Payment Operations Specialist -AFRIKAANS/SWAHILI/ZULU (Kuala Lumpur, Malaysia)

Payment Operations Specialist -AFRIKAANS either SWAHILI or ZULU (Kuala Lumpur, Malaysia)

OUR CLIENT IS OPEN TO APPLICANTS FROM OVERSEAS

Proficiency in English and your native language (oral and written) these MUST be either: AFRIKAANS either SWAHILI or ZULU

Our client is a dynamic, fast-moving organization that specializes in providing services for trading in the financial markets. With 1000+ employees, they have grown fast since their formation in 2008.

They are seeking to hire a Payment Operations Specialist responsible for our client’s unprocessed/pending deposits and withdrawals requests from businesses. Focused on analyzing and preventing potential abuse/fraud cases in the payments ecosystem.

The purpose of the role is to ensure a secure and controlled environment by identifying any high-risk transactions/customers to prevent fraudulent activity and processing of lost and manual adjustments. This shall enhance the overall experience of customers with deposits and withdrawals.

Responsibilities

• Process withdrawals (pending) – Top priority among to-do list (at least 50% of work time)
• Assist in financial transactions (customer deposits and withdrawals)
• To Identify and resolve issues related to Transaction Processing by conducting Analysis and following troubleshooting procedures.
• Being the point of contact for existing Payment Service Providers (PSPs) and communicating with them on any required channels: phone, email, chat.
• To take relevant action in case of PSP downtime or non-scheduled emergency maintenance. (For instance, turn off or switch provider).
• Assisting PSP by providing sufficient information (transaction details, error messages, screenshots captured by customers) to carry out investigation on their side.
• Analyse data to find irregular client activity patterns and abnormal behavior
• Collate information to identify potential system faults and prevent abuse issues
• Work with relevant Dept. to follow up and close cases

Qualifications

• Analytical and attention to details

• Proficiency in English and your native language (oral and written) these MUST be either:
  AFRIKAANS either SWAHLI or ZULU

• Excellent communication and people skills

• Good organizational and administrative abilities

• Problem-solving skills

• Excel/Google sheets and docs
• Payment Operations Specialist can work morning, evening, night shifts depending on the schedule

• Weekend rotation

• All public holidays are working days, but you get compensation in days for those public holidays (so you can use them for annual leave)