Hospitality Cluster Sales & Marketing Director (Malta)

Our client is a global hotel group with over 200 properties across multiple continents. They are seeking to recruit a Hospitality Cluster Sales & Marketing Director which will be based in Malta.

Role Purpose

The Hospitality Cluster Sales & Marketing Director will be responsible for driving sales and marketing initiatives for multiple properties, increasing revenue and exceeding expectations. This leadership role will give the successful candidate the opportunity to build a thriving team, craft winning strategies, and cultivate meaningful relationships to propel the group’s hotels to success.

Responsibilities:

Team Leadership:

• Guide the sales and marketing team to achieve excellence.
• Build a collaborative environment where all team members can grow and succeed.
• Grow strong relationships with key clients and external partners.

Revenue Growth:

• Formulate data-driven sales plans that boost occupancy, average rates, and F&B revenue.
• Familiarity with market trends in order to identify opportunities, and stay ahead of the curve.
• Strategise initiatives like targeted promotions and captivating events.
• Performance management to ensure revenue goals are met and surpassed.

Guest Experience:

• Advise on guest experience by providing valuable insights and recommendations.
• Oversee conventions and group events, ensuring that client expectations are exceeded.
• Providing VIP clientele with specialised service and positive experiences.
• Upselling services to boost guest satisfaction and hotel revenue.

Community and Sustainability Initiatives:

• Partner with local leaders to raise the hotel’s profile and showcase its commitment to the community.
• Effectively leverage sustainable practices to attract eco-conscious clientele.
• Oversee effective marketing campaigns that authentically represent brand identity.
• Become a local ambassador, raising awareness and building goodwill for group hotels.

Fostering Success:

• Ensure your presence is felt by the dynamic sales teams, catering, and convention professionals across multiple properties.
• Reaching ambitious revenue and room night sales goals.
• Strive for improvement, identifying and implementing innovative strategies.
• Take on ad-hoc challenges with agility and resourcefulness.

Qualifications:

• At least 5 years of Hospitality or hotel sales & marketing expertise with clear leadership experience.
• Passion for exceeding guest expectations and delivering exceptional service.
• A keen understanding of market trends and data-driven decision-making.
• Proven ability to motivate, coach, and develop high-performing teams.
• Bachelor’s degree in marketing or related field (preferred).
• fluency in English.