Solutions Consultant – Pre-Sales (London)

Solutions Consultant – Pre-Sales (London)

Our client is an up and coming name in the ecommerce and digital marketing sphere.  Their signature product is revolutionising their customer journey by uncovering and preventing all the hidden factors interacting with eCommerce visitors.

Role Purpose

Manage the pre-sales relationship with our client’s Enterprise customers.  Reporting to the Director of Customer Solution Consulting.  Acting as the go-to expert for customers during the Proof-of-Value (POV) phase and the initial on-boarding period.

Responsibilities

• Manage the full pre-sales lifecycle, driving the technical conversation as it relates to the onboarding of  customers.
• Collaborate with the Sales team in building the business case and value proposition for prospective customers.
• Manage relationships with key customer contacts, including but not limited to C-Suite Executives, Data Analysts, Business Owners, and Project Managers. Build and support test methodologies that best fit the customer’s needs.
• Create project outlines with clear milestones to drive the POV process in a timely and efficient manner. Proactively and thoroughly analyze data to find key insights and identify anomalies or issues that require escalation.
• Conduct weekly meetings with customers, presenting test outcomes and insights to top level executives of leading brands.
• Educate the customer on the problem of Customer Journey Hijacking and its impact on their key business metrics.

Qualifications

• 4+ years of experience in pre or post sales working with enterprise e-commerce customers.
• Proven track record for successfully developing and nurturing multi-level client relationships, built on an understanding of the customer’s needs and their desired outcomes.
• Strong leadership skills; adept at establishing and maintaining cross-functional working relationships with both colleagues and customers.
• Experience tabulating and analyzing data, as well as with presenting key insights in a salient and concise manner.
• Proficiency in developing clear and creative solutions to complex problems, and in prioritizing and managing multiple initiatives simultaneously.
• Comfortable dealing with intricate customer relationships, decision processes and competing agendas.
• Excellent written and oral communication skills, including presentation of slides and technical demonstrations.
• Advanced proficiency in MS-Office suite Bachelor’s Degree in relevant field or commensurate experience.