Research Analyst (Kuala Lumpur, Malaysia)

Research Analyst (Kuala Lumpur, Malaysia)

OUR CLIENT IS OPEN TO APPLICANTS FROM OVERSEAS

Our client is a dynamic, fast moving organization that specializes in providing services for trading in the financial markets. With 1000+ employees, they have grown fast since their formation in 2008.

They are looking to hire a Research Analyst to join their Kuala Lumpur Offices.

In this business-critical position, the Research Analyst is expected to be involved in the end-to-end research process, working with a vast amount of data related to customers experience, competitors activities and any other topics where applicable.

Responsibilities

• Organization and participation in all stages of the research process including research briefing preparation, defining the population & research tools, gathering and analyzing market data & customer insights, conducting interviews etc.

• Conduct and utilizing existing methods of research from customer surveys, interviews to usability testing, in-depth analysis, focus group discussion and others.

• Communicate with external agencies to conduct and analyze research where applicable.

• Extract and analyse multiple data sources and turn them into meaningful business insights.

• Monitor and quantify the effectiveness of customer journeys.

• Produce regular reporting and periodic research into key consumer and competitor segments.

• Explore approaches to improving knowledge management in the organization.

• Document the research results and maintain the knowledge base.

Qualifications

In order to succeed in this Research Analyst role, you must have a strategic and analytical mindset with a winning mentality, able to cope up with a fast-paced environment with high attention to detail while being adaptive toward change.

• Good understanding of the CFD industry
• Knowledge and track record of successfully working with customer operational and experience data (e.g. NPS, CSAT, CES, etc.)

• Strong Excel and SQL skills required (macros, master pivot tables, VLOOKUP, etc.)

• Proficiency in working with datasets to extract, manipulate and analyze customer data.

• Understanding of research methodology including survey design

• Experience with survey/Voice of the Customer platforms (e.g. Qualtrics, SurveyMonkey, FocusVision, etc.), survey analysis tools (e.g. SPSS, Displayr, Q, etc.) and CRM platforms (e.g. Salesforce etc.) will be an added advantage

• Ability to apply statistical techniques such as correlation and regression

• Excellent analytical and problem-solving skills

• Demonstrated intellectual curiosity and ability to learn quickly; high levels of self-motivation and attention to detail; project managing multiple priorities with competing deadlines.