Quality Assurance Specialist - Global (Kuala Lumpur, Malaysia)

Our client is a dynamic, fast moving organization that specializes in providing services for trading in the financial markets. With 1000+ employees, they have grown fast since their formation in 2008. They are looking for a Quality Assurance Specialist to handle all types of training and quality assurance within the company, as well as participation in process improvements that support continuous improvement in the organisation. Quality Assurance includes monitoring and analysing the interactions between support and clients to ensure customer support team members are performing to standard. The TQA specialist then needs to take feedback from Quality Assurance and Training to pioneer interventions that foster continual organisational improvement.

Responsibilities

• Improve and maintain a high quality of customer service by conducting quality assurance audits, analyzing results, providing coaching, recommendations for process improvements, product improvements, recommendations for improvements to the knowledge base and training material; • Enhance employees’ skills, performance, productivity, and quality of work; • Monitor all inbound and outbound client communication channels according to the QA template; • Verify customer service results by measuring skills in product knowledge, service ability, greeting, diction, listening, etiquette, objection handling, efficiency, and courteous close of interactions; • Provide feedback and coaching to support on daily/weekly/monthly basis; • Use all available reports to compile and track performance at department, team, and team member level; • To prepare and analyze regional internal quality reports to QA Manager; • Participate in calibration and ensure minimum variance from the team standard; • To perform other tasks assigned by management. Undertake any other ad-hoc tasks assigned by the Line Manager when required

Qualifications

• Minimum of a Bachelor's degree
• Excellent command of the English language, with advanced writing proficiency;
• Excellent and native communication soft skills in English or other relevant languages.
• Experience in forex or financial services would be an added advantage.
• Previous experience in training delivery and quality assurance is preferred.
• Research, planning, organizing, time management and high level of administrative skill
• Problem solving skills and ability to adapt fast to change
• Highly motivated and able to work under pressure
• Creative thinking skills and ability to address issues proactively
• Ability to take initiative, work independently as well as work flexible schedules/hours when needed.
• Ability to organize, multitask and exercise time management
• Ability to consistently exercise discretion and judgment in creative endeavours.
• Ability to interact with people of diverse backgrounds; possess strong coaching and feedback skills and a high level of attention to detail.
• Ability to accommodate various interpersonal and communication styles.
• Ability to simplify complex concepts
• Hunger for what’s next and new
• Great attitude

Talent Management Co-ordinator (Cologne, Germany)

Our client is a British International School Located in Cologne Germany.  They are currently seeking to hire a Talent Management coordinator to join their small but growing team. Located in Cologne and joining the central Head Office of the school group to be a full-time Talent Management Co-ordinator.

Role Purpose

Defining the school’s talent management programmes and experiences. the successful candidate will partner with various stakeholders to identify skill gaps and have the opportunity to support the design of new learning solutions to meet business needs. This is a new role reporting to the Head of Recruitment & Talent Management and an exciting opportunity to shape the future development of our client’s employees.

Responsibilities:

• Support the Head of Recruitment and Talent Management in establishing a group-wide talent management system for the school. • Work closely with the recruitment department to optimise sourcing and hiring methods for attracting and selecting high-potential employees. • Assist in the creation and communication of the school’s talent management strategy. • Be an open point of contact for all employees, discussing available career path options and helping them grow and reach their full potential. • Succession plan and ensure training is aligned to support the plan. • Conduct skills gap analysis to determine talent management priorities and opportunities. • Develop and maintain excellent working relationships across the school group and within HR. • Prepare, maintain and check training budgets based on all relevant information. • Establish strong relationships with training providers and conducting price negotiations for newly approved training providers, taking into account the available budget and applying professional judgement. Qualifications • Training in Human Resources Management or relevant field. • Proven experience of actively assessing and developing talent in a strategic manner. • At least 2+ years’ experience of working in a Talent Management environment with experience of succession planning, talent mapping, etc. • Excellent written and verbal communication skills in English are a prerequisite for this position, German language skills would also be beneficial. • IT literate with a good knowledge of Microsoft Outlook, Word, PowerPoint, and Excel • Excellent organisational skills with attention to detail, innovative problem-solving, and creative thinking • Self-directed, resourceful, and creative with the ability to manage your own time and work autonomously, able to work from your own initiative with drive and enthusiasm. • A positive individual with a can-do attitude and the ability to work well as part of a team • A working knowledge of the British education system would be advantageous but is not essential • Passion for learning and people development. • Willing to show flexibility with travel and working hours when needed.

