Inside Sales Executive - German Speaking (Dublin, Ireland)

Our client, a specialised asset optimization and real estate portfolio management firm that specialises in mobile infrastructure for wireless telecommunications operators, is seeking an Inside Sales Executive with German language skills for their expanding team. The German-speaking Inside Sales Executive (Lease Consultant) will be responsible for driving the sales process and negotiating contracts with property owners (all leads provided).

Responsibilities

• Achieving targets and enjoying uncapped commission
• Preparing proposals and negotiating contract terms with property owners via phone calls
• Following up with property owners and getting commitments
• Being organised and updating the internal database.
• Thriving in an international environment alongside other talented and innovative individuals

Qualifications

• Native-level German and basic English fluency
• Enthusiastic with a desire to learn
• Sales experience is preferred
• The ability to work independently while also being a team player
• Computer skills with proficiency in Excel, Outlook and Word

Perks:

• Increasing holiday entitlement
• Weekly competitions and prizes
• Fantastic company and team events
• International networking opportunities
• Relocation package
• Erasmus programme

Contracts Administrator (Dublin, Ireland)

Our client, a specialised asset optimization and real estate portfolio management firm that specialises in mobile infrastructure for wireless telecommunications operators, is seeking a Contracts Administrator for their expanding team. The Contract Administrator will be responsible for printing complex contracts and accompanying documents, scanning and uploading incoming documents and sending them on - all in a timely manner.

Responsibilities:

• Scanning lease agreements and entering data into Excel.
• Printing sensitive contracts and ensuring they are sent on time.
• Working to deadlines assigned by the company.
• Ensuring errors are kept to a minimum
• Thriving in an international environment alongside other talented and innovative individuals

Qualifications:

• Previous administration experience preferred.
• Detail-oriented with strong organisational skills.
• Experience with Microsoft word, Excel and Outlook
• Ability to meet deadlines
• Native level English language skills.
• Basic-level German is advantageous
• The ability to work independently while also being a team player
• Computer skills with proficiency in Excel, Outlook and Word

Perks:

• Increasing holiday entitlement
• Weekly competitions and prizes
• Fantastic company and team events
• International networking opportunities
• Relocation package
• Erasmus programme
• Hybrid model
• Gym membership (IE)
• Health insurance (IE)
• Dental insurance (IE)
• Taxsaver tickets (IE)
• Cycle to Work Scheme (IE)
• Weekly meals (IE)
• Employee Assistance Programme (IE)
• Private Retirement Savings Account (PRSA) (IE)

CAD Designer I (Maastricht, Netherlands)

Our client, a specialised asset optimization and real estate portfolio management firm that specialises in mobile infrastructure for wireless telecommunications operators, is seeking a passionate and detail-oriented CAD Designer I for their expanding team.

Role Purpose

The CAD Designer I is responsible for preparing detailed architectural and engineering drawings and specifications for clients within the telecom industry. The CAD Designer will ensure all drawings follow company standards and state and local codes and ordinances. Additionally, the CAD Designer will attend site visits as necessary to obtain field measurements and photos to complete the drawings. The CAD Designer will ensure compliance and delivery on all telecommunication projects, in such a manner as to provide the highest quality of services to customers.

Responsibilities:

• Accurately and effectively prepare architectural & engineering drawings, analyses, and specifications by agreed-upon deadlines.

• Ensure drawings adhere to company standards, as well as state and local codes/ordinances.

• Support Director of Architecture & Engineering as needed for projects and special assignments

Breakdown: 

• 60% Preparation of architectural & engineering drawings, analysis, and specifications utilizing AutoCAD, Adobe Photoshop, and other proprietary calculation sheets.
• 15% Modify drawings and analysis per redline mark-ups from A&E staff.
• 10% Ensure drawings are following company standards and state and local codes and ordinances.
• 10% Attend field site walks to obtain site measurements and photos of field conditions.
• 5% Perform other duties and responsibilities as required by the Director of A&E Operations.

Qualifications

1. • 1-3 yrs experience with AutoCAD or other CAD software.
   • Good working knowledge of architectural and engineering practices, methods, and procedures.
   • Strong attention to detail.
   • Computer skills with proficiency in Excel, Outlook and Word
   • Preferred: 1-3 yrs. experience creating construction drawings
   • Preferred: 1-3 yrs. experience performing architectural and engineering drawings for wireless carriers within the Telecom industry.

