Customer Support Executive – English (Kuala Lumpur, Malaysia)

Customer Support Executive – English (Kuala Lumpur, Malaysia)

Our client is a dynamic, fast moving organization that specializes in providing services for trading in the financial markets. With 1000+ employees, they have grown fast since their formation in 2008.

Our client is currently looking for a Customer Support Executive to provide support and issue resolution to clients, by ensuring excellent service is provided across all types of communications to their existing clients globally.

Responsibilities

• Process client’s request and solve issues via live chat, phone call and email by navigating multiple programs while paying attention to accuracy and detail;
• Escalate the issue to the appropriate specialist when needed via SalesForce or Jira;
• Update clients on their request status accordingly;
• Verify documents submitted by clients within specific regions on an hourly basis;
• Prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy;
• Understand the Company’s business functions & roles by attending company seminars and meeting the required assessment target;
• Achieve quarterly KPI targets set by CS Manager;
• Perform other ad hoc tasks assigned by the manager.

Qualifications

• Minimum 1 years of experience in customer service related role
• Fluent English language skills (written and spoken)
• Strong client-facing and communication skills
• Troubleshooting and multi-tasking skills
• Customer service orientation
• Bachelor Degree/ Diploma in Business Administration or related field
• Self-motivated and highly reliable

Perks

• Outstanding conditions for professional growth and development, work in a very fast pace and challenging environment;
• Competitive salary based on the candidate’s expectations and internal benchmark;
• Company’s contribution to training & development;