Head of Recruitment - International School (Cologne or Munich, Germany)

Our client is a British International School group who has shown particular strengths in crafting education based on fundamental values.  This position will be located in either Cologne or Munich and joining the central Recruitment department of the school group as a full-time Head of Recruitment. The Head of Recruitment is responsible for overseeing full life cycle recruitment, ensuring that the Recruitment and Talent Management Team source the best talent for the School group whilst also developing effective programs for retention, promotion and succession planning. In this role, you will be responsible for the smooth operation of all recruitment activity across the business and will work in close collaboration with the chief HR officer. The right person will be a confident relationship builder who loves providing creative people solutions and can thrive in a growing, and fast-changing environment.

Responsibilities

• Manage full life cycle recruitment (post, source, prescreen, schedule, background screening, references, offer, onboarding, etc.) intervening where necessary to ensure all processes are completed in line with the Recruitment Policy and other associated policies • Promote awareness of current best practice in safer recruitment and equal opportunities throughout the organisation, providing training or support where necessary • Promote child welfare and safer recruitment at every stage of the recruitment process • Lead the in-house recruitment team in developing and delivering a recruitment strategy that promotes our client's employer brand and supports growth • Work closely with school leaders from multiple sites across Germany in order to assess their talent requirements and provide advice on the best hiring strategy • Develop candidate attraction approaches, utilising social media, professional networks, industry groups, job boards and advertising platforms to build a pipeline of qualified candidates • Monitor the success of campaigns against requirements, challenge the status quo and suggest ways to improve the candidate and hiring manager experience • Co-ordinate the creation and updating of recruitment documents and online content • Establish and negotiate agency and advertising relationships to support recruitment processes • Prepare, manage and quality check annual salary forecasts within an agreed budget • Conduct salary negotiations for complex or variable pay scenarios • Constantly strive to improve existing recruitment processes, including managing projects • Communicate fully and accurately with stakeholders, whilst maintaining confidentiality • Liaise with HR and schools regarding resignation, dismissal, parental leave and long-term absence, in order to advise and establish implications for recruitment • Manage contractual changes, taking into consideration the school’s needs, budgetary implications, and school policy frameworks.

Qualifications

• Proven track record as a senior recruiter with In-House recruitment experience • Experience of leading and developing a team with excellent knowledge of policies and practices • Demonstrated track record of actively sourcing and assessing talent • Strong analytical skills with a flexible approach to problem solving • Strong communicator with the ability to work collaboratively across all levels • A confident decision maker with the ability to demonstrate logical reasoning • Educated in Business, HR, Organizational Psychology or another relevant field • Excellent verbal and written communication skills. Fluency in English is a prerequisite for this position, fluency in German is desirable but not essential • A willingness to travel between sites on a regular basis • A positive individual with a can-do attitude and the ability to lead with influence • A working knowledge of the British education system would be advantageous but is not essential

Secondary SEND Coordinator (Cologne, Germany)

Our client is a top International school in Cologne, Germany.  They are currently looking to hire a Secondary SEND Coordinator.

Responsibilities

• To co-develop and implement the group’s SEND Policy. • To ensure provision is in place for pupils identified as having SEND and to monitor their progress. • To support all staff in understanding the needs of SEND pupils. • To support and guide the work of learning support assistants. • To liaise with parents, staff and external agencies to coordinate their contribution to SEND provision. • To support teachers in identifying pupils who may require SEN provision. • To ensure a clear referral process is in place. • To gather initial data on pupils suspected of having special needs. • To perform preliminary assessments using the appropriate diagnostic tools. • To propose next steps, and agree these with the relevant HoS. • In conjunction with the HoS, to inform parents about the process and its outcomes. • To oversee implementation of proposed provision or coordinate further referral. • To monitor the ongoing progress of SEND pupils and re-assess where necessary. • To undertake day-to-day coordination of SEND provision through liaison with staff, pupils, parents and external agencies. • To identify and promote the most effective  teaching practices to support individual pupils with SEND. • To provide professional support and guidance to staff through INSET, meetings and written guidance. • In conjunction with the Head of Section and Heads of Department, devise timetables for learning support staff and coordinate their day to day activity. • To monitor the implementation of IEP’s, progress reports and other structures relating to SEND provision. • To maintain knowledge of appropriate external agencies that can support pupils. • In conjunction with the relevant HoS, ensure that parents are kept informed about the progress of SEND pupils. • To maintain the school’s SEND register. • To oversee the development of IEP’s and ensure these are completed in a timely manner. • To maintain accurate records relating to the assessment and progress of SEND pupils. • To work with the other SEND Coordinator within the school to ensure a smooth transition from Year 6 to Year 7. • To produce and implement the SEND development plan. • To communicate all SEND-related concerns to the appropriate Head of Department. • To select, to arrange for the purchase of and to monitor the use of suitable learning resources and equipment, in line with the school’s Ordering Policy. • To identify pupils who are eligible for access arrangements. • To ensure that those pupils meet the requirements and have the necessary documentation to prove this. • To hold this documentation and to ensure it is kept up to date. • To ensure the Examination Officer and relevant Heads of Department are alerted of pupils eligible for access arrangements and is provided with copies of all documentation required for his/her administration well in advance of relevant deadlines, including preparing necessary summaries/forms as required by Examination Board regulations. • To complete administrative tasks as requested by the Head of Secondary or Heads of Department. • To update and maintain an SEND handbook. • To liaise with SEND coordinators in sister schools to promote shared practice. • In a teaching capacity, to fulfil all standard expectations of a teacher’s role, in line with the school's job description for teachers.

