Properties Manager (Umbria, Italy)

Properties Manager (Umbria, Italy)

Our client is a stunning estate in the beautiful region of Umbria, Italy. Our client is seeking a Properties Manager for the efficient management of residential properties on their Estate.

The successful candidate will ensure that the operational standards and procedures of our client are followed, with the aim of offering House Owners and Guests a unique experience.

The successful candidate will become a key factor in preserving and increasing the value of the real estate investment for the House Owners, through the refurbishment and restyling internal services of all properties.

He/She will create a harmonious working atmosphere with a collaborative approach towards the property team.

Responsibilities

• Schedule maintenance and repairs, negotiate contracts with vendors, regularly inspect properties to ensure they are in good working order, and quickly resolve emergency maintenance issues.
• Maintain records of income, expenses, signed leases, complaints, maintenance, etc.
• Keep financial records for property operations, and create monthly financial reports for property owners.
• Take care of relationships and planning work with maintenance suppliers (electrician, plumber. Appliance technician, swimming pool technician, pest control companies, etc.) and make sure that all equipment in the houses is working perfectly (fibre optic, beamed internet signal, internal Wi-Fi network, alarm systems, audio/visual systems, Sonos, appliances, gates, etc.);
• Be a team player, sharing important information appropriately and adjusting his/her communication style according to the situation; liaise with other colleagues giving clear instructions about task, follow-up activities and outcomes;
• Collaborate with the Administration team and attend the weekly meeting;
• Keep a professional and ethical exchange with House Owners, managing all telephone and email correspondence in a timely manner. You are the client’s Brand Ambassador.

Qualifications

• At least 5 years previous experience in Real Estate & Rental management in a dynamic environment;
• At least 3 years of team management experience;
• Fluent in English and Italian (C1 level);
• Be confident in the daily use of IT software and programme PMS (Protel knowledge will be a plus) Microsoft suite (excel, word etc.), operation tools (Alice, Hotel kit, Hoxell), team collaborations tools (Teams, Slack);
• Strong communication skills, active listening, negotiation;
• Excellent customer services and interpersonal skills.
• Be confident with accounting and admin.
• Problem-solving and analytical thinking.
• Be a team player and have a proactive approach.

Perks

• People first approach;
• Bespoken learning & development training (for example 1:1 coaching, leadership skills, strengthening languages or IT skills);
• Well-being activities (Yoga classes, get together activities, welfare measures);
• Competitive salary offer
• Relocation support package (up to 4 weeks of housing).