Landlord Relations Consultant (Düsseldorf, Germany)

Landlord Relations Consultant (Düsseldorf, Germany)

Our client, a specialised asset optimization and real estate portfolio management firm that specialises in mobile infrastructure for wireless telecommunications operators, is seeking a Landlord Relations Consultant with German language skills for their expanding team.

The German speaking Landlord Relations Consultant will be responsible for handling the relationship with our client’s landlords. The LLRC communicates with landlords over phone and email and resolves various issues, e.g., bank changes, changes of ownership, terminations, etc.

Responsibilities:

• Communicate with landlords via phone and email.
• Resolve issues in a timely manner and escalate unresolved issues while following procedures.
• Data entry and process monitoring.
• Liaise with the Lease Processor Team to ensure correct issuing of leasing documents.
• Communicate with landlords: inbound and outbound calls, attempting to contact landlords and sending or reviewing emails to/from landlords.
• Prepare for call with landlords: includes reviewing and researching existing and/or new leases using the Company’s database/software system, internet and other various sources.
• Resolving issues in a timely manner and escalating unresolved issues while following procedures.
• Data entry: includes entering data into the Company’s database/software system, Microsoft Excel, Word, etc.
• Training: Assist with the training of new employees as required.
• Attend client meetings if necessary.
• Thriving in an international environment alongside other talented and innovative individuals

Qualifications

• Native-level German.
• Ability to communicate effectively and persuasively over the phone.
• Basic computer skills with Outlook, Excel and Word are required.
• Ability to prioritise and be self-motivated with minimal supervision.
• Effective time management skills.
• experience placing outbound calls.

Perks:

• Increasing holiday entitlement
• Weekly competitions and prizes
• Fantastic company and team events
• International networking opportunities
• Relocation package
• Erasmus programme
• Hybrid model