Qualifications

• All applicants should hold a valid teaching qualification. Our client will consider a degree in education (e.g. B.Ed./M.Ed./Lehramt), or postgraduate teaching certificate (e.g. PGCE) as valid. English language teaching certificates (e.g. TEFL/IELTS/CELTA) are not sufficient.

Zendesk Administrator (Kuala Lumpur, Malaysia)

This client will accept candidates willing to relocate. Our client is a dynamic, fast moving organization that specializes in providing services for trading in the financial markets. With 1000+ employees, they have grown fast since their formation in 2008. They are looking for a Zendesk Administrator to custom code API based features to maximize Zendesk functionality, to take action on requests on enabling and customizing features available in Zendesk(in the back end and front end), to do the customisation of source codes to comply with current and future brand guidelines which are not available in Zendesk default settings and functions. To implement API-based integration with SalesForce intending new innovative self-service offering and assisting in Crowdin and Zendesk integration with the purpose of pull and push automation. Responsibilities

• To assist in enabling needed functions in Zendesk and customizing codes with the intention of improving Help Center performance.

• API function and integration of Zendesk with other CRMs to enable us to maximize the use of all Zendesk capabilities that mostly relies on API and custom development.

• Manage auto content recommendations in auto email notifications via platform integrations and AI

• Customize codes to let us use interactive tables and maps in our client's Help Center contents

• Customize codes to redirect clients from removed articles to new relevant articles.

• Customize codes to redirect clients from a non-existing language to existing languages.

• Create customized Help Center pages (Like video archive page)

• Create and maintain content rating and feedback gathering pop-ups.

• Custom code new content pop-ups about new products on Help Center’s main page.

• In-house implementation of Help Center redesign and development.

• Assist in implementing new brand guidelines initiatives that need custom coding in Zendesk such as visual and text components alignments (logo, interface, fonts, etc.

• Communicate with Zendesk for any function enabling or other requests (Vendor management)

• Assist in enabling, customizing and maintaining other functions in Zendesk.

Requirements

• Advanced Zendesk Administrator knowledge

• Minimum 2 years of experience in software development or as a full-stack software developer

• Proven frontend/Backend development experience

• Advanced html5 / CSS3 /JS (Vanilla & at least one JS framework (ReactJS, Vue JS etc) coding skills

• Working knowledge of Python

Visual Production Specialist (Kuala Lumpur, Malaysia)

This client will accept candidates willing to relocate. Our client is a dynamic, fast moving organization that specializes in providing services for trading in the financial markets. With 1000+ employees, they have grown fast since their formation in 2008. They are looking for experienced Video Production Specialist to Develop interactive visual products with a singular mission — advancing the companies position as an industry leader external knowledge provider. This qualified individual will create visual products for the three Help Centers (Main, Affiliates and ST/investor) increasing the engagement of clients with Help centers, assisting and guiding them with their questions. The video production specialist will conceive, develop, and execute troubleshooting and how to do visual content including leading pre-production, production and post-production for videos, screencasts, Gifs etc. Responsibilities

• Create and develop multimedia (audio/video) content for the company’s Help Centers

• Script assessment, storyboard writing and allocate resources for video projects.

• Record and edit s-log video and sound projects, including selecting program format for final output, capturing and importing media, organizing raw media, editing footage and sound files, creating and inserting static and motion graphics, titling, adding music/voice-over/SFX, media management and archiving project media.

