Flight Dispatcher/Duty Manager (Malta)

Flight Dispatcher/Duty Manager (Malta)

Our clients are leaders in Business Aviation. Headquartered in Switzerland with a global presence around the world.

Their team is growing, and they would like to select only the best people to join their team and provide the best service to their internal and external clients.

Duty Manager / Senior Flight Dispatcher to join the OCC team. The position will be based in our Malta office to work alongside an international and young, energetic team. The position will report directly to the Head of OCC.

Responsibilities:

• Flight scheduling (overflight/landing permits, handling and fuel arrangements, additional supplementary services)
• Flight dispatch and operations control (flight planning, crew briefing, meteo and NOTAM analyses, movement control, crew control, irregularity handling, emergency response)
• Airport and Route analyses and feasibility checks to support commercial and flight operations department
• Cost analysis and liaison with the accounting team
• Liaison with the AOC team
• Ground operations activities
• Covid restriction review and analysis
• Operational administration
• Crew notification
• Administrative duties relevant to the flight dispatch department
• Communication with Customers
• Liaison between the Customer and the Company’s internal department to match Customers expectations

Qualifications:

• Minimum 5 years of experience in a VIP flight dispatch environment, with worldwide flight operations (dispatch certificate or dispatch license, as well as ETOPS experience, are an asset);
• Ability to interpret weather and NOTAM information as well as airport/airspace NAV charts.
• Familiarity with aircraft performance, (preferably with wide-bodied aircraft), international regulations, EASA rules, operations manual (OM) and flight entry requirements.
• Proactive active with strong organizing skills, team-oriented, flexible approach and able to provide solid results under high pressure
• Excellent communication skills in English / oral and written; additional languages will be preferred.
• IT skills/experience in the use of dispatch-related software flight planning systems (i.e. Jet planner), SITA/AFTN communication/ops control systems and MS Office applications
• Willingness to work on shifts; night shift included
• Willingness to relocate to Malta, unless already living in Malta.
• Excellent ability to manage critical and high-pressure situations
• Solid communication skills
• Ability to cope with a heavy workload
• Ability to answer Customers’ queries
• Understanding of Customers needs and expectations through effective communication
• Building relationships with clients based on trust and respect