Luxury Accommodation Manager (Umbria, Italy)

Luxury Accommodation Manager (Umbria, Italy)

Our client is a stunning Luxury Accommodation based in the beautiful region of Umbria, Italy. Our client is seeking a Luxury Accommodation Manager to join their estate in Umbria, reporting to the General Manager.

Role Purpose

The Luxury Accommodation Manager will be responsible for overseeing the successful operations, managing and enhancing team performance to ensure excellent service for guests and the professional development of employees, in compliance with company philosophy, operating standards and procedures. The successful candidate will help to develop a harmonious work atmosphere with teamwork at the heart.

Responsibilities

• Will support the General Manager to oversee all department’s operations;
• Will support the General Manager to plan activities and allocate responsibilities to achieve the most efficient operating model;
• Will lead, train, supervise and support teams;
• Will make sure that the team provide quality service, overall guest experience;
• Will evaluate Guest’s satisfaction and monitor the level of service provided for continuous improvement;
• Will support the General Manager to set departmental targets and objectives, work schedules, and budgets, maximizing and identifying revenue and cost control opportunities within the departments;
• Will assist guests. The goal should always be to make guests feel comfortable and satisfied;
• Will ensure effective communication between all department teams in compliance with hotel standards and procedures;
• Will create a positive and collaborative work atmosphere within the team, spreading the culture of proactive teamwork among company departments;
• Will keep professional and ethical relationships with guests, suppliers and colleagues;
• Will hold daily meetings to ensure smooth operations;
• Will support the accounts department by responding accurately and efficiently to all queries;
• Will ensure compliance with all the HACCP system rules. Ensure and maintain very high standards of hygiene, behaviour and grooming of staff;
• Will make sure that the team collects all materials needed from the warehouse in accordance with the instructions received;
• Will check the correct use and upkeep of the equipment and materials supplied.

Qualifications

• At least 10 years of team management experience in dynamic and luxury accommodations.

• Bachelor’s degree in hospitality, business administration, or a relevant field.
• Outstanding communication skills, active listening, and negotiation;
• Excellent customer service and interpersonal skills;
• Problem-solving and analytical thinking;
• Be a team player and have a proactive approach;
• Be confident with accounting and admin;
• Fluent in English and Italian (C1 level);
• Strong understanding of guest management best practices and data entry software. Be confident in the daily use of IT software and programme PMS (Protel knowledge will be a plus).

Benefits

• Bespoke learning & development training (for example 1:1 coaching, leadership skills, strengthening languages or IT skills);
• Competitive salary offer;
• People first approach;
• Well-being activities (Yoga classes, get-together activities, welfare measures);
• Relocation support package (up to 4 weeks of housing).