IT Support Engineer (Gibraltar)

IT Support Engineer (Gibraltar)

Our client is the one of the world’s most popular online gaming operators and they are looking to add an IT Support Engineer to their team in Gibraltar.

This is a primarily hands-on position where the main responsibilities include covering technical shift duties and procedures, as well as providing technical helpdesk services to all of our client’s departments (local and remote).

Responsibilities 

• Responsible for covering technical shift duties 24/7 and giving answers /solutions to any problems which may occur during the shift.
• Providing technical assistance to other departments.
• 1st and 2nd Line Support to 500+ users (local and remote).
• Supporting Microsoft Office Suites and providing ad-hoc training when required.
• Supporting internal CRM applications and internal bespoke software systems.
• Account creation for new users using Active Directory.
• Troubleshooting Citrix remote access and internally published
• applications.
• Data management and monitoring on servers.
• Hardware and software upgrades.
• PC configuration/installation and troubleshooting.
• PC imaging.
• Server rack mounting and installation.

Qualifications

• 2 years of relevant hands-on experience in large organisations.
• Windows 10.
• Familiarity with Windows 2008/2012 Server technology (ideally large user environment 500+).
• Microsoft Office 365.
• Microsoft Outlook 365.
• Knowledge of Citrix remote desktop and Citrix services.
• NetBackup or Backup methodologies.
• Active Directory Services.
• TCP/IP and general basic WAN/LAN troubleshooting capabilities.
• No restrictions to working in Gibraltar.

Desirable

• MS Qualifications.
• Experience of working shifts.
• Group policies are an advantage.

Working Hours:
The team is required to work a variety of shifts (24/7) with 2 days off,
which may be split.  Note: Bank Holidays are considered normal working days.