Zendesk Administrator (Kuala Lumpur, Malaysia)

Zendesk Administrator (Kuala Lumpur, Malaysia)

This client will accept candidates willing to relocate.

Our client is a dynamic, fast moving organization that specializes in providing services for trading in the financial markets. With 1000+ employees, they have grown fast since their formation in 2008.

They are looking for a Zendesk Administrator to custom code API based features to maximize Zendesk functionality, to take action on requests on enabling and customizing features available in Zendesk(in the back end and front end), to do the customisation of source codes to comply with current and future brand guidelines which are not available in Zendesk default settings and functions.

To implement API-based integration with SalesForce intending new innovative self-service offering and assisting in Crowdin and Zendesk integration with the purpose of pull and push automation.

Responsibilities

• To assist in enabling needed functions in Zendesk and customizing codes with the intention of improving Help Center performance.

• API function and integration of Zendesk with other CRMs to enable us to maximize the use of all Zendesk capabilities that mostly relies on API and custom development.

• Manage auto content recommendations in auto email notifications via platform integrations and AI

• Customize codes to let us use interactive tables and maps in our client’s Help Center contents

• Customize codes to redirect clients from removed articles to new relevant articles.

• Customize codes to redirect clients from a non-existing language to existing languages.

• Create customized Help Center pages (Like video archive page)

• Create and maintain content rating and feedback gathering pop-ups.

• Custom code new content pop-ups about new products on Help Center’s main page.

• In-house implementation of Help Center redesign and development.

• Assist in implementing new brand guidelines initiatives that need custom coding in Zendesk such as visual and text components alignments (logo, interface, fonts, etc.

• Communicate with Zendesk for any function enabling or other requests (Vendor management)

• Assist in enabling, customizing and maintaining other functions in Zendesk.

Requirements

• Advanced Zendesk Administrator knowledge

• Minimum 2 years of experience in software development or as a full-stack software developer

• Proven frontend/Backend development experience

• Advanced html5 / CSS3 /JS (Vanilla & at least one JS framework (ReactJS, Vue JS etc) coding skills

• Working knowledge of Python