Senior Client Relations Manager (Hong Kong)

Senior Client Relations Manager (Hong Kong)

Applicants must currently reside in Hong Kong

Our client is an international Insurance and Financial Services firm with operations in Hong Kong. They are looking to hire a Senior Client Relations Manager responsible for creating and maintaining relationships with prospective and existing clients, with the aim to ultimately generate renewal revenue and new business sales income for our client.

In this role, the Senior Client Relations Manager will take the time to understand the needs of the customer so that the best insurance products, services and prices can be proposed.

The main targeted purpose of the Senior Client Relations Manager is to close sales and bring the sales process to a successful conclusion.

The Senior Client Relations Manager will also be a key contributor to the sales management team with regard to business strategy and development and will be expected to maintain a high level of product knowledge and business awareness.

In addition, the Senior Client Relations Manager will perform a leadership role within the Client Relations team providing training, development, coaching and day to day management of staff behaviour and competencies, reinforcing our company’s internal communications and monitoring performance.

Responsibilities

• Relationship Management:
  • Establish, develop and maintain relationships with prospective and existing clients, internal colleagues and external providers.
• Consultative Selling:
  • Carry out customer analysis and deliver insurance products and services that exceed their needs. Produce and present proposals and solutions that reflect the customer’s requirements whilst addressing objections and closing sales.
• Personnel Management:
  • Manage and develop Client Relations Managers to ensure targets are met and the visions and values of our company are maintained.
• Strategic Management:
  • Ensuring company processes and procedures are followed in an efficient and effective manner.
• Representation:
  • Promote and support the corporate visions, values and brand identity of our company by acting as an ambassador of the company.

Qualifications

• Consultative Selling:
  • Ability to uncover needs, present solutions and address objections whilst dealing with prospective and existing clients. Ability to deliver results by converting prospective sales. Ability to identify and develop sales opportunities.
• Persuasive Communication:
  • Fluent English with excellent interpersonal, written and verbal communication skills to express ideas or facts, orally or in writing, in a clear and persuasive manner to convince others to own expressed point of view.
• Planning and Organising:
  • Exceptional time management skills, energetic and highly skilled ability to establish efficiently an appropriate course of action for self and/or others to accomplish a goal.
• Innovation:
  • Ability to generate ideas and solutions to problems, including new ways of working.
• Information Technology:
  • Experience using Microsoft applications, including Word, Excel, PowerPoint and Outlook.
• Industry:
  • Experience working within the international insurance industry as a Client Relations Manager. Ability to develop existing knowledge of insurance products and broking.