• Collaborate closely with the support team as main internal users and seek approval for localized videos.

• Oversee original story/program concepts for video content; ensure originality and creativity of the final product.

• Work with the EKM team and other colleagues to develop timely and relevant content.

• Exercise independent judgment in the editing and production of the material.

• Ensure message cohesiveness and correct tone by assessing and adjusting visual context, narrative and background audio.

• Serve as a liaison between our client and third-party voice-over providing companies.

• Video Editing; Editing audio and video, importing and organizing media, adding music, voice-overs, sound effects, and colour correction, understanding the basic principles of editing.

Requirements

• Undergraduate degree in Digital Media Production or equivalent with formal training in animation and motion design with infographics.

• Must have experience in editing

• Thorough knowledge of Adobe Creative Suite (Photoshop, Illustrator, InDesign, Dreamweaver, Adobe Premiere Pro, Adobe After Effects and other production/multimedia programs; Microsoft Office)

• Minimum of two (2) years professional experience required including a minimum of two (2) years of experience in video production, animation and digital photography.

• Excellent communication skills in both written and spoken English and high level of administrative skill

• Creative thinking skills and ability to address issues proactively

• Ability to take initiative and work independently.

• Ability to organize, multitask and meet very distinct deadlines while expressing a high degree of creativity.

• Ability to consistently exercise discretion and judgment in creative endeavors.

• Ability to accommodate various interpersonal and communication styles.

• Inspired aesthetic and robust samples of smart conceptually led work

• Commanding presentation skills to show your work and sell it

• Hunger for what’s next and new

• Great attitude – How we get the work done is as important as the work we do; positivism and can-do attitude required

• Well versed in video trends and digital media best practices

Mobile Developer - Remote (Philippine Standard Time - UTC+08:00) Flexible working hours, core hours 10:00 AM - 4:30 PM (UTC+08:00) Our client, is a disruptive educational technology firm.  They are looking to hire a Mobile Developer with knowledge of both IOS and Android development for this fully remote opportunity. The Mobile Developer assumes the role of programmer and consultant, which involves designing and implementing the mobile application and related solutions of our client. This is a remote post. Being part of our client's team means access to unlimited vacation leaves, working from home or a hybrid work arrangement, flexible working schedule, extracurricular and gaming activities, health and wellness, training and continuing education, and other exciting opportunities! Responsibilities

• Implements software solutions to better achieve the business value agreed on by clients.

• Implements best practices in software development such as testing, self-documenting code and other practices necessary for delivering sustainable and working software.

• Be able to design software to ensure that the most suitable solutions are built

• Installs and configures software to suit the product’s requirements.

• Initiates open discussion with the team and stakeholders to get a better understanding of the product’s needs.

• Must be able to assess how to implement better software practices as the need arises.

Qualifications

• At least 2 years of relevant experience in mobile development.
• Great communication skills (speaking and writing): English

• Has experience working with React Native and React JS.

• Has experience building applications for both iOS and Android.

• Has experience working with the Android SDK.

• Has experience working with Objective-C and XCode.

• Must be knowledgeable in SQL.

• Experience with ExpressJS is a plus.

• Experiences with the following is also a plus:

• Cocoapods

• Redux

• Firebase

Content Writer (Kuala Lumpur, Malaysia)

OUR CLIENT IS OPEN TO APPLICANTS FROM OVERSEAS Our client is a dynamic, fast moving organization that specializes in providing services for trading in the financial markets. With 1000+ employees, they have grown fast since their formation in 2008. They are looking to hire a Content Writer to join their Kuala Lumpur Offices. The Content Writer will  develop online educational material with a singular mission — advancing the company’s position as an industry leader in Forex trading education. This qualified individual will create content for the Forex trading education centre while collaborating with international teams and in-house Forex education experts. The content writer will plan, write, build, update and maintain the web content and knowledge bases.

Responsibilities

• Bring superior content writing and editorial skills

• Create well-planned, accurate, error-free, intelligent content that will disrupt the industry, landing and keeping our Help Center and Visual Content firmly on the radar of all market participants.

• Create a variety of content including, but not limited to: How to do's, explanatory, knowledge-based articles, screencast, and concept explainer scripts

• Edit and note on SEO deliverables to a high standard and manage deadlines.

• Keep the editorial calendar and all published content up to date.

• Review content on a regular basis to ensure it is relevant, accurate and fresh.

• Develop a strong relationship with Compliance and ensure that all content is approved before publication

• Be aware of the need to localize content from English into other languages, and take that into account during the content creation process

• When necessary, oversee all content through the Compliance, Translation, Product and

• Support approval processes.

