Customer Support Executive – Arabic (Kuala Lumpur, Malaysia)

Customer Support Executive – Arabic

OUR CLIENT IS OPEN TO APPLICANTS FROM OVERSEAS

Our client is a dynamic, fast moving organization that specializes in providing services for trading in the financial markets. With 1000+ employees, they have grown fast since their formation in 2008.

They are seeking to hire a Customer Support Executive to provide support and issue resolution by ensuring excellent service provided across all types of communications with existing clients in each region.

• Answering clients about all technical support questions
• Processing requests
• Supporting the Company’s good image

Responsibilities

• To process client’s request and solve issues via live chat, phone call and email by navigating multiple programs while paying attention to accuracy and detail;
• To escalate issue to appropriate specialist when needed via SalesForce or Jira
• To update clients on their request status accordingly;
• To constantly verify documents submitted by clients within specific regions on an hourly basis;
• To prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy.
• To understand the Company’s business functions & roles by attending company seminars and meeting the required assessment target;
• To achieve quarterly KPI targets set by CS Manager;
• To perform other ad hoc tasks assigned by the manager.

Qualifications

• Good communication skills in English and native language (Arabic)
• Strong client-facing and communication skills
• Troubleshooting and multi-tasking skills
• Customer service orientation
• Bachelor Degree/ Diploma in Business Administration or related field
• Self-motivated and highly reliable