Licenses or Certifications

1. Certification in technical drafting preferred

 

Account Executive (Remote, Spain)

Atrium HR Consulting, a Global HR services consultancy, is looking to recruit for a new position in our expanding New Business and Account Management Team. Role Breakdown:  Title : Account Executive Location : Remote Contract : Autonomo Start date : ASAP Hours : Part Time - 8am-12pm UTC Mon-Thurs (Ideally)

Role Purpose

  In this role, the Account Executive will be responsible for continually managing and developing existing client relationships and presenting the Atrium service provision to new clients. The Account Manager will need to liaise directly with lead sources to manage expectations, maintain momentum and administrate client accounts.   With the support of Atrium, the Account Manager will conduct marketing research, strategy and communication activity.  They will be responsible for contract negotiation, renewals and identifying opportunity to cross sell and upsell Atrium products    

Responsibilities

  Account Management: Acting as a point of contact for existing clients, managing relationships and ensuring client satisfaction whilst leveraging opportunities, nurturing and developing prosperous relationships with our clients.   Consultative Selling:  Carry out customer analysis and produce and present proposals and solutions that reflect the customer’s requirements whilst addressing objections and closing sales.   Relationship Management:  Establish, develop and maintain ongoing meaningful relationships with prospective and existing clients, internal colleagues and external providers. Listening to the needs of our clients and implementing solutions that exceed expectations.   Marketing Communications:  Maintain and develop marketing communications.   Representation:  Promote and support the corporate visions, values and brand identity of Atrium HR by acting as an ambassador of the company.   General:  Maintaining prospect database  and other duties required in the support of the operational efficiency of this role.

Qualifications

• Excellent Communicator, English as a first language
• Experienced in using video conferencing software/presenting skills
• International experience in an administrative position.
• Experienced in using CRM Systems

     

Competencies

  Persuasive Communication:  Excellent interpersonal, written and verbal communication skills to express ideas or facts, orally or in writing. Alongside excellent listing and questioning skills in order to better understand our clients and their needs.   Consultative Selling:  Ability to uncover needs, present solutions and address objections whilst dealing with prospective and existing clients.  Ability to deliver results by converting prospective sales.  Ability to identify and develop sales opportunities.   Leadership: Ability to inspire and motivate business development personnel so that a positive work environment can be maintained.   Innovation: Ability to generate ideas and solutions to problems, including new ways of working.   Planning and Organising:  Exceptional time management skills, energetic and highly skilled ability to establish efficiently an appropriate course of action for self and/or others to accomplish a goal   Information Technology:  Good IT Skills with experience using Time management tools, CRMs and Video Conferencing software.    

Behaviours

  Ambitious:  Strong desire for success and to personally develop skills and experience.  Focussed on achieving goals whilst reviewing results and making efforts to continually improve own performance.   Professional:  Exceptional professionalism in both manner and appearance.   Target Driven:  Realises the need to reach agreed targets, analyse delivery problems and opportunities and react to these in conjunction with supervisor   Accountable:  Respects opinions and is confident in giving own opinions in a constructive, open and honest manner.  Takes responsibility for issues and problems and will work collaboratively in order to find solutions.   Organised: Able to effectively manage and delegate multiple business development activities whilst maintaining quality service provision.   Determined:  Resilient, focussed and self-disciplined attitude towards short term and long term projects and objectives.   Progressive:  Critically analyses subjects with skilful judgment to ensure excellence, accepts nothing but the best and persists until the best is achieved.   Curious:  Questions everything, acts upon a foundation of knowledge and makes informed decisions.

Office Administrator - Corporate Travel Desk (Kuala Lumpur, Malaysia) 

(Will accept candidates willing to re-locate) Our client is a dynamic, fast moving organization that specializes in providing services for trading in the financial markets. With 1000+ employees, they have grown fast since their formation in 2008. They are seeking an Office Administrator to manage the whole process for Business Travel Desk, including travel itineraries, accommodation, schedule, cash advance calculation, claims, per diem and payments.

Responsibilities

• Researching and comparing travel and accommodation options to secure the most cost effective and quality options.

• Managing relationships and negotiating contracts and/or rates with travel agencies, service providers, hotels and other vendors.

• Developing, improving and ensuring compliance in all aspects of corporate travel policies, processes and procedures.

• Monitoring costs, reconciling expenses and creating travel and expense reports.

• Processing reimbursements and allowances for travel/accommodation expenses.

• Providing advice on travel documents, insurance, regulations etc.

• Attend employee queries, and perform ad hoc activities and duties assigned.

Qualifications

• Proven working experience as Corporate Travel Administrator or a related field.

