Danish Customer Operations Agent – iGaming (Gibraltar)

Our client, a top iGaming company with global operations are looking for a Danish Customer Operations Agent.

Primary Purpose:: To ensure B2C customers are provided with the highest standard of service while
optimising their Life Time Value through excellent customer service and daily operational
checks and verification.

Role Profile

Job Title: Danish Customer Operations Agent

Reporting To: Customer Operations Team Lead

Job Location: Gibraltar

Duties & Responsibilities

• Maintain highest standard of quality and quantity of responses on all
  Customer Operation related topics and aspects of the role – i.e. general
  account queries, game play, payment info and checks, withdrawal checks,
• Perform Gaming and Regulatory Compliance, Anti-Money laundering
  and Under-Age prevention checks with external agencies.
• Promote events, bonus offers and various outbound projects via telephone, chat and email.
• Handling all customer related queries via all contact channels (telephone,
  chat and emails) and escalate sensitive cases when necessary.
• Analyse and investigate accounts raised to relevant Operation Queues/
  Reports and take relevant actions on such accounts as required.
• Perform daily document checks and deal with negotiations, legal threats,
  prevention of charge backs and settlement on member accounts as
  required by both lines of business.
• Perform AML and Under-Age checks and take appropriate actions to
  handle issues when called upon.
• Liaise with the Fraud Dept. in GIB on all Risk related issues (RM deposit declines, Chargebacks).
• Supporting the Danish Team Leader, Supervisors and Fraud/Support Teams.
• Once established in the team you may be asked to assist with mentoring
  new team members.

Requirements

• Native level of fluency in Danish and excellent command of English, both verbal and written.
• Previous proven Customer Service experience.
• Excellent communication skills and customer focus.
• Computer literacy and internet know-how/skills.
• High level of intelligence, reasoning and analytical ability.
• Ability to comprehend and analyse financial/statistical data.
• Good negotiation skills and approachable nature.
• Confident verbal communicator and ability to make decisions.
• Strong team player, confident and flexible when required.
• Excellent organisation skills with the ability to meet deadlines.
• Prioritisation skills.
• Ability to work under pressure.
• Willingness to work outside of set business hours – for example late nights and weekends.

Our client, a top iGaming company with global operations are looking for a Danish Customer Operations Agent.

Primary Purpose:: To ensure B2C customers are provided with the highest standard of service while
optimising their Life Time Value through excellent customer service and daily operational
checks and verification.

Role Profile

Job Title: Danish Customer Operations Agent

Reporting To: Customer Operations Team Lead

Job Location: Gibraltar

Duties & Responsibilities

• Maintain highest standard of quality and quantity of responses on all
  Customer Operation related topics and aspects of the role – i.e. general
  account queries, game play, payment info and checks, withdrawal checks,
• Perform Gaming and Regulatory Compliance, Anti-Money laundering
  and Under-Age prevention checks with external agencies.
• Promote events, bonus offers and various outbound projects via telephone, chat and email.
• Handling all customer related queries via all contact channels (telephone,
  chat and emails) and escalate sensitive cases when necessary.
• Analyse and investigate accounts raised to relevant Operation Queues/
  Reports and take relevant actions on such accounts as required.
• Perform daily document checks and deal with negotiations, legal threats,
  prevention of charge backs and settlement on member accounts as
  required by both lines of business.
• Perform AML and Under-Age checks and take appropriate actions to
  handle issues when called upon.
• Liaise with the Fraud Dept. in GIB on all Risk related issues (RM deposit declines, Chargebacks).
• Supporting the Danish Team Leader, Supervisors and Fraud/Support Teams.
• Once established in the team you may be asked to assist with mentoring
  new team members.

Requirements

• Native level of fluency in Danish and excellent command of English, both verbal and written.
• Previous proven Customer Service experience.
• Excellent communication skills and customer focus.
• Computer literacy and internet know-how/skills.
• High level of intelligence, reasoning and analytical ability.
• Ability to comprehend and analyse financial/statistical data.
• Good negotiation skills and approachable nature.
• Confident verbal communicator and ability to make decisions.
• Strong team player, confident and flexible when required.
• Excellent organisation skills with the ability to meet deadlines.
• Prioritisation skills.
• Ability to work under pressure.
• Willingness to work outside of set business hours – for example late nights and weekends.

Our client, a top iGaming company with global operations are looking for a Danish Customer Operations Agent.

Primary Purpose:: To ensure B2C customers are provided with the highest standard of service while
optimising their Life Time Value through excellent customer service and daily operational
checks and verification.

Role Profile

Job Title: Danish Customer Operations Agent

Reporting To: Customer Operations Team Lead

Job Location: Gibraltar

Duties & Responsibilities

• Maintain highest standard of quality and quantity of responses on all
  Customer Operation related topics and aspects of the role – i.e. general
  account queries, game play, payment info and checks, withdrawal checks,
• Perform Gaming and Regulatory Compliance, Anti-Money laundering
  and Under-Age prevention checks with external agencies.
• Promote events, bonus offers and various outbound projects via telephone, chat and email.
• Handling all customer related queries via all contact channels (telephone,
  chat and emails) and escalate sensitive cases when necessary.
• Analyse and investigate accounts raised to relevant Operation Queues/
  Reports and take relevant actions on such accounts as required.
• Perform daily document checks and deal with negotiations, legal threats,
  prevention of charge backs and settlement on member accounts as
  required by both lines of business.
• Perform AML and Under-Age checks and take appropriate actions to
  handle issues when called upon.
• Liaise with the Fraud Dept. in GIB on all Risk related issues (RM deposit declines, Chargebacks).
• Supporting the Danish Team Leader, Supervisors and Fraud/Support Teams.
• Once established in the team you may be asked to assist with mentoring
  new team members.

Requirements

• Native level of fluency in Danish and excellent command of English, both verbal and written.
• Previous proven Customer Service experience.
• Excellent communication skills and customer focus.
• Computer literacy and internet know-how/skills.
• High level of intelligence, reasoning and analytical ability.
• Ability to comprehend and analyse financial/statistical data.
• Good negotiation skills and approachable nature.
• Confident verbal communicator and ability to make decisions.
• Strong team player, confident and flexible when required.
• Excellent organisation skills with the ability to meet deadlines.
• Prioritisation skills.
• Ability to work under pressure.
• Willingness to work outside of set business hours – for example late nights and weekends.