
  • High level of intelligence, reasoning and analytical ability.
  • Ability to comprehend and analyse financial/statistical data.
  • Good negotiation skills and approachable nature.
  • Confident verbal communicator and ability to make decisions.
  • Strong team player, confident and flexible when required.
  • Excellent organisation skills with the ability to meet deadlines.
  • Prioritisation skills.
  • Ability to work under pressure.
  • Willingness to work outside of set business hours – for example, late nights and weekends.
Additional Desired skills:
    • Experience in Fraud or Risk Management.
    • Experience in the Online Gaming Sector.
    • Knowledge of CRM systems
    • Sales Experience.
    • Diplomacy.
    • Ability to go the extra mile.
    • Responsible Gaming experience.

Job Features

Job CategorySupport
Salary / Hourly RateAttractive
Job TypePermanent
Start DateImmediately

Swedish Customer Operations Executive (Gibraltar) Our client is the one of the world’s most popular online gaming operators and they are looking to add a Swedish Customer Operations Executive to the...

Permanent
Gibraltar, Gibraltar
Posted 4 years ago

Danish Customer Operations Executive (Gibraltar)

Our client is the one of the world's most popular online gaming operators and they are looking to add a Danish Customer Operations Executive to their team in Gibraltar.

Role Purpose

To ensure the service given to B2C and B2B customers is of the highest standard in the industry while maximising their Life Time Value through excellent customer service and daily operational checks and verification.

Responsibilities

  • Maintain the highest standard of quality and quantity of responses on all Customer Operation-related topics and aspects of the role – i.e. general account queries, gameplay, payment info and checks, withdrawal checks, Responsible Gaming and Regulatory Compliance, Anti-Money laundering and Under-Age prevention checks with external agencies.
  • Perform conversion/retention efforts through promotions, events, bonus offers and various outbound projects via telephone, chat and email.
  • Handling all customer-related queries via all contact channels (telephone, chat and emails) and escalate sensitive cases according to set procedures.
  • Analyse and investigate accounts raised to relevant Operation Queues/Reports and take relevant actions on such accounts as required.
  • Perform daily documents checks and deal with negotiations, legal threats, prevention of charge backs and settlement on member accounts as required by both lines of business.
  • Carry out daily AML and Under-Age checks and take appropriate actions as required.
  • Work according to established standards and liaise with the Fraud Dept. in GIB on all Risk related issues (RM deposit declines and/or Chargebacks).
  • Work as part of the Danish Team alongside the Danish Team Leader, Supervisors and Fraud/Support Teams in the relevant operational location.
  • More experienced representatives may be asked to assist with mentoring new team members.
  • Perform additional tasks as required by the Team Leader, Supervisor, Customer Relations Managers, Operations Managers or HOD.
 

Qualifications:

  • Native level of fluency in Danish and excellent command of English, both verbal and written.
  • Previous proven Customer Service experience.
  • Excellent communication skills and customer focus.
  • Computer literacy and internet know-how/skills.
  • High level of intelligence, reasoning and analytical ability.
  • Ability to comprehend and analyse financial/statistical data.
  • Good negotiation skills and approachable nature.
  • Confident verbal communicator and ability to make decisions.
  • Strong team player, confident and flexible when required.
  • Excellent organisation skills with the ability to meet deadlines.
  • Prioritisation skills.
  • Ability to work under pressure.
  • Willingness to work outside of set business hours – for example, late nights and weekends.
Additional Desired skills:
    • Experience in Fraud or Risk Management.
    • Experience in the Online Gaming Sector.
    • Knowledge of CRM systems
    • Sales Experience.
    • Diplomacy.
    • Ability to go the extra mile.
    • Responsible Gaming experience.

Job Features

Job CategorySupport
Salary / Hourly RateAttractive
Job TypePermanent
Start DateImmediately

Danish Customer Operations Executive (Gibraltar) Our client is the one of the world’s most popular online gaming operators and they are looking to add a Danish Customer Operations Executive to t...

Permanent
Germany
Posted 4 years ago

Secondary Psychology Teacher (Cologne, Germany)

Our client is a top International school in Cologne, Germany.  They are currently looking to hire an additional Secondary Psychology Teacher.

