Crew Controller (Dubai, UAE)

Crew Controller (Dubai, UAE)

Our client is a world leader in Business Aviation. Headquartered in Europe with a global presence, it delivers world-class business aviation services and upholds the highest standards in professionalism, luxury and quality. They offer luxury experiences for VIP customers looking for personal and professional services for their private aviation needs.

To support their Crew Control Team in Dubai, they are looking for a dynamic and highly motivated Crew Controller.

Responsibilities

• Cost analysis and liaison with the accounting team
• Liaison with the AOC team
• Covid restriction review and analysis
• Operational administration
• Crew notification
• Communication with Customers
• Liaison between the Customer and the Company’s internal department to match the Customers expectations
• Planning and publication of the duty schedule, including the coordination of all training activities for all flight crew members.
• Guarantee compliance with the flight and duty time limitations of each AOC
• Monitoring of the flight crewmembers’ duty scheduling to ensure the availability of an adequate number of flight crewmembers according to the operational requirements.
• Administration and update of the crewmember’s personal duty-scheduling data and history.
• Travel arrangements for flight crew members and staff members warrant a cost-effective and reliable travel program in accordance with the company travel policy.
• Monitor and support international crew members’ passport validity and visa requirements for any intended travel arrangements.
• Coordination and communication between the flight crew members and all relevant departments (including the respective service providers) in order to provide safe, efficient and uninterrupted scheduling of service personnel.
• Establishing periodical data evaluation. Invoices controlling
• Crew training files administrations
• Crew training department support
• Participating in weekly/monthly management meetings. Internal relations with other sections, external relations with operational partners, service providers, and authorities.
• Promoting a culture of safety

Qualifications

• Minimum 5 years of experience in a VIP aircraft management and charter environment, with worldwide flight operations
• Preference for candidates with previous Business Aviation experience.
• Familiarity with flight and duty time limitation
• Experience in crew training management
• Experience in crew travel and crew visa
• Familiarity with aircraft performance, (preferably with wide-bodied aircraft), international regulations, EASA rules, operations manual (OM) and flight entry requirements.
• Proactive and active with strong organizing skills, team-oriented, flexible approach and able to provide solid results under high pressure
• Excellent communication skills in English / oral and written; additional languages will be preferred.
• IT skills/experience in the use of dispatch-related software flight planning systems (i.e. Jet planner), SITA/AFTN communications, ops control systems and MS Office applications
• Willingness to work on shifts; night shift included
• Excellent ability to manage critical and high-pressure situations
• Solid communication skills
• Ability to cope with a heavy workload
• Ability to answer Customers’ queries
• Understand Customer’s needs and expectations through effective communication
• Building relationships with clients based on trust and respect

Benefits

• Competitive salary
• Fun Team building activities
• Travel Insurance
• Personal Accident Insurance
• Free Health Insurance
• Free Dental Insurance
• Encouragement of innovation and support in personal and professional growth