Counselling Case Manager – EAP (Remote: South Africa)

Counselling Case Manager – EAP (Remote: South Africa)

This is a part-time/permanent role (Hours and days to be agreed)

Our client is an international global HR solutions company that, amongst other services, provides a global and multi-lingual wellness service such as counselling, coaching, nutrition and fitness sessions and overall wellbeing training for employees, managers, and leaders at work.

Our client’s global wellness services have seen massive growth in recent years, and they numerous international awards in the wellness space. Now our client is looking to take its wellness service to the next level by introducing services, technology, and processes to meet the ever-changing and high demand of its growing client base.

Role Purpose

Our client is seeking a highly experienced and qualified Counselling Case Manager to take a leadership role within their EAP team. You will be responsible for the strategic management of counselling resources, liaising with the company’s senior stakeholders in the UK, providing expert supervision to EAP counsellors, and ensuring the highest quality of support for clients, including reporting. This is a pivotal position for shaping the future of our client’s EAP services and leaving a lasting positive impact on the well-being of employees.

Responsibilities:

• Strategic Management of Counselling Resources:
• Oversee the allocation and utilisation of global wellness resources.
• Identify and implement strategies for optimising the effectiveness and reach of wellness services.
• Develop and maintain strong relationships with internal and external counsellors, therapists, coaches and nutritionists, ensuring a high-quality network of support providers.
• Conduct regular reviews and evaluations of wellness services to ensure they are aligned with best practices and client needs.

Counselling Supervision & Development:

• Provide individual and group supervision to internal counsellors, and external network of providers, promoting professional development and enhancing clinical skills.
• Offer guidance and support on case management, ethical considerations, and challenging client situations.
• Conduct formal performance evaluations and implement development plans for supervised counsellors.
• Foster a collaborative and supportive learning environment within the EAP team.

Data-Driven Insights & Reporting:

• Collaborate with counsellors to gather data on service utilisation, client demographics, and service outcomes.
• Analyse data to identify trends, measure program effectiveness, and inform strategic decision-making.
• Generate insightful reports for client organisations, showcasing the value and impact of the wellness program.
• Utilise data analytics tools to monitor program performance and identify areas for improvement.

Qualifications:

• Preferably a Masters degree in counselling, psychotherapy, or a related field, with extensive experience (minimum 5 years) in an EAP or wellness setting, including supervisory experience, preferably an EAP or wellness service provider company such as Optum or Workplace Solutions or BUPA, AXA etc., (there are many).
• Current professional qualifications and registration with a relevant regulatory body (e.g.,  A 4-year Bachelor of Psychology professional degree approved by the HPCSA. Or A recognised BPsych Equivalent Programme approved by the HPCSA)
• Demonstrated expertise in counselling supervision, including providing feedback, mentoring, and promoting professional development.
• Strong leadership and communication skills, with the ability to build rapport with diverse stakeholders.
• Proven experience in resource management, budget planning, and strategic problem-solving.
• Comprehensive understanding of ethical considerations in counselling and supervision.
• Proficient in relevant computer software, data analysis tools, and record-keeping systems.

Benefits:

• The part-time role is initially 2 days per week, with the opportunity for an increase.
• Competitive salary and benefits package.
• Remote working with a flexible schedule.
• Work with an interesting and varied international and multilingual client base and resource base.
• A small bespoke company where your voice will be heard.
• Opportunity to lead and shape the future of wellness services.
• Opportunity to work with leading International HR consultants, coaches, and trainers across all the services of our client.
• Make a significant impact on the success of clients and the well-being of client employees and their families.
• Access to ongoing professional development opportunities.