Business Analyst (Gibraltar)

Business Analyst (Gibraltar)

Our client is the one of the world’s most popular online gaming operators and they are looking to add a Business Analyst to their team in Gibraltar.

To provide reports and analytical data to the CS & DD Department. This position will be responsible for creating, producing, and presenting the analytical research into all aspects of AML, Customer Affordability, EDD and Safer Gambling across all markets.

Responsibilities

• Form part of the CS & DD leadership and provide analytical services to the business unit managers and other departments across the Company.
• Analytics on customer behavior related to Safer Gambling, Customer Affordability, AML, KYC, and Enhanced Due Diligence.
• Building Dashboards for related CS & DD operations and management.
• Producing analysis and identifying gaps on high-risk customers in our current risk operations with proposals on optimisation.
• Producing business impact analysis on new proposals for further risk mitigation measures.
• Building QA analysis reports ensuring that day-to-day operations are working effectively and according to design.
• Analysing the CS & DD operations (100+ staff) assessing performance with recommendations of improvements.
• Maintaining and adapting headcount models ensuring the business unit leaders are aware of any recruitment requirements.
• Liaise with CS & DD department teams and assist them in their work inquiries and day-to-day operations – through running and reviewing reports.

Qualifications

• Producing complete analysis with clear impacts and proposals.
• Sound basis of analysis.
• Meeting tight deadlines.
• Quality of Presentation and communication of information.
• A number of risks are identified independently through own initiatives resulting in business proposals.
• Identifying all potential risks of failures in operations and setting up QA measures to ensure they are picked up.
• The quality and quantity of reports/analysis provided, and the actions taken upon these.
  Good working relationships with stakeholders across all locations.
• Academic degree – advantage for computer science / computer engineering / information systems – also possible for new graduates.
• Experience in MS SQL: the ability to understand and write complex queries.
• Ability to design and draw workflows using Visio.
• Knowledge and experience in using Business Objects SAP.
• Building Dashboards in software such as Tableau.
• Computer literate & able to quickly learn in-house applications.
• Expert level in Excel, Visio, PowerPoint & other Microsoft Office Applications.
• Ability to understand the systems and specification documents.
• The ability to analyze monitor reports and follow up on issues raised in them.
• Ability to work in tight schedule projects and a dynamic environment.
• Motivated, with the ability to learn independently.
• High communication skills.

Working Hours:

• 40 hours per week.