Customer Support Executive Thai – (Kuala Lumpur, Malaysia)

Customer Support Executive Thai – (Kuala Lumpur, Malaysia)

Our client is a dynamic, fast moving organization that specializes in providing services for trading in the financial markets. With 1000+ employees, they have grown fast since their formation in 2008.

The Customer Support Executive is responsible for all channels of communications with existing clients in the Hindi Market. They will resolve new and existing client inquiries while ensuring excellent service and strict adherence to company guidelines:

• Answering clients about all technical support questions;
• Processing requests;
• Provide the highest level of support service to clients.

Responsibilities

• To process client’s request and solve issues via live chat, phone call and email by navigating multiple programs while paying attention to accuracy and detail;
• To escalate the issue to the appropriate specialist when needed via SalesForce or Jira
• To update clients on their request status accordingly;
• To constantly verify documents submitted by clients within specific regions on an hourly basis;
• To prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy.
• To understand the Company’s business functions & roles by attending company seminars and meeting the required assessment target;
• To achieve quarterly KPI targets set by CS Manager;
• To perform other ad hoc tasks assigned by the manager.

Qualifications

• Good communication skills in English native language (Thai)
• Strong client-facing and communication skills
• Troubleshooting and multi-tasking skills
• Customer service orientation
• Bachelor Degree/ Diploma in Business Administration or related field
• Self-motivated and highly reliable