• Develop expertise in how copy works with design to deliver content and business results

• Ensure content is aligned with the company’s strategic goals, External Knowledge base objectives, and brand values

Qualifications 

• At least 1 year of industry experience and a demonstrated excellence in writing

• Well-honed research, planning and project management skills

• Excellent time-management skills

• Excellent verbal and written communication skills

• Ability to multitask

• Strong interpersonal, communication and problem-solving skills

• Ability to think critically and address issues proactively

• Ability to deliver high-quality content within established time frames

People Excellence Executive (Bangkok, Thailand)

Our client is an international Financial Services and Insurance firm with offices in Bangkok, Thailand. They are looking to hire a People Excellence Executive as a key member of the HR department, often playing an instrumental role in many HR functions. In this role, the PE Executive will be responsible for end-end recruitment, new hire data management, training coordination, performance appraisal coordination, and HR portal management, so that our client can operate efficiently and focus upon its core competencies and objectives. The role is also central to our companies legal compliance and as such the HR Executive will act as advisor to the Directors. In addition, the HR Executive will liaise with employees and internal stakeholders and will act as the point of contact for employees and management in the administration of HR functions as they relate to our company.

Responsibilities

Human Resources

• Act as the point of contact to ensure all elements of the employee life cycle are administered effectively and within the law and work rules starting from recruitment, onboarding, training, performance and exit, whilst liaising with HR third-party providers.

Administration

• Take ownership of employee-related data / documents and be accountable for the accuracy of the same.

Reporting

• Obtain information and statistics relating to employees and present them in an objective-driven format.

Representation

• Promote and support the corporate visions, values and brand identity of our company by acting as an ambassador of the company.

General

• Other duties required in the support of our company and the operational the efficiency of the company.

Qualifications

Communication

• Interpersonal, written and verbal communication skills to express ideasor facts, orally or in writing, in a clear manner.

Knowledge

• Will have a strong working knowledge of current labour laws and trends and will ensure our company is working within a compliant framework, advising Directors on the same to ensure the organisation is protected at all times.

Planning and Organising

• Exceptional time management skills, energetic and highly skilled ability to establish efficiently an appropriate course of action for self and/or others to accomplish a goal.

Management

• Ability to manage, review and develop operational and administrative functions efficiently.

Innovation

• Ability to generate ideas and solutions to problems, including new ways of working.

Information Technology

• Expected to develop a strong working knowledge of the People Excellence System. Experience using Microsoft applications, including Word, Excel, PowerPoint and Outlook.

Trading Anti Fraud Specialist (Kuala Lumpur, Malaysia)  OUR CLIENT IS OPEN TO APPLICANTS FROM OVERSEAS Our client is a dynamic, fast moving organization that specializes in providing services for trading in the financial markets. With 1000+ employees, they have grown fast since their formation in 2008. They are looking for a Trading Anti Fraud Specialist ​who will join their international team. The successful candidate will support the extension of the Crypto Suite, identifying any suspicious activities and ensuring a secure and controlled environment. You will be required to work on morning or evening shifts depending on the schedule, as well as weekend and holiday shifts on a rotation basis. Responsibilities 

• Check suspicious cases, as well as new services/products at the request of other teams.

• Analyse data to find irregular client activity patterns and abnormal behaviour.

• Collate information to identify potential system faults and prevent abuse issues.

• Conduct internal investigations of suspicious activity.

• Process alerts.

• Work with the relevant department to follow up and close cases.

Qualifications

• Minimum 3 years of experience in a related position within the CFDs/Forex industry.

• Analytical skills and attention to details.

• Proficiency in English (speaking and writing).

• Excellent communication and people skills.

• Good organisational and administrative abilities.

• Problem-solving skills.

• Excel/Google sheets and docs skills.

• Initiative skills.

• Team player approach.

• Dynamic professional attitude.

