Training Specialist (Kuala Lumpur, Malaysia)

Training Specialist (Kuala Lumpur, Malaysia)

OPEN TO CANDIDATES WILLING TO RELOCATE

Our client is a dynamic, fast moving organization that specializes in providing services for trading in the financial markets. With 1000+ employees, they have grown fast since their formation in 2008.

They are looking to hire a Training Specialist in Limassol responsible for all types of training within the company, as well as participation in process improvements that support continuous improvement in the organisation.

Training includes training new hires, existing employees, clients and vendors on company’s products and services, professional customer service skills, on the job skills as well as basic forex trading. The Training specialist needs to take feedback from Quality Assurance and Knowledge Management to pioneer interventions that foster continual organisational improvement.

Responsibilities

• Provide newly hired staff with training within their probation period.
• Train and guide employees in order for them to provide professional and accurate information to clients.
• Update all employees’ knowledge about new services provided by the company, changed conditions etc.
• Design training programs and materials, improve and tailor existing training programs and materials in order to address training needs with complete courses.
• Schedule and conduct seminars with confirmed employees.
• Conduct assessments:
  Be accountable for employees’ training hours attendance;
  Maintain a keen understanding of training trends, developments and best practices.
  Prepare all the specified reports and other work documentation in time.
• Undertake any other ad-hoc tasks assigned by the Line Manager when required.

Qualifications

• Minimum of a Bachelor’s degree
• Excellent communication skills in both written and spoken English and good presentation skills.
• Experience in forex or financial services would be an added advantage.
• Experience in instructional design would be an added advantage.
• Previous experience in training delivery and quality assurance is preferred.
• Research, planning, organizing, time management and high level of administrative skill.
• Problem-solving skills and ability to adapt fast to change.
• Highly motivated and able to work under pressure.
• Creative thinking skills and ability to address issues proactively.
• Ability to take initiative, work independently as well as work flexible schedules/hours when needed.
• Ability to organize, multitask and exercise time management
• Ability to consistently exercise discretion and judgment in creative endeavors.
• Ability to interact with people of diverse backgrounds; possess strong coaching and feedback skills and a high level of attention to detail.
• Ability to accommodate various interpersonal and communication styles.
• Ability to simplify complex concepts.
• Hunger for what’s next and new.
• Great attitude.