Mechanical Servicing Team Leader (Malta)

Mechanical Servicing Team Leader (Malta)

Our client is a Fire safety & Security firm.  They are seeking to recruit a Mechanical Servicing Team Leader

Role Purpose:

To foresee the holistic and comprehensive management, support, instruction and overall responsibility of all the Servicing Team.

Duties & Responsibilities:

• Act as a reference point to the team and other members within the Servicing Department by providing technical and moral support.
• Receive and record clients’ calls by logging data into the system and schedule jobs to servicing technicians accordingly
• Handle daily technicians and clients’ related matters and other issues which may arise by conducting regular checks on locations while technicians are on-site for quality assurance purposes
• Ensure the inputting of all necessary data and updating the system in an efficient and timely manner.
• Establish and publish clear priorities amongst project activities and make sure jobs are being closed efficiently
• Motivate and drive technicians to promote, up-sell and cross-sell other systems and products
• Foresee administrative duties such as vacation leave, sick leave, feedback – giving and receiving, monitor KPIs, customers testimonials, team dynamics, team management by conducting excellent time management and prioritization
• Compile reports as requested by the management.
• Act as a reference point in the purchasing of technical, specific equipment, parts and tools required for maintenance/repairs jobs
• Monitor and adopt quality assurance measures related to repairs (callouts) and maintenance (PPM’s) by reviewing maintenance checklists according to Company standards operating procedures (SOPs)
• Identify the team’s training requirements through a thorough analysis of job delivery and quality and keep track of the teams’ progress
• Monitors, reviews, and addresses team members underperformance, maintain appropriate records in accordance with Company procedures
• Develop client relationships at both senior and technical level by maintaining an excellent communication flow
• Issue and chase quotations
• Attend any training provided by the Company and sit for the respective assessments accordingly
• Any other duties as may be necessary from time to time

Attributes & Requirements

• Planning, organisation and time management skills
• Project management skills including flexibility and prioritisation of tasks
• Able to react quickly when facing any obstacles
• Can perform independently under pressure
• Strong sense of leadership and learning orientation
• Ability to define goals together with his team and assign the responsibility to team members in a clear manner
• Excellent interpersonal and presentation skills
• Ability to take an initiative and act on what’s required
• Qualification in MQF Level 5 or higher in Mechanical Engineering
• Experience in a similar environment will be considered an asset.