Control /Panel Operator – Crude Distillation, Keromerox Unit, Catalytic Reformer (Middle East) Our client is one of the Middle East’s pioneering oil and gas companies with an extensive history, they are one of The Middle East’s largest companies. They are seeking a Control Operator to operate, control and maintain steady state operation of the Vacuum Distillation Unit and Hydrogen Plant, including related equipment in the Oil Refinery, in the most safe and efficient manner to meet required throughput, maximize yield and meet required specifications. Responsibilities 

• Control the operation of process units assigned by continuously monitoring and regulating the condition of the plant using DCS Control panel, analyzers and alarm systems to ensure safe and efficient operation of the units and equipment under Job Holders' control.
• Adjust unit conditions and takes corrective action for process parameter adjustments as required to achieve throughput requirements and on specification products within unit limitations.
• Apply emergency procedures in securing the units or any piece of equipment under Job Holders' control to safeguard the units and equipment during abnormal or emergency situations.
• Troubleshoot and investigate reasons for off specification results and initiate check samples to the Laboratory as required to enable timely adjustments to unit operation so as to prevent routing off-specification products to tankage or slopping of products.
• Explain preparation of equipment for maintenance to Area Outside Operators/Field Operators and discuss safety procedures (LOTO- Lock Out and Tag Out) to ensure proper isolation and securing equipment before any maintenance work begins.
• Check unit parameters, checklists and run sheets (where applicable), record all maintenance activities, writes turnover at the end of the shift for incoming shift staff, discuss problems and operating changes with Supervisors and position relief to keep abreast of all changes in unit operation as per the handing over/taking over (HOTO).
• Participate in refresher training (including Simulator where applicable), cross trains for other positions as advised by the Supervisor, reads and recommend revisions / corrections in training manuals to ensure that all training manuals are up to date.
• Train operators and trainees assigned to unit/shift and conducts testing on completion of training, verbally checks knowledge and skills of trainees to enhance knowledge and competency of personnel in order to carry out their duties efficiently.

Job Requirements:

• Must have a Bachelor’s Degree in Chemical engineering

• Minimum 5 years’ hands on experience in Operating Control Panel/Console of Crude Distillation, Kerosene Merox Unit, Catalytic Reformer in Oil Refinery.

• Must have demonstrated competency to operate control panel by achieving better than minimum qualification criteria set by the department including Simulator training or other competence tests, as applicable.

• Must have a detailed knowledge of all equipment and procedures relating to unit operations, emergencies, shutdown and start-up activities of facilities, Maintenance and safety.

• Must be conversant with the use of DCS (Distributed Control System) / Analogue Control system, Advanced Process Control, Programmable Logic Controllers (PLC's) and Emergency Shutdown (ESD) systems as applicable to area of responsibility.
• Able to handle pressure during assigned unit abnormal/Emergency operations
• Good English written and verbal communication.

Control /Panel Operator – Crude Distillation, LPG Storage (Middle East) Our client is one of the Middle East’s pioneering oil and gas companies with an extensive history, they are one of The Middle East’s largest companies. They are seeking a Control Operator to operate, control and maintain steady state operation of the Crude Distillation, LPG Storage/ Horton Spheres, Spent Caustic Plant, including related equipment in the Oil Refinery, in the most safe and efficient manner to meet required throughput, maximize yield and meet required specifications. Responsibilities

• Control the operation of process units assigned by continuously monitoring and regulating the condition of the plant using DCS Control panel, analyzers and alarm systems to ensure safe and efficient operation of the units and equipment under Job Holders' control.
• Adjust unit conditions and takes corrective action for process parameter adjustments as required to achieve throughput requirements and on specification products within unit limitations.
• Apply emergency procedures in securing the units or any piece of equipment under Job Holders' control to safeguard the units and equipment during abnormal or emergency situations.
• Troubleshoot and investigate reasons for off specification results and initiate check samples to the Laboratory as required to enable timely adjustments to unit operation so as to prevent routing off-specification products to tankage or slopping of products.
• Explain preparation of equipment for maintenance to Area Outside Operators/Field Operators and discuss safety procedures (LOTO- Lock Out and Tag Out) to ensure proper isolation and securing equipment before any maintenance work begins.
• Check unit parameters, checklists and run sheets (where applicable), record all maintenance activities, writes turnover at the end of the shift for incoming shift staff, discuss problems and operating changes with Supervisors and position relief to keep abreast of all changes in unit operation as per the handing over/taking over (HOTO).
• Participate in refresher training (including Simulator where applicable), cross trains for other positions as advised by the Supervisor, reads and recommend revisions / corrections in training manuals to ensure that all training manuals are up to date.
• Train operators and trainees assigned to unit/shift and conducts testing on completion of training, verbally checks knowledge and skills of trainees to enhance knowledge and competency of personnel in order to carry out their duties efficiently.

Qualifications 

• Must have a Bachelor’s Degree in Chemical engineering

• Minimum 5 years’ hands on experience in Operating Control Panel/Console of Crude Distillation, LPG Storage/ Horton Spheres, Spent Caustic Plant in Oil Refinery.