• Comfortable working in a fast-paced environment, adaptable to change and agile.

• Strong execution focus, combined with the ability to multitask, with attention to detail.

• Able to work in a team and individually.

• Excellent interpersonal and communication skills, proficiency in English verbal and written communications skills, with a service mindset.

• Minimum academic qualification: Degree in Business Administration/ or equivalent.

• Minimum experience: 1-2 years in Travel desk and office administration.

PR Manager Asia (Kuala Lumpur, Malaysia) 

(Will accept candidates willing to re-locate) Our client is a dynamic, fast moving organization that specializes in providing services for trading in the financial markets. With 1000+ employees, they have grown fast since their formation in 2008. They are seeking a proactive Public Relations Manager (PR Manager), to nurture a strong industry network, increase awareness and develop an enviable corporate image by developing and executing effective communication and media relations programs. The ideal candidate will be ambitious, have strong attention to detail and be able to thrive in a fast-paced environment with a high level of flexibility. The successful candidate will report to the PR Lead. Responsibilities

• Develop compelling PR strategy for Asia (China, Thailand, Vietnam, Japan, Singapore, Philippines), seeking high-level placements in industry media to influence priority audiences.

• Act as a central point of contact between the communications team and partner PR agencies across these territories.

• Coordinate all relevant public relations activities.

• Leverage existing media relationships and cultivate new contacts within business and industry media.

• Manage media inquiries and interview requests.

• Monitor, analyze and communicate PR results on a regular basis.

• Evaluate opportunities for partnerships, sponsorships and advertising.

• Build relationships with regional directors and senior management, using them as thought leaders to grow brand awareness in the region.

• Maintain a keen understanding of industry trends affecting clients and make appropriate recommendations regarding communication strategies surrounding them.

Qualifications

• 3+ years of working experience in public relations required.

• Proven track record designing and executing successful public relations campaigns.

• BA/MA degree in Marketing, Advertising, Communications, or a related discipline.

• Experience in the financial services sector will be considered an advantage.

• Professional Knowledge and Skills.

• Highly organized with the ability to prioritize and handle multiple deadlines.

• Entrepreneurial and hands-on, ready to take initiative and innovate.

• Excellent communication and relationship-building skills.

• Ability to handle sensitive and confidential material in a tactful and diplomatic fashion.

• Native-level English speaker. Chinese will be considered a plus.

• Excellent research skills.

• Excellent organizational skills and the ability to meet deadlines.

• Strong interpersonal skills, likable and able to deliver in a fast-paced working environment.

Benefits: 

• Outstanding conditions for professional growth and development, working in a very fast-paced and challenging environment.

• Relocation package for the family and visa support.

• Competitive salary based on the candidate's expectations and internal benchmark.

• Medical insurance coverage for employees and family members.

• Company’s contribution to training & development.

• Outstanding office view.

• Result-oriented approach; flexible working conditions.

• Corporate employee share scheme for all the employees.

Customer Service Executive – Russian (Kuala Lumpur, Malaysia)

Our client is a dynamic, fast moving organization that specializes in providing services for trading in the financial markets. With 1000+ employees, they have grown fast since their formation in 2008. The Customer Support Executive is responsible for all channels of communications with existing clients in the Chinese Market. They will resolve new and existing client inquiries while ensuring excellent service and strict adherence to company guidelines:  

• Answering clients about all technical support questions;
• Processing requests;
• Provide the highest level of support service to clients.

  Responsibilities

• To ensure operating systems are functioning properly and report to Support Supervisor if it fails;
• To process client’s request via phone call, live chat, and email;
• To escalate issue to appropriate specialist when needed via SalesForce or Jira
• To update clients on their request status accordingly;
• To constantly verify documents submitted by clients within specific regions on an hourly basis;
• To attend all seminars scheduled by the company for the employee;
• To achieve quarterly KPI targets set by CS Manager;
• To perform other ad hoc tasks assigned by the manager.

Qualifications

• Good communication skills in English and native language (Russian)
• Strong client-facing and communication skills
• Troubleshooting and multi-tasking skills
• Customer service orientation
• Bachelor Degree/ Diploma in Business Administration or related field
• Self-motivated and highly reliable
• Ability to learn;
  • Company product;
  • Company legal documents in details (Client Agreement etc);
  • Company internal regulations and procedures;
  • Company PR policy.

