Client Service Specialist (Bangkok)

Client Service Specialist (Bangkok)

Our client is an international Financial Services and Insurance firm with offices in Bangkok, Thailand.

They are looking to hire a Client Service Specialist responsible for the operational maintenance of relationships with prospective clients, existing clients and provider partners with the aim of providing the best products, services and premiums that enable the company to win new clients and retain existing clients.

In this role the Client Service Specialist will take the time to understand the needs of the customer to ensure that products and services are administered efficiently.

The main targeted purpose of the Client Service Specialist is to ensure that the operations of the company are processed effectively, efficiently and at a high level of quality.

This is a learning and development role. With the support, the Client Service Specialist will be expected to learn and develop new and existing skills so that they may be considered for progression and promotion.

Responsibilities

• Relationship Management
  Maintain positive relationships with existing clients, external providers and internal stakeholders.
• Product Management
  Understand the products available from the market and maintain in-depth details of product features.
• Broking
  Obtain the best products, services and premiums from external providers and understand, analyse and report findings in an objective-driven format.
• Reporting
  Obtain information and statistics relating to client and provider activity and present in an objective-driven format.
• Administration
  Organise and manage administrative processes effectively and efficiently.
• Customer Service
  Provide support to clients, providers and internal stakeholders to ensure a positive service experience is delivered.

Qualifications

• Information Technology
  Experience using Microsoft applications, including Word, Excel, PowerPoint and Outlook.
• Industry
  Experience working within financial services or the insurance industry.  Ability to develop existing knowledge of insurance products and broking.
• Planning and Organising
  Exceptional time management skills, energetic and highly skilled ability to establish efficiently an appropriate course of action for self and/or others to accomplish a goal.
• Innovation
  Ability to generate ideas and solutions to problems, including new ways of working.
• Analytics
  Ability to observe, understand and interpret situations in order to strategize and report outcomes.
• Communication
  Interpersonal, written and verbal communication skills to express ideas or facts, orally or in writing, in a clear manner.