Wellbeing Support Administrator – Part-Time Associate – (Remote, South Africa)

Due to continued growth, we are seeking a Wellbeing Support Administrator to join us on a part-time, associate basis. This role will operate remotely from South Africa.

Role Purpose:

We are looking for a detail-oriented and proactive Wellbeing Assistant to provide administrative support to our Wellbeing Team, as well as support to our Wellbeing Case Manager in delivering high-quality services to clients.

The ideal candidate will assist in the initial client assessment, thereby ensuring that clients receive the necessary support and resources to enhance their overall health and well-being. The successful candidate will also play a crucial role in ensuring smooth operations within the Wellbeing Pillar.

Responsibilities:

• Assist the Wellbeing Case Manager in conducting client assessments.
• Maintain accurate and up-to-date client records, ensuring confidentiality and compliance with relevant regulations.
• Deal appropriately and sensitively with any client feedback and complaints to ensure a successful resolution.
• Facilitate communication between clients and counsellors/coaches to ensure comprehensive support.
• Assist in data collection and reporting on client outcomes and programme effectiveness.
• Provide administrative support, including responding to enquiries and managing correspondence and documentation related to the wellbeing services.
• Participate in team meetings and contribute to the development of programme initiatives.
• Assist in the planning and coordination of wellbeing programmes and initiatives.
• Prepare materials and resources for workshops and other client training.

Qualifications:

• Bachelor’s degree in psychology.
• Minimum 5 years experience in counselling private practice.
• Strong organisational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Empathy and a genuine interest in supporting clients’ wellbeing.
• Ability to work collaboratively as part of a team.
• Proficiency in Microsoft Office Suite and familiarity with case management software.

About this role:

The successful hire will ideally be available on a flexible freelance basis, able to commit 1 and a half hours daily, Monday to Friday. The flexibility to cover more hours if needed is highly desirable.

We are an equal-opportunity company and encourage applications from individuals of all backgrounds.