• Must have demonstrated competency to operate control panel by achieving better than minimum qualification criteria set by the department including Simulator training or other competence tests, as applicable.

• Must have a detailed knowledge of all equipment and procedures relating to unit operations, emergencies, shutdown and start-up activities of facilities, Maintenance and safety.

• Must be conversant with the use of DCS (Distributed Control System) / Analogue Control system, Advanced Process Control, Programmable Logic Controllers (PLC's) and Emergency Shutdown (ESD) systems as applicable to area of responsibility.
• Able to handle pressure during assigned unit abnormal/Emergency operations
• Good English written and verbal communication.

Control /Panel Operator – Crude Distillation/Vacuum Distillation Unit (Middle East) Our client is one of the Middle East’s pioneering oil and gas companies with an extensive history, they are one of The Middle East’s largest companies. They are seeking a Control Operator to operate, control and maintain steady state operation of the Crude Distillation/Vacuum Distillation Unit, including related equipment in the Oil Refinery, in the most safe and efficient manner to meet required throughput, maximize yield and meet required specifications. Responsibilities

• Control the operation of process units assigned by continuously monitoring and regulating the condition of the plant using DCS Control panel, analyzers and alarm systems to ensure safe and efficient operation of the units and equipment under Job Holders' control.
• Adjust unit conditions and takes corrective action for process parameter adjustments as required to achieve throughput requirements and on specification products within unit limitations.
• Apply emergency procedures in securing the units or any piece of equipment under Job Holders' control to safeguard the units and equipment during abnormal or emergency situations.
• Troubleshoot and investigate reasons for off specification results and initiate check samples to the Laboratory as required to enable timely adjustments to unit operation so as to prevent routing off-specification products to tankage or slopping of products.
• Explain preparation of equipment for maintenance to Area Outside Operators/Field Operators and discuss safety procedures (LOTO- Lock Out and Tag Out) to ensure proper isolation and securing equipment before any maintenance work begins.
• Check unit parameters, checklists and run sheets (where applicable), record all maintenance activities, writes turnover at the end of the shift for incoming shift staff, discuss problems and operating changes with Supervisors and position relief to keep abreast of all changes in unit operation as per the handing over/taking over (HOTO).
• Participate in refresher training (including Simulator where applicable), cross trains for other positions as advised by the Supervisor, reads and recommend revisions / corrections in training manuals to ensure that all training manuals are up to date.
• Train operators and trainees assigned to unit/shift and conducts testing on completion of training, verbally checks knowledge and skills of trainees to enhance knowledge and competency of personnel in order to carry out their duties efficiently.

Qualifications

• Must have a Bachelor’s Degree in Chemical engineering

• Minimum 5 years’ hands on experience in Operating Control Panel/Console of Crude Distillation/Vacuum Distillation Unit in Oil Refinery.

• Must have demonstrated competency to operate control panel by achieving better than minimum qualification criteria set by the department including Simulator training or other competence tests, as applicable.

• Must have a detailed knowledge of all equipment and procedures relating to unit operations, emergencies, shutdown and start-up activities of facilities, Maintenance and safety.

• Must be conversant with the use of DCS (Distributed Control System) / Analogue Control system, Advanced Process Control, Programmable Logic Controllers (PLC's) and Emergency Shutdown (ESD) systems as applicable to area of responsibility.
• Able to handle pressure during assigned unit abnormal/Emergency operations
• Good English written and verbal communication.

Control /Panel Operator – Diesel Hydrotreating, Flare and Gas System (Middle East) Our client is one of the Middle East’s pioneering oil and gas companies with an extensive history, they are one of The Middle East’s largest companies. They are seeking a Control Operator to operate, control and maintain steady state operation of the Diesel Hydrotreating, Flare and Gas System, including related equipment in the Oil Refinery, in the most safe and efficient manner to meet required throughput, maximize yield and meet required specifications. Responsibilities 

