Internal Knowledge Management Specialist (Limassol, Cyprus)

Internal Knowledge Management Specialist – Cyprus

This client will accept candidates willing to relocate

Our client is a dynamic, fast moving organization that specializes in providing services for trading in the financial markets. With 1000+ employees, they have grown fast since their formation in 2008.

They are seeking to hire an Internal Knowledge Management Specialist for their team in Limassol, Cyprus.

Role Purpose

Maintaining an internal knowledge base to provide the company’s employees and clients with up-to-date information on products and services.

Responsibilities:

• Manage, maintain and develop the company’s internal knowledge base, so that information and data are accessible to employees.
• Accountable for accurate updates and maintenance of the knowledge base
• Manage, maintain and develop the company’s internal knowledge base so that relevant information is accessible to clients.
• Manage the relationship with website developers and third-party KB software providers.
• Assist trainers and managers with monitoring employees’ knowledge.
• Managing monthly, bi-annual and annual assessments to measure support team knowledge.
• Provide Training Programs and seminars for employees
• Train other Trainers on the company Training Programs
• Perform Audits on quality checks done by Training & Quality Specialists
• Provide ideas to improve and enhance the Knowledge Base.
• Participate fully in the team, taking part in regular team meetings, and sessions, giving feedback and ideas to colleagues and to the management to manage the Knowledge Base
• Liaise with stakeholders from different departments to keep track of new information and update the knowledge base accordingly.
• Conveying new information across different departments within 24 hours of release/changes.
• Work closely with QA Manager, Training Manager, Senior Trainers, and Trainers to drive Knowledge Initiatives across the organization.
• Undertake any other ad-hoc tasks assigned by the Line Manager or any other superior from Operations as and when required.

Qualifications

• Excellent command of English, with advanced writing proficiency.
• Bachelor’s or master’s degree in computer science/ information science/business/economics/finance would be an advantage.
• Excellent communication skills and good presentation skills.
• Experience with KM software would be an advantage (self-service software, customer help center software).
• Copywriting experience would be an advantage.
• Must be independent, self-motivated, show initiative, and have a strong sense of ownership /responsibility.
• Supportive of company-wide goals and objectives, deliver department /team results and key objectives.
• Ability to research, organize, plan, multitask and exercise time management.
• High level of attention to detail.
• Stakeholder engagement skills: listening, negotiation, consulting, advocacy.
• Fast learner with good analytical skills.
• Ability to deal with high load of information and with ambiguity.
• Ability to simplify complex concepts with clarity in writing.
• Good creative thinking skills and ability to address issues proactively
• Research, planning, organising, time management and high level of administrative skills.
• Problem-solving skills and ability to adapt fast to change.
• Highly motivated and able to work under pressure.
• Ability to take initiative and work independently.
• Experience in forex or financial services would be an added advantage.

Perks

• Outstanding conditions for professional growth and development, working in a very fast-paced and challenging environment.
• Medical insurance coverage for employees and immediate family members.
• Company contribution to training & development.
• Result-oriented approach; flexible working conditions.
• Corporate employee share scheme for all the employees.
• Possibility to be closer to your team – “Get to know Team” trip.