Responsibilities

• To always act in the best interests of pupils. • To support the school’s ethos and aims. • To act in accordance with school policy and the school’s Code of Conduct • To teach an approximately 80% teaching timetable, with 20% of time dedicated to preparation. • To maintain the highest standards of practice in planning, preparation, monitoring, assessment, reporting and feedback, in accordance with school and departmental policy. • To employ teaching, learning and assessment strategies that meet pupils’ individual needs and support differentiated learning. • To create clear, challenging and achievable expectations for pupils. • To create a secure learning environment, based on mutual trust and respect, in which pupils feel safe to explore and take risks. • To ensure that all pupils make progress relative to their prior attainment and potential. • To maintain a stimulating and well-maintained learning environment, paying due care and attention to the quality of resources and display • To maintain thorough and current knowledge in the subject area(s) taught. • To maintain a full overview of curriculum developments. • To engage fully with professional learning opportunities, including INSET, working groups and professional learning communities, even where these fall outside core school hours. • To work collaboratively and support the professional learning of colleagues. • To engage with evidence and research to direct improvements in teaching and learning. • To be genuinely reflective towards one’s practice and pursue consistent improvement. • To engage fully with structures that support professional learning, including appraisal and observations. • To make an active contribution to the ongoing improvement of policies and procedures of the school. • To attend and contribute to meetings, for example, staff meetings, Parents’ Evenings, departmental meetings, and individual parent meetings. Administrative Responsibilities • To complete all administrative tasks in a timely manner, in accordance with school and departmental policy. This includes the writing of reports, keeping of registers and maintenance of pupil data. • To ensure that communication with parents is carried out in a professional and timely manner. • To take all reasonable steps to ensure a safe environment for staff, pupils and visitors. • To carry out an appropriate share of the collective staff responsibility to cover absent colleagues. • To carry out a share of supervisory duties in accordance with the published rotas. • To contribute to the extracurricular activities program and other aspects of enrichment within the school, including after-school clubs, school trips and events. These may be held after school, at the weekend or on holiday dates. • To attend all school functions relating to teaching year groups or other year groups as part of the whole school program. • To assist with examination invigilation of internal and external examinations. • To take shared responsibility for the tidiness of communal areas. • To undertake any reasonable request from the school management, in line with your professional role and level of responsibility, to ensure the efficient and effective operation of the school.

Qualifications

  • All applicants should hold a valid teaching qualification.
  • Our client will consider a degree in education (e.g. B.Ed./ M.Ed./Lehramt), or postgraduate teaching certificate (e.g. PGCE) as valid.
  • Previous Psychology Teacher Experience

Job Features

Job CategoryEducation
Salary / Hourly RateAttractive
Job TypePermanent
Start DateImmediately

Our client is a top International school in Cologne, Germany.  They are currently looking to hire an additional Secondary Psychology Teacher.  

Permanent
Thailand
Posted 4 years ago

Mobile Developer (Bangkok, Thailand)

Our client is a leading International Insurance and Financial Services firm in Bangkok, Thailand. They are looking to hire a Mobile Developer, responsible for translating code into the user-friendly application. They collaborate with internal team to develop functional mobile applications while working in a fast-paced environment. The Mobile developer will be responsible for developing application programming interface (APIs) to support mobile functionality or working in Existing APIs while keeping up to date with terminology, concept and best practice for coding mobile apps.

Responsibilities

  • Application Development Partner with IT team to prepare and program various projects related to latest Mobile technologies.
  • App Life-Cycle Deliver across the entire app life cycle from concept, design, build, deploy, test and release to app stores and support.
  • Back-End Understand back-end system/services to access when building out fronts for testing.
  • Code Review Participate in code reviewing to ensure the creation of high-quality, robust code.
  • Requirement Gathering Collaborate with other business units/employees to gather end-user requirements for projects

Qualifications 

  • A bachelor’s degree in a relevant field.
  • Minimum of 5 years in mobile application development experience.
  • A portfolio of professional work for mobile platforms.
  • Experience in iOS and Android development platforms.
  • Experience developing native Android apps, Android SDK and Android studio.
  • Strong analytical, problem-solving skills.
  • Experience with third-party libraries and APIs.
  • Familiarity with OOP design principles.
  • Possess a deep knowledge of iPhone and Android frameworks.
  • Deliver state of the art iOS & Android mobile experience across the different functions.
  • Fluent in English Language, written and verbal.

Job Features

Job CategoryInformation Technology
Salary / Hourly RateAttractive
Job TypePermanent
Start DateImmediately

Mobile Developer (Bangkok, Thailand) Our client is a leading International Insurance and Financial Services firm in Bangkok, Thailand. They are looking to hire a Mobile Developer, responsible for tran...