Research Analyst (Limassol, Cyprus)

Research Analyst (Limassol, Cyprus)

This client will accept candidates willing to relocate.

Our client is a dynamic, fast moving organization that specializes in providing services for trading in the financial markets. With 1000+ employees, they have grown fast since their formation in 2008.

They are looking for experienced Research Analyst to be involved in the end-to-end research process, working with a vast amount of data related to customers’ experiences, competitors’ activities and any other topics where applicable. In order to succeed in this Research Analyst role, you must have a strategic and analytical mindset with a winning mentality, able to cope up with a fast-paced environment with high attention to detail while being adaptive toward change.

Responsibilities

• Organization and participation in all stages of the research process including research briefing preparation, defining the population & research tools, gathering and analyzing market data & customer insights, conducting interviews etc.
• Conduct and utilizing existing methods of research from customer surveys, interviews to usability testing, in-depth analysis, focus group discussion and others.
• Communicate with external agencies to conduct and analyze research where applicable.
• Extract and analyse multiple data sources and turn into meaningful business insights.
• Monitor and quantify the effectiveness of customer journeys.
• Produce regular reporting and periodic research into key consumer and competitor segments.
• Explore approaches to improving the knowledge management in the organization.
• Document the research results and maintain the knowledge base.

Qualifications

• Good understanding of the CFD industry.
• Knowledge and track record of successfully working with customer operational and experience data (e.g. NPS, CSAT, CES, etc.)
• Strong Excel and SQL skills required (macros, master pivot tables, VLOOKUP, etc.)
• Proficiency working with datasets to extract, manipulate and analyze customer data.
• Understanding of research methodology including survey design.
• Experience with survey/Voice of the Customer platforms (e.g. Qualtrics, SurveyMonkey, FocusVision, etc.), survey analysis tools (e.g. SPSS, Displayr, Q, etc.) and CRM platforms (e.g. Salesforce etc.) will be an added advantage
• Ability to apply statistical techniques such as correlation and regression.
• Excellent analytical and problem-solving skills.
• Demonstrated intellectual curiosity and ability to learn quickly; high levels of self-motivation and attention to detail; project managing multiple priorities with competing deadlines.

Perks

• Outstanding conditions for professional growth and development, work in a very fast pace and challenging environment.
• Relocation package for the family and visa support.
• Competitive salary based on the candidate’s expectations and internal benchmark.
• Medical insurance coverage for employees and family members.
• Company’s contribution to training & development.
• Outstanding office view.
• Result oriented approach; flexible working conditions.
• Corporate employee share scheme for all the employees.