Knowledge Specialist – English (Kuala Lumpur, Malaysia) 

Knowledge Specialist – English (Kuala Lumpur, Malaysia) 

This client will accept candidates willing to relocate.

Our client is a dynamic, fast moving organization that specializes in providing services for trading in the financial markets. With 1000+ employees, they have grown fast since their formation in 2008.

They are looking for a Knowledge specialist to maintain internal knowledge bases to provide the company’s employees and clients with up-to-date information on products and services.

Job Description

• Manage, maintain and develop the company’s internal knowledge base, so that information and data is accessible to employees.

• Accountable for accurate updates and maintenance of the knowledge base

• Manage, maintain and develop the company’s internal knowledge base so that relevant information is accessible for clients.

• Manage the relationship with website developers and third-party KB software providers.

• Assist trainers and managers with monitoring employees’ knowledge.

• Managing monthly, bi-annual and annual assessments to measure support team knowledge.

• Provide Training Programs and seminars for employees

• Train other Trainers on the company’s Training Programs

• Perform Audits on quality checks done by Training & Quality Specialists

• Provide ideas to improve and enhance the Knowledge Base.

• Participate fully in the team, taking part in regular team meetings, sessions, giving feedback and ideas to colleagues and to the management to manage the Knowledge Base.

• Liaise with stakeholders from different departments to keep track of new information and update the knowledge base accordingly.

• Conveying new information across different departments within 24 hours of release/changes.

• Work closely with QA Manager, Training Manager, Senior Trainers, and Trainers to drive Knowledge Initiatives across the organization.

• Undertake any other ad-hoc tasks assigned by the Line Manager or any other superior from Operations as and when required.

Job Requirements:

• Excellent command of English, with advanced writing proficiency.

• Bachelor’s or master’s degree in computer science/ information science / business / economics / finance would be an advantage.

• Excellent communication skills and good presentation skills

• Experience with KM software would be an advantage (self-service software, customer help center software).

• Copywriting experience would be an advantage.

• Must be independent, self-motivated, show initiative and a strong sense of ownership /responsibility.

• Supportive of company-wide goals and objectives, deliver department /team results and key objectives.

• Ability to research, organize, plan, multitask and exercise time management.

• High level of attention to detail.

• Stakeholder engagement skills: listening, negotiation, consulting, advocacy.

• Fast-learner with good analytical skills.

• Ability to deal with high load of information and with ambiguity.

• Ability to simplify complex concepts with clarity in writing.

• Good creative thinking skills and ability to address issues proactively.

• Research, planning, organising, time management and high level of administrative skills.

• Problem solving skills and ability to adapt fast to change.

• Highly motivated and able to work under pressure.

• Ability to take initiative and work independently.

• Experience in forex or financial services would be an added advantage.