Project Manager – Customer Operations (Kuala Lumpur, Malaysia)

Project Manager – Customer Operations (Kuala Lumpur, Malaysia)

OUR CLIENT IS OPEN TO APPLICANTS FROM OVERSEAS

Our client is a dynamic, fast moving organization that specializes in providing services for trading in the financial markets. With 1000+ employees, they have grown fast since their formation in 2008.  They are now looking to hire a Project Manager – Customer Operations.

Role Purpose

The project manager will create new processes and systems with the highest output quality, structured in a way allowing us to use them as standards for our client’s services and products as we scale. This means adhering to the standards of structure, tool use, templates, and performance expectations of the group projects.

Project management responsibilities include the coordination and completion of projects on time within budget and within scope. Set deadlines, assign responsibilities and monitor and summarize the progress of the project.

Prepare reports for senior management regarding the status of all assigned projects and ensure standard platform information and reporting to see trends and identify risks. The successful candidate will understand quality operations project management and be able to optimize on specific outcomes. Projects must deliver the required scope and budget. Project Managers will have extensive stakeholder interaction and will demonstrate solid communication and cultural attributes of our company.

Overall success measurements:

• Project completion (% attainment by quarter)

• KPI improvements (via project iterations)

• Stakeholder feedback (CSAT)

Responsibilities

• Coordinate internal resources and third parties/vendors for the flawless execution of projects
• Ensure that all projects are delivered on-time, within scope and within budget
• Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
• Ensure resource availability via capacity planning and proper allocation via skill sets and competencies
• Develop a detailed project plan to monitor and track progress on a standard platform and template for information
• Manage changes to the project scope, project schedule and project costs using appropriate verification techniques
• Measure project performance using appropriate tools and techniques
• Update and manage the relationship with all stakeholders
• Perform risk management to minimize project risks
• Create and maintain comprehensive project documentation

Qualifications

• Solid knowledge in project management, central PMO leadership with proven experience (5+ years)

• Solid organizational skills including attention to detail and multitasking skills

• Experience setting up project tools, platforms, documentation templates, reporting business reviews, etc. for a large global team

• Project Management Professional (PMP) / PRINCE II / LSS (DMAIC) certification is greatly preferred

• Bachelor’s Degree or MBA in the appropriate field of study or equivalent work experience

• Experience creating cost models, developing and tracking budgets and financial performance