Medical Officer – International Insurance Group (Bangkok, Thailand) 

Our client, an international healthcare insurance company, have an incredible opportunity for a Medical Officer to join the team in Bangkok, Thailand. 

This is a fantastic opportunity for a medical professional with sound medical knowledge (Maybe from a nursing background or a junior doctor background) to join an international insurance company. 

Role Purpose

In a service-based claims environment, the Medical Officer will be responsible for providing expert advice and guidance to team
members taking claims through the claims life cycle end to end. This includes supervising claims assessors and service specialists,
providing medical expertise, assessment advice, and guidance. You will also be assessing the most complex claims and ratifying
claims decisions.

Role Profile 
Role Title: Medical Officer

Role Location: Bangkok, Thailand

Responsibilities

• Providing expert advice and guidance to team members and using your medical knowledge and experience to assess and
  ratify claims.
• Creating and maintaining a knowledge base to continually develop the level of expertise in the claims team. Providing
  training to maintain existing knowledge and introduce advancements in medicine.
• Managing relationships with medical facilities, partners and members globally to provide the best possible service. Acting as
  an escalation point for disputed claims.
• Ensuring processes and operational practices are carried out by staff, meeting our customer service expectations. This means
  driving performance on an individual and corporate level.
• Joining an out of hours senior manager on-call system providing staff with access to expertise, support and decision making.
• Developing case management capability to fulfil customer and corporate needs as well as supporting fraud identification and
  reduction.
• Identifying and suggesting best practice. Working with managers and supervisors to implement it.
• Working with fellow managers to identify areas of business development, creating new products and services.

Qualifications

• Must be / have been a doctor – Able to provide medical advice to the claims team members related to complex claims .
• Must be very fluent in English
• Good decision making, judgement and investigative skills
• Must be Thai native or local to Bangkok