Head of Safer Gambling Operations (Gibraltar)

Permanent
Gibraltar, Gibraltar
Posted 3 years ago

Head of Safer Gambling Operations (Gibraltar)

Our client is the one of the world’s most popular online gaming operators and they are looking to add a Head of Safer Gambling Operations to their Customer Safety and Due Diligence team in Gibraltar.

 

Role Purpose:

Responsible for the overall operations of the Safer Gambling Team, in order to maintain compliance with our client’s social responsibility policies and all relevant regulatory requirements.

Responsibilities

  • Responsible for the overall operations of the Safer Gambling Team.
  • Reporting and monitoring of various Safer Gambling processes and procedures through robust auditable processes.
  • Identify areas of Safer Gambling risk to develop and implement measures to address such items as well as launch new initiatives
  • Fine-tuning of pro-active algorithm-based tool used to identify players exhibiting behaviour that may indicate potential signs of gambling-related harm
  • Working with data analysts to assess the effectiveness of our client’s Safer Gambling policies, processes and interactions.
  • Ensure effective accurate documentation and record-keeping of Safer
    Gambling processes.
  • Reviewing/amending manuals and existing procedures, as related to
    Responsible Gambling and compliance in all regulated markets.
  • Handling of & providing guidance on escalated disputes as required to investigate and determine the most appropriate action to take.
  • A focal point for internal escalation of Safer Gambling compliance matters.
  • Key stakeholder in the implementation of new policies, procedures &
    regulatory requirements.
  • Research and preparation of case studies/presentations for training purposes, audits & ADR’s.
  • Identifying key training needs and overseeing Safer Gambling training content and delivery including collaborating with external organisations when required.
  • Liaising with other company sites and departments, internal/external as required.
  • Developing and maintaining relationships with 3rd party organizations in the Safer Gambling field.
  • Any other tasks assigned by line management.

Qualifications

  • Minimum of 5 years practical experience working for a regulated gambling operator, specializing in Safer Gambling, player protection, or a comparable background.
  • Detailed knowledge of the LCCP and guidance notes of relevant licensing authorities relating to Safer Gambling and customer interactions.
  • Knowledge of best practices in social responsibility for remote gambling.
  • Strong communication skills, with the ability to communicate and gain the respect of all levels of management and staff.
  • Proficient in MS Office applications.
  • Reasoning and analytical ability in order to make decisions.
  • Good assessment of situations under stressful circumstances.
  • Excellent organisational and prioritisation skills.
  • Experience in providing detailed case reviews, presentations and analytical data.
  • Must be adaptable to changing procedures and be able to work with various stakeholders.
  • Able to work under pressure and to deadlines.
  • Diplomatic, flexible and approachable.
  • Strong leadership skills.
  • Strong attention to detail.
  • Patient, proactive, responsible and reliable.

Job Features

Job CategoryLegal, Management, Operations
Salary / Hourly RateAttractive
Job TypePermanent
Start DateImmediately

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