Head of Safer Gambling Operations (Gibraltar)
Permanent
Gibraltar, Gibraltar
Posted 3 years ago
Head of Safer Gambling Operations (Gibraltar)
Our client is the one of the world’s most popular online gaming operators and they are looking to add a Head of Safer Gambling Operations to their Customer Safety and Due Diligence team in Gibraltar.
Role Purpose:
Responsible for the overall operations of the Safer Gambling Team, in order to maintain compliance with our client’s social responsibility policies and all relevant regulatory requirements.
Responsibilities
- Responsible for the overall operations of the Safer Gambling Team.
- Reporting and monitoring of various Safer Gambling processes and procedures through robust auditable processes.
- Identify areas of Safer Gambling risk to develop and implement measures to address such items as well as launch new initiatives
- Fine-tuning of pro-active algorithm-based tool used to identify players exhibiting behaviour that may indicate potential signs of gambling-related harm
- Working with data analysts to assess the effectiveness of our client’s Safer Gambling policies, processes and interactions.
- Ensure effective accurate documentation and record-keeping of Safer
Gambling processes. - Reviewing/amending manuals and existing procedures, as related to
Responsible Gambling and compliance in all regulated markets. - Handling of & providing guidance on escalated disputes as required to investigate and determine the most appropriate action to take.
- A focal point for internal escalation of Safer Gambling compliance matters.
- Key stakeholder in the implementation of new policies, procedures &
regulatory requirements. - Research and preparation of case studies/presentations for training purposes, audits & ADR’s.
- Identifying key training needs and overseeing Safer Gambling training content and delivery including collaborating with external organisations when required.
- Liaising with other company sites and departments, internal/external as required.
- Developing and maintaining relationships with 3rd party organizations in the Safer Gambling field.
- Any other tasks assigned by line management.
Qualifications
- Minimum of 5 years practical experience working for a regulated gambling operator, specializing in Safer Gambling, player protection, or a comparable background.
- Detailed knowledge of the LCCP and guidance notes of relevant licensing authorities relating to Safer Gambling and customer interactions.
- Knowledge of best practices in social responsibility for remote gambling.
- Strong communication skills, with the ability to communicate and gain the respect of all levels of management and staff.
- Proficient in MS Office applications.
- Reasoning and analytical ability in order to make decisions.
- Good assessment of situations under stressful circumstances.
- Excellent organisational and prioritisation skills.
- Experience in providing detailed case reviews, presentations and analytical data.
- Must be adaptable to changing procedures and be able to work with various stakeholders.
- Able to work under pressure and to deadlines.
- Diplomatic, flexible and approachable.
- Strong leadership skills.
- Strong attention to detail.
- Patient, proactive, responsible and reliable.
Job Features
Job Category | Legal, Management, Operations |
Salary / Hourly Rate | Attractive |
Job Type | Permanent |
Start Date | Immediately |