• Control the operation of process units assigned by continuously monitoring and regulating the condition of the plant using DCS Control panel, analyzers and alarm systems to ensure safe and efficient operation of the units and equipment under Job Holders' control.
• Adjust unit conditions and takes corrective action for process parameter adjustments as required to achieve throughput requirements and on specification products within unit limitations.
• Apply emergency procedures in securing the units or any piece of equipment under Job Holders' control to safeguard the units and equipment during abnormal or emergency situations.
• Troubleshoot and investigate reasons for off specification results and initiate check samples to the Laboratory as required to enable timely adjustments to unit operation to prevent routing off-specification products to tankage or slopping of products.
• Explain preparation of equipment for maintenance to Area Outside Operators/Field Operators and discuss safety procedures (LOTO- Lock Out and Tag Out) to ensure proper isolation and securing equipment before any maintenance work begins.
• Check unit parameters, checklists and run sheets (where applicable), record all maintenance activities, writes turnover at the end of the shift for incoming shift staff, discuss problems and operating changes with Supervisors and position relief to keep abreast of all changes in unit operation as per the handing over/taking over (HOTO).
• Participate in refresher training (including Simulator where applicable), cross trains for other positions as advised by the Supervisor, reads and recommend revisions / corrections in training manuals to ensure that all training manuals are up to date.
• Train operators and trainees assigned to unit/shift and conducts testing on completion of training, verbally checks knowledge and skills of trainees to enhance knowledge and competency of personnel in order to carry out their duties efficiently.

Job Requirements:

• Must have a Bachelor’s Degree in Chemical engineering

• Minimum 5 years’ hands on experience in Operating Control Panel/Console of Diesel Hydrotreating, Flare and Gas System in Oil Refinery.

• Must have demonstrated competency to operate control panel by achieving better than minimum qualification criteria set by the department including Simulator training or other competence tests, as applicable.

• Must have a detailed knowledge of all equipment and procedures relating to unit operations, emergencies, shutdown and start-up activities of facilities, Maintenance and safety.

• Must be conversant with the use of DCS (Distributed Control System) / Analogue Control system, Advanced Process Control, Programmable Logic Controllers (PLC's) and Emergency Shutdown (ESD) systems as applicable to area of responsibility.
• Able to handle pressure during assigned unit abnormal/Emergency operations
• Good English written and verbal communication.

Control /Panel Operator – Hydrocracking Unit (Middle East)  Our client is one of the Middle East’s pioneering oil and gas companies with an extensive history, they are one of The Middle East’s largest companies. They are seeking a Control Operator to operate, control and maintain steady state operation of the Hydrocracking Unit, including related equipment in the Oil Refinery, in the most safe and efficient manner to meet required throughput, maximize yield and meet required specifications. Responsibilities 

• Control the operation of process units assigned by continuously monitoring and regulating the condition of the plant using DCS Control panel, analyzers and alarm systems to ensure safe and efficient operation of the units and equipment under Job Holders' control.
• Adjust unit conditions and takes corrective action for process parameter adjustments as required to achieve throughput requirements and on specification products within unit limitations.
• Apply emergency procedures in securing the units or any piece of equipment under Job Holders' control to safeguard the units and equipment during abnormal or emergency situations.
• Troubleshoot and investigate reasons for off specification results and initiate check samples to the Laboratory as required to enable timely adjustments to unit operation so as to prevent routing off-specification products to tankage or slopping of products.
• Explain preparation of equipment for maintenance to Area Outside Operators/Field Operators and discuss safety procedures (LOTO- Lock Out and Tag Out) to ensure proper isolation and securing equipment before any maintenance work begins.
• Check unit parameters, checklists and run sheets (where applicable), record all maintenance activities, writes turnover at the end of the shift for incoming shift staff, discuss problems and operating changes with Supervisors and position relief to keep abreast of all changes in unit operation as per the handing over/taking over (HOTO).
• Participate in refresher training (including Simulator where applicable), cross trains for other positions as advised by the Supervisor, reads and recommend revisions / corrections in training manuals to ensure that all training manuals are up to date.
• Train operators and trainees assigned to unit/shift and conducts testing on completion of training, verbally checks knowledge and skills of trainees to enhance knowledge and competency of personnel in order to carry out their duties efficiently.

Job Requirements:

• Must have a Bachelor’s Degree in Chemical engineering

• Minimum 5 years’ hands on experience in Operating Control Panel/Console of Hydrocracking/Hydrotreating/Delayed Cooker Unit in Oil Refinery.

• Must have demonstrated competency to operate control panel by achieving better than minimum qualification criteria set by the department including Simulator training or other competence tests, as applicable.

• Must have a detailed knowledge of all equipment and procedures relating to unit operations, emergencies, shutdown and start-up activities of facilities, Maintenance and safety.

• Must be conversant with the use of DCS (Distributed Control System) / Analogue Control system, Advanced Process Control, Programmable Logic Controllers (PLC's) and Emergency Shutdown (ESD) systems as applicable to area of responsibility.
• Able to handle pressure during assigned unit abnormal/Emergency operations
• Good English written and verbal communication.