Client Relations Manager (Hong Kong)

Client Relations Manager (Hong Kong)

The role will require Chinese Cantonese language skills

Our client is a global insurance broker, they are currently looking for an experienced salesperson to join their servicing team as a Client Relations Manager.

Role Purpose

• The Client Relations Manager is responsible for creating and maintaining relationships with prospective and existing clients, with the aim to ultimately generate renewal revenue and new business sales income for the company
• In this role, the Client Relations Manager will take the time to understand the needs of the customer so that the best insurance products, services and prices can be proposed.
• The main targeted purpose of the client relations manager is to close the sale and bring the sales process to a successful conclusion.
• The Client Relations Manager will also be a key contributor to the sales management team of the company with regard to business strategy and development and will be expected to maintain a high level of product knowledge and business awareness.
• With the support of the company, the Client Relations Manager will also be expected to develop their personal skills, experience and abilities so that they may continually improve and be considered for career progression.

Responsibilities

• Relationship Management: Establish, develop and maintain relationships with prospective and existing clients, internal colleagues and external providers.
• Consultative Selling: Carry out customer analysis and deliver insurance products and services that exceed their needs. Produce and present proposals and solutions that reflect the customers’ requirements whilst addressing objections and closing sales.
• Strategic Management: Ensuring company processes and procedures are followed in an efficient and effective manner.
• Representation: Promote and support the corporate visions, values and brand identity of the company by acting as an ambassador of the company.

Qualifications

• Consultative Selling: Ability to uncover needs, present solutions and address objections whilst dealing with prospective and existing clients. Ability to deliver results by converting prospective sales. Ability to identify and develop sales opportunities.
• Persuasive Communication: Fluent English with excellent interpersonal, written and verbal communication skills to express ideas or facts. Fluent Chinese Cantonese language skills are required for this position.
• Planning and Organising: Exceptional time management skills, energetic and highly skilled ability to establish efficiently an appropriate course of action for self and/or others to accomplish a goal.
• Innovation: Ability to generate ideas and solutions to problems, including new ways of working.
• Information Technology: Experience using Microsoft applications, including Word, Excel, PowerPoint and Outlook.
• Industry: Experience working within the insurance and/or financial services sector.

Behaviours

• Ambitious: Strong desire for success and to personally develop skills and experience. Focussed on achieving goals whilst reviewing results and making efforts to continually improve own performance.
• Professional: Exceptional professionalism in both manner and appearance.
• Accountable: Respects opinions and is confident in giving their own opinions in a constructive, open and honest manner. 
• Takes responsibility for issues and problems and will work collaboratively in order to find solutions.
• Determined: Resilient, focused and self-disciplined attitude towards short-term and long-term projects and objectives.
• Progressive: Critically analyses subjects with skilful judgment to ensure excellence, accepts nothing but the best and persists until the best is achieved.
• Curious: Questions everything, acts upon a foundation of knowledge and makes informed decisions.