Duty Manager/Senior Flight Dispatcher (Malta)

Duty Manager/Senior Flight Dispatcher (Malta)

Our client is open to hiring candidates with an EU passport.

Our client is a leader in Business Aviation. Headquartered in Switzerland with a global presence. Their team is growing, and they are now seeking a Duty Manager / Senior Flight Dispatcher to join their team.

The position will be based in our client’s Malta office and work alongside an international and energetic team. The position will report directly to the Head of OCC.

Responsibilities

• Flight scheduling (overflight/landing permits, handling and fuel arrangements, additional supplementary services)
• Flight dispatch and operations control (flight planning, crew briefing, meteo and NOTAM analyses, movement control, crew control, irregularity handling, emergency response)
• Airport and Route analyses and feasibility checks to support commercial and flight operations department
• Cost analysis and liaison with the accounting team
• Liaison with the AOC team
• Ground operations activities
• COVID restriction review and analysis
• Operational administration
• Crew notification
• Administrative duties relevant to the flight dispatch department
• Communication with Customers
• Liaison between the Customer and the Company’s internal department to match Customers expectations

Qualifications

• Minimum 5 years of experience in a VIP flight dispatch environment, with worldwide flight operations (dispatch certificate or dispatch license, as well as ETOPS experience, are an asset);
• Ability to interpret weather and NOTAM information as well as airport/airspace NAV charts.
• Familiarity with aircraft performance, (preferably with wide-bodied aircraft), international regulations, EASA rules, operations manual (OM) and flight entry requirements.
• Proactive active with strong organizing skills, team-oriented, flexible approach and able to provide solid results under high pressure
• Excellent communication skills in English / oral and written; additional languages will be preferred.
• IT skills/experience in the use of dispatch-related software flight planning systems (i.e. Jet planner), SITA/AFTN communications, sched/ops control systems and MS Office applications
• Willingness to work on shifts; night shift included
• Excellent ability to manage critical and high-pressure situations
• Solid communication skills
• Ability to cope with heavy workload
• Ability to answer Customers’ queries
• Understanding of Customers’ needs and expectations through effective communication
• Building relationships with clients based on trust and respect