Customer Support Executive Thai - (Kuala Lumpur, Malaysia)

Our client is a dynamic, fast moving organization that specializes in providing services for trading in the financial markets. With 1000+ employees, they have grown fast since their formation in 2008. The Customer Support Executive is responsible for all channels of communications with existing clients in the Hindi Market. They will resolve new and existing client inquiries while ensuring excellent service and strict adherence to company guidelines:

• Answering clients about all technical support questions;
• Processing requests;
• Provide the highest level of support service to clients.

  Responsibilities

• To process client’s request and solve issues via live chat, phone call and email by navigating multiple programs while paying attention to accuracy and detail;
• To escalate the issue to the appropriate specialist when needed via SalesForce or Jira
• To update clients on their request status accordingly;
• To constantly verify documents submitted by clients within specific regions on an hourly basis;
• To prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy.
• To understand the Company’s business functions & roles by attending company seminars and meeting the required assessment target;
• To achieve quarterly KPI targets set by CS Manager;
• To perform other ad hoc tasks assigned by the manager.

  Qualifications

• Good communication skills in English native language (Thai)
• Strong client-facing and communication skills
• Troubleshooting and multi-tasking skills
• Customer service orientation
• Bachelor Degree/ Diploma in Business Administration or related field
• Self-motivated and highly reliable

Customer Support Executive - Japanese (Kuala Lumpur, Malaysia)

Our client is a dynamic, fast moving organization that specializes in providing services for trading in the financial markets. With 1000+ employees, they have grown fast since their formation in 2008. The Customer Support Executive is responsible for all channels of communications with existing clients in the Hindi Market. They will resolve new and existing client inquiries while ensuring excellent service and strict adherence to company guidelines:

• Answering clients about all technical support questions;
• Processing requests;
• Provide the highest level of support service to clients.

  Responsibilities

• To process client’s request and solve issues via live chat, phone call and email by navigating multiple programs while paying attention to accuracy and detail;
• To escalate the issue to the appropriate specialist when needed via SalesForce or Jira
• To update clients on their request status accordingly;
• To constantly verify documents submitted by clients within specific regions on an hourly basis;
• To prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy.
• To understand the Company’s business functions & roles by attending company seminars and meeting the required assessment target;
• To achieve quarterly KPI targets set by CS Manager;
• To perform other ad hoc tasks assigned by the manager.

  Qualifications

• Good communication skills in English native language (Japanese)
• Strong client-facing and communication skills
• Troubleshooting and multi-tasking skills
• Customer service orientation
• Bachelor Degree/ Diploma in Business Administration or related field
• Self-motivated and highly reliable

Customer Support Executive - Vietnamese (Kuala, Lumpur, Malaysia)

Our client is a dynamic, fast moving organization that specializes in providing services for trading in the financial markets. With 1000+ employees, they have grown fast since their formation in 2008. The Customer Support Executive is responsible for all channels of communications with existing clients in the Hindi Market. They will resolve new and existing client inquiries while ensuring excellent service and strict adherence to company guidelines:

• Answering clients about all technical support questions;
• Processing requests;
• Provide the highest level of support service to clients.

  Responsibilities

• To process client’s request and solve issues via live chat, phone call and email by navigating multiple programs while paying attention to accuracy and detail;
• To escalate the issue to the appropriate specialist when needed via SalesForce or Jira
• To update clients on their request status accordingly;
• To constantly verify documents submitted by clients within specific regions on an hourly basis;
• To prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy.
• To understand the Company’s business functions & roles by attending company seminars and meeting the required assessment target;
• To achieve quarterly KPI targets set by CS Manager;
• To perform other ad hoc tasks assigned by the manager.

  Qualifications

• Good communication skills in English native language (Vietnamese)
• Strong client-facing and communication skills
• Troubleshooting and multi-tasking skills
• Customer service orientation
• Bachelor Degree/ Diploma in Business Administration or related field
• Self-motivated and highly reliable

Customer Support Executive (Indonesia)

Our client is a dynamic, fast moving organization that specializes in providing services for trading in the financial markets. With 1000+ employees, they have grown fast since their formation in 2008. The Customer Support Executive is responsible for all channels of communications with existing clients in the Hindi Market. They will resolve new and existing client inquiries while ensuring excellent service and strict adherence to company guidelines:

• Answering clients about all technical support questions;
• Processing requests;
• Provide the highest level of support service to clients.

  Responsibilities

• To process client’s request and solve issues via live chat, phone call and email by navigating multiple programs while paying attention to accuracy and detail;
• To escalate the issue to the appropriate specialist when needed via SalesForce or Jira
• To update clients on their request status accordingly;
• To constantly verify documents submitted by clients within specific regions on an hourly basis;
• To prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy.
• To understand the Company’s business functions & roles by attending company seminars and meeting the required assessment target;
• To achieve quarterly KPI targets set by CS Manager;
• To perform other ad hoc tasks assigned by the manager.

