Group Reservations Manager (Hospitality) – Malta

Group Reservations Manager (Hospitality) – Malta

We are looking for a motivated and skilled Group Reservations Manager to lead the reservations department across three hotels in Malta.

Role Purpose

In this role, you will ensure the smooth running of the reservations department, handling communications with guests, travel agents, booking platforms, and internal teams. Your primary focus will be on maximizing room revenue and delivering an outstanding guest experience, while providing ongoing support to your team with their daily tasks.

Responsibilities:

• Lead and supervise the Reservations Team, offering daily guidance and support.
• Oversee the creation and updating of reservation records.
• Keep accurate documentation of guest interactions, reservations, and any correspondence.
• Maintain a positive atmosphere by providing exceptional service to guests, colleagues, and managers.
• Work closely with the Revenue Team to provide valuable insights that drive performance.
• Monitor and report on revenue trends and industry data.
• Handle any issues or challenges related to bookings and reservations.
• Prepare confirmation letters and manage any cancellations or changes swiftly.
• Respond to daily reservation inquiries and maintain regular communication.
• Identify opportunities for growth and minimize potential risks.
• Use relevant tools and systems to analyse trends and make data-driven recommendations.

Qualifications:

• Strong analytical skills with the ability to identify data patterns and trends.
• Excellent problem-solving abilities and high attention to detail.
• Strong written and verbal communication skills, along with great interpersonal skills.
• Ability to manage time effectively and prioritize tasks.
• Team-oriented, with a collaborative approach and focus on fostering a positive work culture.
• Knowledge of Opera and Concerto systems is a plus.