Executive Housekeeper (St Julian’s, Malta)

Executive Housekeeper (St Julian’s, Malta)

Our client is seeking the right Executive Housekeeper for a 5-star hotel in Malta to ensure their standards never slip.

Role Purpose

The selected candidate will be responsible for managing all aspects of the hotel’s housekeeping and laundry operations, leading and coordinating the daily operations of the housekeeping department. This includes ensuring that the hotel, entertainment areas, and outlets are kept clean and orderly. The goal is to deliver memorable and unique guest experiences with every single stay.

Responsibilities

• Leading a fully-fledged housekeeping department including extensive public areas, laundry, rooms and staff uniforms.
• Managing, coaching, and developing a team dedicated to exceptional housekeeping and laundry standards
• Addressing special requests for guests, VIPs, repeat visitors and VIP Club members
• Educating all team members on the importance of remaining compliant with Company Policies and Procedures, brand, health, safety and hygiene standards
• Handling complaints and special requests to keep every guest happy
• Maintaining inventory levels, preparing budgets, and driving productivity
• Maintaining and ordering supplies and equipment while minimising waste in support of our green initiatives
• Planning for manning required in line with productivity benchmarks, seasonal requirements and upcoming events to ensure productivity, maximise resource efficiency and ensure the highest standards of housekeeping are kept at all times
• Developing the teams to ensure proper checking and supervision of staff
• Ensuring adequate stock levels of uniforms, linen, amenities and equipment
• Weekly Scheduling of employees to ensure that all areas are well-manned according to occupancy and prepared to receive our guests
• Ensuring adherence to brand standards and the 5-Star housekeeping

Qualifications

• Excellent communication and strong interpersonal leadership skills
• Ideally having a Hospitality Management qualification or a related field
• Strong knowledge of all policies and procedures related to housekeeping
• Proficient in the use of Microsoft Office Applications and Opera System
• Experience with luxury brand standards, ideally in 5-Star property with a minimum of 250+ rooms
• 3+ years total experience in a similar position