Counselling Case Manager – EAP (Remote, UK)

Counselling Case Manager – EAP (Remote, UK)

This opportunity is Remote from within the UK, it is a part-time permanent opportunity 1-2 hours a day, 10 hours maximum a week, with the exception of team meetings monthly.

Our client is an international global HR solutions company that, amongst other services, provides a global and multilingual wellness service such as counselling, coaching, nutrition and fitness sessions and overall wellbeing training for employees, managers, and leaders at work.  Our client’s global wellness services grew by 350% during 2020, and they were awarded Gold Winner for 2 consecutive years 2021 and 2022 which resulted in fast growth.  Now our client is looking to take its wellness service to the next level by introducing services, technology, and processes to meet the ever-changing and high demand of its growing client base.

Role Purpose

Our client is seeking a highly experienced and qualified Counselling Case Manager to take a leadership role within their EAP team. You will be responsible for the strategic management of counselling resources, providing expert support to EAP counsellors, and ensuring the highest quality of support for their client organisations, including reporting. This is a pivotal position for shaping the future of the EAP services and leaving a lasting positive impact on the wellbeing of employees.

Responsibilities:

Strategic Management of Counselling Resources:

• Identify and implement strategies for optimising the effectiveness and reach of wellness services.
• Develop and maintain strong relationships with internal and external counsellors, therapists and coaches, ensuring a high-quality network of support providers.

Counselling Development:

• Offer guidance and support on case management, ethical considerations, and challenging client situations.
• Conduct formal performance evaluations and implement development plans for supervised counsellors.
• Foster a collaborative and supportive learning environment within the EAP team.

Data-Driven Insights & Reporting:

• Collaborate with counsellors to gather data on service utilisation, client demographics, and service outcomes.
• Analyse data to identify trends, measure programme effectiveness, and inform strategic decision-making.
• Generate insightful reports for client organisations, showcasing the value and impact of the wellness programme.
• Utilise data analytics tools to monitor programme performance and identify areas for improvement.

Qualifications:

• Preferably a master’s degree in counselling, psychotherapy, or a related field, with extensive experience (minimum 5 years) in an EAP or wellness setting, including supervisory experience, preferably an EAP or wellness service provider company such as Optum or Workplace Solutions or BUPA, AXA etc., (there are many).
• Current professional qualifications and registration with a relevant regulatory body (e.g., British Association for Counselling and Psychotherapy (BACP)).
• Demonstrated expertise in counselling supervision, including providing feedback, mentoring, and promoting professional development.
• Strong leadership and communication skills, with the ability to build rapport with diverse stakeholders.
• Proven experience in resource management, budget planning, and strategic problem-solving.
• Comprehensive understanding of ethical considerations in counselling and supervision.
• Proficient in relevant computer software, data analysis tools, and record-keeping systems.

Benefits:

• This part-time role is 1-2 hours a day, 10 hours maximum a week, with the exception of team meetings monthly. There will be an opportunity for an increase.
• Competitive salary and benefits package.
• Remote working with a flexible schedule.
• Work with an interesting and varied international and multilingual client base and resource base.
• A small bespoke company offering a human approach where your voice will be heard.
• Opportunity to lead and shape the future of our client’s Gold Award-winning wellness services to attain further awards and recognition.
• Opportunity to work with leading International HR consultants, coaches, and trainers across all the services of our client.
• Make a significant impact on the success of clients and the wellbeing of client employees and their families.
• Access to ongoing professional development opportunities.