  Qualifications

• Good communication skills in English native language (Indonesia)
• Strong client-facing and communication skills
• Troubleshooting and multi-tasking skills
• Customer service orientation
• Bachelor Degree/ Diploma in Business Administration or related field
• Self-motivated and highly reliable

Customer Support Executive - Urdu (Kuala Lumpur, Malaysia)

Our client is a dynamic, fast moving organization that specializes in providing services for trading in the financial markets. With 1000+ employees, they have grown fast since their formation in 2008. The Customer Support Executive is responsible for all channels of communications with existing clients in the Hindi Market. They will resolve new and existing client inquiries while ensuring excellent service and strict adherence to company guidelines:

• Answering clients about all technical support questions;
• Processing requests;
• Provide the highest level of support service to clients.

  Responsibilities

• To process client’s request and solve issues via live chat, phone call and email by navigating multiple programs while paying attention to accuracy and detail;
• To escalate the issue to the appropriate specialist when needed via SalesForce or Jira
• To update clients on their request status accordingly;
• To constantly verify documents submitted by clients within specific regions on an hourly basis;
• To prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy.
• To understand the Company’s business functions & roles by attending company seminars and meeting the required assessment target;
• To achieve quarterly KPI targets set by CS Manager;
• To perform other ad hoc tasks assigned by the manager.

  Qualifications

• Good communication skills in English native language (Urdu)
• Strong client-facing and communication skills
• Troubleshooting and multi-tasking skills
• Customer service orientation
• Bachelor Degree/ Diploma in Business Administration or related field
• Self-motivated and highly reliable

Knowledge Specialist – Hindi (Kuala Lumpur, Malaysia)

This client will accept candidates willing to relocate. Our client is a dynamic, fast moving organization that specializes in providing services for trading in the financial markets. With 1000+ employees, they have grown fast since their formation in 2008. They are looking for a Knowledge specialist to maintain internal knowledge bases to provide the company’s employees and clients with up-to-date information on products and services. Job Description

• Manage, maintain and develop the company’s internal knowledge base, so that information and data is accessible to employees.

• Accountable for accurate updates and maintenance of the knowledge base

• Manage, maintain and develop the company’s internal knowledge base so that relevant information is accessible for clients.

• Manage the relationship with website developers and third-party KB software providers.

• Assist trainers and managers with monitoring employees’ knowledge.

• Managing monthly, bi-annual and annual assessments to measure support team knowledge.

• Provide Training Programs and seminars for employees

• Train other Trainers on the company’s Training Programs

• Perform Audits on quality checks done by Training & Quality Specialists

• Provide ideas to improve and enhance the Knowledge Base.

• Participate fully in the team, taking part in regular team meetings, sessions, giving feedback and ideas to colleagues and to the management to manage the Knowledge Base.

• Liaise with stakeholders from different departments to keep track of new information and update the knowledge base accordingly.

• Conveying new information across different departments within 24 hours of release/changes.

• Work closely with QA Manager, Training Manager, Senior Trainers, and Trainers to drive Knowledge Initiatives across the organization.

• Undertake any other ad-hoc tasks assigned by the Line Manager or any other superior from Operations as and when required.

Job Requirements:

• Excellent command of English and Hindi, with advanced writing proficiency.

• Bachelor’s or master’s degree in computer science/ information science / business / economics / finance would be an advantage.

• Excellent communication skills and good presentation skills

• Experience with KM software would be an advantage (self-service software, customer help center software).

• Copywriting experience would be an advantage.

• Must be independent, self-motivated, show initiative and a strong sense of ownership /responsibility.

• Supportive of company-wide goals and objectives, deliver department /team results and key objectives.

• Ability to research, organize, plan, multitask and exercise time management.

• High level of attention to detail.

• Stakeholder engagement skills: listening, negotiation, consulting, advocacy.

• Fast-learner with good analytical skills.

• Ability to deal with high load of information and with ambiguity.

• Ability to simplify complex concepts with clarity in writing.

• Good creative thinking skills and ability to address issues proactively.

• Research, planning, organising, time management and high level of administrative skills.

• Problem solving skills and ability to adapt fast to change.

• Highly motivated and able to work under pressure.

• Ability to take initiative and work independently.

• Experience in forex or financial services would be an added advantage.

