IT Support Technician (Munich, Germany)

IT Support Technician (Munich, Germany)

Our client, a prestigious international school in Munich, Germany, is hiring an IT Support Technician for their school.

Role Purpose

• Provide initial resolution or diagnosis of IT incidents, escalating appropriately where needed.
• Provide initial help and advice to end users who request additional services.
• Perform basic IT maintenance tasks in line with documented procedures and best practice.
• Escalate more complex incidents, change requests, purchase requests and technical enhancement
requests to relevant staff.
• Communicate fully and promptly with the Support Desk Administrators

Responsibilities

• Maintain a high level of customer service.
• Complete tasks within SLAs or agreed timescales as far as reasonably possible.
• Maintain accurate and up-to-date documentation.
• Support the fulfilment of the IT Department’s continuous improvement plan.
• Support project work as required.
• From time to time, complete other tasks of a similar scope and level of responsibility as directed by the Head of IT and/or IT Operations Supervisor.

Qualifications

• Basic IT qualification or a standard qualification in Mathematics and a Science subject would be an advantage
• Basic knowledge of networking or helpdesk systems would be advantageous
• Experience of working in a similar context would be desirable
• Experience in supporting large Windows 10 environments
• Experienced in 1st and 2nd Level Support for users
• Working knowledge of spoken and written English is essential