Head of Safer Gambling Operations (Gibraltar)

Head of Safer Gambling Operations (Gibraltar)

Our client is the one of the world’s most popular online gaming operators and they are looking to add a Head of Safer Gambling Operations to their Customer Safety and Due Diligence team in Gibraltar.

Role Purpose:

Responsible for the overall operations of the Safer Gambling Team, in order to maintain compliance with our client’s social responsibility policies and all relevant regulatory requirements.

Responsibilities

• Responsible for the overall operations of the Safer Gambling Team.
• Reporting and monitoring of various Safer Gambling processes and procedures through robust auditable processes.
• Identify areas of Safer Gambling risk to develop and implement measures to address such items as well as launch new initiatives
• Fine-tuning of pro-active algorithm-based tool used to identify players exhibiting behaviour that may indicate potential signs of gambling-related harm
• Working with data analysts to assess the effectiveness of our client’s Safer Gambling policies, processes and interactions.
• Ensure effective accurate documentation and record-keeping of Safer
  Gambling processes.
• Reviewing/amending manuals and existing procedures, as related to
  Responsible Gambling and compliance in all regulated markets.
• Handling of & providing guidance on escalated disputes as required to investigate and determine the most appropriate action to take.
• A focal point for internal escalation of Safer Gambling compliance matters.
• Key stakeholder in the implementation of new policies, procedures &
  regulatory requirements.
• Research and preparation of case studies/presentations for training purposes, audits & ADR’s.
• Identifying key training needs and overseeing Safer Gambling training content and delivery including collaborating with external organisations when required.
• Liaising with other company sites and departments, internal/external as required.
• Developing and maintaining relationships with 3rd party organizations in the Safer Gambling field.
• Any other tasks assigned by line management.

Qualifications

• Minimum of 5 years practical experience working for a regulated gambling operator, specializing in Safer Gambling, player protection, or a comparable background.
• Detailed knowledge of the LCCP and guidance notes of relevant licensing authorities relating to Safer Gambling and customer interactions.
• Knowledge of best practices in social responsibility for remote gambling.
• Strong communication skills, with the ability to communicate and gain the respect of all levels of management and staff.
• Proficient in MS Office applications.
• Reasoning and analytical ability in order to make decisions.
• Good assessment of situations under stressful circumstances.
• Excellent organisational and prioritisation skills.
• Experience in providing detailed case reviews, presentations and analytical data.
• Must be adaptable to changing procedures and be able to work with various stakeholders.
• Able to work under pressure and to deadlines.
• Diplomatic, flexible and approachable.
• Strong leadership skills.
• Strong attention to detail.
• Patient, proactive, responsible and reliable.