Knowledge Specialist - English (Kuala Lumpur, Malaysia) 

This client will accept candidates willing to relocate. Our client is a dynamic, fast moving organization that specializes in providing services for trading in the financial markets. With 1000+ employees, they have grown fast since their formation in 2008. They are looking for a Knowledge specialist to maintain internal knowledge bases to provide the company’s employees and clients with up-to-date information on products and services. Job Description

• Manage, maintain and develop the company’s internal knowledge base, so that information and data is accessible to employees.

• Accountable for accurate updates and maintenance of the knowledge base

• Manage, maintain and develop the company’s internal knowledge base so that relevant information is accessible for clients.

• Manage the relationship with website developers and third-party KB software providers.

• Assist trainers and managers with monitoring employees' knowledge.

• Managing monthly, bi-annual and annual assessments to measure support team knowledge.

• Provide Training Programs and seminars for employees

• Train other Trainers on the company's Training Programs

• Perform Audits on quality checks done by Training & Quality Specialists

• Provide ideas to improve and enhance the Knowledge Base.

• Participate fully in the team, taking part in regular team meetings, sessions, giving feedback and ideas to colleagues and to the management to manage the Knowledge Base.

• Liaise with stakeholders from different departments to keep track of new information and update the knowledge base accordingly.

• Conveying new information across different departments within 24 hours of release/changes.

• Work closely with QA Manager, Training Manager, Senior Trainers, and Trainers to drive Knowledge Initiatives across the organization.

• Undertake any other ad-hoc tasks assigned by the Line Manager or any other superior from Operations as and when required.

Job Requirements:

• Excellent command of English, with advanced writing proficiency.

• Bachelor's or master's degree in computer science/ information science / business / economics / finance would be an advantage.

• Excellent communication skills and good presentation skills

• Experience with KM software would be an advantage (self-service software, customer help center software).

• Copywriting experience would be an advantage.

• Must be independent, self-motivated, show initiative and a strong sense of ownership /responsibility.

• Supportive of company-wide goals and objectives, deliver department /team results and key objectives.

• Ability to research, organize, plan, multitask and exercise time management.

• High level of attention to detail.

• Stakeholder engagement skills: listening, negotiation, consulting, advocacy.

• Fast-learner with good analytical skills.

• Ability to deal with high load of information and with ambiguity.

• Ability to simplify complex concepts with clarity in writing.

• Good creative thinking skills and ability to address issues proactively.

• Research, planning, organising, time management and high level of administrative skills.

• Problem solving skills and ability to adapt fast to change.

• Highly motivated and able to work under pressure.

• Ability to take initiative and work independently.

• Experience in forex or financial services would be an added advantage.

Quality Assurance Specialist - Indonesian (Kuala Lumpur, Malaysia)

This client will accept candidates willing to relocate. Our client is a dynamic, fast moving organization that specializes in providing services for trading in the financial markets. With 1000+ employees, they have grown fast since their formation in 2008. They are looking for a Quality Assurance Specialist responsible for all types of training and quality assurance within the company, as well as participation in process improvements that support continuous improvement in the organisation. Quality Assurance includes monitoring and analyzing the interactions between support and clients to ensure customer support team members are performing to standard. The TQA specialist then needs to take feedback from Quality Assurance and Training to pioneer interventions that foster continual organisational improvement.

Responsibilities

• Improve and maintain a high quality of customer service by conducting quality assurance audits, analyzing results, providing coaching, recommendations for process improvements, product improvements, recommendations for improvements to the knowledge base and training material.
• Enhance employees’ skills, performance, productivity, and quality of work.
• Monitor all inbound and outbound client communication channels according to the QA template.
• Verify customer service results by measuring skills in product knowledge, service ability, greeting, diction, listening, etiquette, objection handling, efficiency, and courteous close of interactions.
• Provide feedback and coaching to support on a daily/weekly/monthly basis.
• Use all available reports to compile and track performance at department, team, and team member level.
• To prepare and analyze regional internal quality reports to QA Manager.
• Participate in calibration and ensure minimum variance from the team standard.
• To perform other tasks assigned by management. Undertake any other ad-hoc tasks assigned by the Line Manager when required.

Role requirements

• Minimum of a Bachelor's degree

• Excellent command of the Indonesian language, with advanced writing proficiency.

• Excellent and native communication soft skills in Indonesian/English or other relevant languages.

• Good communication skills in English

• Experience in forex or financial services would be an added advantage.

• Previous experience in training delivery and quality assurance is preferred.